Experts Reviews · Company report
Norfolk Tree Service, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Norfolk Tree Service, LLC

Waltham, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 61 stump removal services · 4.9★ from 207 Google reviews

Report card

Percentile vs other stump removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Norfolk Tree Service, LLC is better than 88% of stump removal services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Norfolk Tree Service, LLC is better than 84% of stump removal services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Norfolk Tree Service, LLC is better than 100% of stump removal services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Norfolk Tree Service, LLC is better than 100% of stump removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Norfolk Tree Service, LLC is better than 100% of stump removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Norfolk Tree Service, LLC is better than 100% of stump removal services.A
100

Reviews for your job

Customers hired Norfolk Tree Service, LLC for 6 kinds of job.

Norfolk Tree Service, LLC for tree stump grinding

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Tree stump grinding”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 40 Google reviews tagged “Tree stump grinding”

Ke2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Norfolk Tree Service did a FANTASTIC job removing a big Maple and a big Pine tree right next to our fence with branches overhanging. We were worried about branches falling onto the neighbor's, but they took such good care of every single branch that it was never a concern. This is an owner-operated company and the…

Tree stump grindingTree removal
Patrick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Abner and his team did a phenomenal job at our property. They were prompt and very efficient. They took great care and showed expert precision. We could not be more pleased and would highly recommend them to anyone looking for tree removal!

Tree stump grindingTree trimming & pruningTree removal
Kate1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Perfect work! Quick, clean, friendly and very professional! Thank you!

Reasonable priceTree stump grindingTree stump removalTree removal
Ming5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Explained what they were going to do and delivered. Very punctual and professional.

Reasonable priceTree stump grinding
Aimee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Norfolk Tree did a great job removing a tree from our property after it came down in a wind storm. They were easy to work with and did wonderful work.

Reasonable priceTree stump grindingTree removal
Phillip1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Wonderful service I will always use them

Customer photo from Phillip's reviewCustomer photo from Phillip's review
Great priceTree stump grindingTree stump removalTree removal
Patricia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This is my first time using Norfolk Tree Service and I will be using them for all my tree work in the future I called them on a Tuesday and they came that same day to give me a quote on pricing I was expecting much more$$$$ than what I was given for a price The service was excellent I had 3 huge river birch trees…

Great priceTree stump grindingTree trimming & pruning
zuncai1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Norfolk tree service is a great company, quick to respond my request, provided a reasonable price quote, and did the job in a very professional and timely manner. Highly recommended. Abner helped us removed one tall pine tree, trimmed two large trees, and grinded tree stumps.

Great priceTree stump grindingTree trimming & pruning
Wayne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent service, very efficient. Happy recommend.

Reasonable priceTree stump grindingTree removal
marina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had a great experience with this company for trunk removal and stump grinding. They did an excellent job from start to finish. The team arrived on time, worked efficiently, and left everything clean and tidy. The pricing was very reasonable, and communication was easy throughout the process. I would definitely recommend their services!

Great priceTree stump grindingTree removal
Riz10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had an absolutely outstanding experience with Abner and his team. They were friendly, efficient, and clearly skilled in their work. They took down multiple trees on my property, including a large dead tree, and made the entire process look effortless. They left the area spotless and were respectful of both my yard…

Great priceTree stump grindingTree removal
Tejaswi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Abner and crew were great! Returned our calls promptly, answered all our questions through the process and gave us a very good quote for tree removal. On the day of the job they were very professional -- showed up on time, finished on time and cleared up all of the work site well. Very efficient.

Reasonable priceTree stump grindingTree removal
Linda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Norfolk Tree was prompt, efficient and did everything I asked at a reasonable price. A crew of 3/4 men did stump grinding, removed hedges along my front walkway and garage, pruned trees and cleaned up. I would not hesitate to call them again.

Customer photo from Linda's review
Reasonable priceTree stump grindingTree trimming & pruningTree removal
William5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Quick response, fast yet careful work, excellent cleanup and a reasonable price. What more can you ask for?

Reasonable priceTree stump grindingCabling & bracingTree stump removal
charlespaniszyn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Thank you Abner and your team for tremendous work! In November, you expertly felled a 40 foot dead maple tree in my front yard. The stump removal, stump grinding and cleanup left the site immaculate, with careful attention not to damage nearby trees and lawn. Last week a fifty foot poplar uprooted from the saturated…

Customer photo from charlespaniszyn's reviewCustomer photo from charlespaniszyn's review
Great priceTree stump grindingTree stump removalTree trimming & pruning
Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Would definitely recommend Norfolk Tree Service. Abner gave a great price and was able to remove an old oak tree that had fallen into another tree in our yard the next day. His team did a fantastic job and even cleaned up the yard when they were done!

Great priceTree stump grindingTree removal
Anna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Abner was communicative and highly efficient. Excellent work on the tree trimming, tree removal, and stump grinding. Especially appreciated the thorough clean up following the project. Thank you!

Great priceTree stump grindingTree stump removalTree trimming & pruning
Greg3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Quality work by Norfolk Tree. Removed 3 trees in my yard safely. Highly recommended.

Tree stump grindingTree trimming & pruningTree removal
Jiayu7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Abner is great to work with. He answered my request for estimate promptly and the estimate is reasonable. The guys did a great job removing four big pines that are close to my house. They also cleaned up afterward. I highly recommend Norfolk tree service.

Reasonable priceTree stump grindingTree removal
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I received a fair price. The work, cut and grind the stump and clearing debris, was great. Highly recommend the company.

Tree stump grindingTree removal
Alma2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had an excellent experience with Norfolk Tree Service, LLC. From start to finish, their team was professional, honest, and incredibly easy to work with. They provided a clear and fair estimate, explained everything they were planning to do, and followed through exactly as promised. Their crew arrived on time,…

Great priceTree stump grindingTree trimming & pruningTree removal
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I would highly recommend Norfolk Tree Service. The owner, Abner Castro returned my call promptly with what I thought was a fair and reasonable price for the job. The workers who came were very friendly and efficient. They removed a large white birch tree that had fallen due to high winds. They wasted no time in…

Customer photo from John's review
Great priceTree stump grindingTree stump removalTree removal
Sam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Fantastic company to work with! Great work, price and friendly. Quick quote with work done quickly. Abner and his crew were great. Will use again!

Reasonable priceTree stump grindingTree trimming & pruningTree removal
LauraLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Norfolk Tree service did a great job removing a large tree from my yard. They were super responsive, great communicating their schedule with me, and very professional. They left everything clean as a whistle. I highly recommend!

Reasonable priceTree stump grindingTree removal
Jeffrey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Job was trimming some large maples and removal of two mature trees. Price for work was fair. Abner explained the options and recommendations in proper detail. Job was done in a totally professional manner, on schedule and fully met my expectations. I can’t ask for more, so this firm has my hearty recommendation.

Reasonable priceTree stump grindingTree trimming & pruningTree removal
Alan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Pleasant experience from beginning to end. Abner is easy to work with and his team is very prompt. Was able to get an estimate, update the estimate with additions, and schedule the work within a span of a week. Price was very competitive, considering stump grinding was included. His team removed several large trees…

Great priceTree stump grindingTree stump removalTree trimming & pruning
Evan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Abner and his team have been great to work with! Prices are honest and fair and they take great pride in what they do. We will be recommending to anyone who asks!

Great priceTree stump grindingTree trimming & pruningTree removal
Eric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was having so much trouble trying to schedule someone to come over and take a look at our dead Maple tree. Reached out to two companies before, one asked for site visit fee upfront and one kept pushing back on us and kept us waiting for days. Then I reached out Abner from Norfolk and he was able to come on the…

Great priceTree stump grindingTree stump removalTree removal
Angelo11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The crew was professional hard workers they did a great job were polite and cleaned up well and the price was fair

Tree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
William2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I left Abner at Norfolk Property Tree Service a voice mail on a Saturday morning around 7:30 am. When he called me back in less than three hours and came out to our property in Lincoln, MA that afternoon, I knew I had found the right company and arborist. Abner hires, trains and employes great people! Norfolk brings…

Tree removalTree stump grindingTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Norfolk Property Tree Service was fantastic to work with! Abner (the owner) and his team were professional, courteous, on time and very skillful in what they accomplished. We received knowledgeable guidance and thoughtful recommendations on what was a complicated project. I couldn’t more highly recommend working…

Tree removalTree stump grindingTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
Laura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional, responsive. The service is timely and fairly priced.

Tree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Alan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

When it finally came time to remove my 100 ft tall 100 year old Sugar Maple, Abner Castro was my first choice. I had used him in the past. He and his crew's climbing abilities without using a giant crane are unmatched. They all function as a very disciplined team, very meticulous, focused, courteous, and truly a joy…

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Abner and his team were great! I have used them twice for tree removal, and both times they have been professional, courteous and very responsive to what we needed. Abner has also been very helpful and deciding what to do for our front walkway and back patio. I would definitely recommend Norfolk Property management to my neighbors.

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Anjali9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Abner and his team did a great job, they arrived on time, worked quickly, and cleaned up the space after removing an old tree and trimming another.

Tree plantingTree stump grindingTree trimming & pruning+ Quality+ Professionalism+ Value
Cate5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommend! They do great work at a reasonable price. Will be using for all of our tree needs!

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used Norfolk Property Management for three projects requiring tree removal, trimming and stump grinding. Abner takes the time to listen and happily offers his opinion. There is no up-selling. He want to make sure you are happy with the final product. His team is on-time, efficient and courteous. They…

Tree removalTree stump grindingTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
Jonathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Owner/manager, Abner is fantastic! Easy to communicate, honest, great value for cost.. I strongly recommend contacting him before any other company. It’s that easy. Thanks, Jonathan S

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Zhen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Great priceTree stump grindingTree stump removal
Bernelie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceTree stump grindingTree stump removalTree trimming & pruning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 47%Overpriced 0%Not sure 0%

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