Experts Reviews · Company report
Norfolk Tree Service, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Norfolk Tree Service, LLC

Waltham, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 61 stump removal services · 4.9★ from 207 Google reviews

Report card

Percentile vs other stump removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Norfolk Tree Service, LLC is better than 88% of stump removal services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Norfolk Tree Service, LLC is better than 84% of stump removal services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Norfolk Tree Service, LLC is better than 100% of stump removal services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Norfolk Tree Service, LLC is better than 100% of stump removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Norfolk Tree Service, LLC is better than 100% of stump removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Norfolk Tree Service, LLC is better than 100% of stump removal services.A
100

Reviews for your job

Customers hired Norfolk Tree Service, LLC for 6 kinds of job.

Norfolk Tree Service, LLC for tree stump removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Tree stump removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 48
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Tree stump removal”

Kate1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Perfect work! Quick, clean, friendly and very professional! Thank you!

Reasonable priceTree stump grindingTree stump removalTree removal
Phillip1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Wonderful service I will always use them

Customer photo from Phillip's reviewCustomer photo from Phillip's review
Great priceTree stump grindingTree stump removalTree removal
William5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Quick response, fast yet careful work, excellent cleanup and a reasonable price. What more can you ask for?

Reasonable priceTree stump grindingCabling & bracingTree stump removal
charlespaniszyn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Thank you Abner and your team for tremendous work! In November, you expertly felled a 40 foot dead maple tree in my front yard. The stump removal, stump grinding and cleanup left the site immaculate, with careful attention not to damage nearby trees and lawn. Last week a fifty foot poplar uprooted from the saturated…

Customer photo from charlespaniszyn's reviewCustomer photo from charlespaniszyn's review
Great priceTree stump grindingTree stump removalTree trimming & pruning
Nancy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We needed tree work. Abner from Norfolk Tree Service did a fantastic tree removal job and tree trimming. Very satisfied customer.

Great priceTree stump removalTree trimming & pruning
Anna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Abner was communicative and highly efficient. Excellent work on the tree trimming, tree removal, and stump grinding. Especially appreciated the thorough clean up following the project. Thank you!

Great priceTree stump grindingTree stump removalTree trimming & pruning
potato2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great experience from start to finish. They worked safely and efficiently, and removed the tree without any issues. They cleaned everything up thoroughly, and the price was very reasonable. Highly recommend their services!

Reasonable priceTree stump removalTree removal
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I would highly recommend Norfolk Tree Service. The owner, Abner Castro returned my call promptly with what I thought was a fair and reasonable price for the job. The workers who came were very friendly and efficient. They removed a large white birch tree that had fallen due to high winds. They wasted no time in…

Customer photo from John's review
Great priceTree stump grindingTree stump removalTree removal
Alan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Pleasant experience from beginning to end. Abner is easy to work with and his team is very prompt. Was able to get an estimate, update the estimate with additions, and schedule the work within a span of a week. Price was very competitive, considering stump grinding was included. His team removed several large trees…

Great priceTree stump grindingTree stump removalTree trimming & pruning
Eric4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was having so much trouble trying to schedule someone to come over and take a look at our dead Maple tree. Reached out to two companies before, one asked for site visit fee upfront and one kept pushing back on us and kept us waiting for days. Then I reached out Abner from Norfolk and he was able to come on the…

Great priceTree stump grindingTree stump removalTree removal
Alan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

When it finally came time to remove my 100 ft tall 100 year old Sugar Maple, Abner Castro was my first choice. I had used him in the past. He and his crew's climbing abilities without using a giant crane are unmatched. They all function as a very disciplined team, very meticulous, focused, courteous, and truly a joy…

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Abner and his team were great! I have used them twice for tree removal, and both times they have been professional, courteous and very responsive to what we needed. Abner has also been very helpful and deciding what to do for our front walkway and back patio. I would definitely recommend Norfolk Property management to my neighbors.

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Alex3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Can’t recommend Abner and his service enough!

Tree stump removal+ Responsiveness+ Punctuality+ Quality
Henry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service. They came earlier than promised and completed on time. Price was reasonable . Would definitely use them again for the complicated work that we needed.

Tree stump removalTree trimming & pruning
Cate5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommend! They do great work at a reasonable price. Will be using for all of our tree needs!

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Jonathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Owner/manager, Abner is fantastic! Easy to communicate, honest, great value for cost.. I strongly recommend contacting him before any other company. It’s that easy. Thanks, Jonathan S

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Judy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Abner and his crew took down a massive oak that was in poor shape. He did a brilliant job. They were very careful, methodical, very professional and the clean up of all the debris was complete. He left the area looking better than before he arrived and was very respectful of our property. I would highly recommend his services!

Tree stump removalTree removal+ Responsiveness+ Punctuality+ Quality
Zhen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Great priceTree stump grindingTree stump removal
Bernelie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceTree stump grindingTree stump removalTree trimming & pruning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 47%Overpriced 0%Not sure 0%

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