Experts Reviews · Company report
Norfolk Tree Service, LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Norfolk Tree Service, LLC

Waltham, MA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 61 stump removal services · 4.9★ from 207 Google reviews

Report card

Percentile vs other stump removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Norfolk Tree Service, LLC is better than 88% of stump removal services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Norfolk Tree Service, LLC is better than 84% of stump removal services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Norfolk Tree Service, LLC is better than 100% of stump removal services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Norfolk Tree Service, LLC is better than 100% of stump removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Norfolk Tree Service, LLC is better than 100% of stump removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Norfolk Tree Service, LLC is better than 100% of stump removal services.A
100

Reviews for your job

Customers hired Norfolk Tree Service, LLC for 6 kinds of job.

Norfolk Tree Service, LLC for tree trimming & pruning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.51
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Tree trimming & pruning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 42
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 51 Google reviews tagged “Tree trimming & pruning” · showing 40

Patrick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Abner and his team did a phenomenal job at our property. They were prompt and very efficient. They took great care and showed expert precision. We could not be more pleased and would highly recommend them to anyone looking for tree removal!

Tree stump grindingTree trimming & pruningTree removal
Kacey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Norfolk Tree Service provided excellent tree trimming services. Abner, David, and team did an excellent job. They were careful, precise, and efficient. We will use them again for any future tree services. Thank you!

Reasonable priceTree trimming & pruning
Dora1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I called a few tree contractors to get estimates. Abner (the owner of Norfolk Tree) replied within minutes, came over the same day, gave a good price. He and the crew did a good job. I recommend Norfolk Tree Service.

Great priceTree trimming & pruning
P1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Abner and his crew did outstanding work on a very old and overgrown Arborvitae. They were able to get it trimmed back and keep it's natural look which was something that was important to me. The crew got to the job quickly, were more than respectful to both me and the property and did truly professional work.…

Great priceTree trimming & pruning
Peter3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very fast and clean. On time and safe

Reasonable priceTree trimming & pruning
Alan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Abner and his crew were very competent and fast. They did an excellent job on our trees. I highly recommend them

Reasonable priceTree trimming & pruning
Patricia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This is my first time using Norfolk Tree Service and I will be using them for all my tree work in the future I called them on a Tuesday and they came that same day to give me a quote on pricing I was expecting much more$$$$ than what I was given for a price The service was excellent I had 3 huge river birch trees…

Great priceTree stump grindingTree trimming & pruning
zuncai1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Norfolk tree service is a great company, quick to respond my request, provided a reasonable price quote, and did the job in a very professional and timely manner. Highly recommended. Abner helped us removed one tall pine tree, trimmed two large trees, and grinded tree stumps.

Great priceTree stump grindingTree trimming & pruning
Dan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Abner and team advised on and carried out some pruning on an old black locust in my yard. They were quick and professional; less than a 24 hour turn around from phone call to fell’d logs, and he even prepped some of the thicker branches for firewood for me. Will definitely use them again!

Reasonable priceTree trimming & pruning
Xiaoyang1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We had a great experience working with Norfolk team. They responded to my request for an free estimate very quickly, and the pricing of branch removal service was very good. The crew did an excellent job removing several large dead limbs and pruning branches close to my roof. They were professional, efficient, and…

Great priceTree trimming & pruning
Linda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Norfolk Tree was prompt, efficient and did everything I asked at a reasonable price. A crew of 3/4 men did stump grinding, removed hedges along my front walkway and garage, pruned trees and cleaned up. I would not hesitate to call them again.

Customer photo from Linda's review
Reasonable priceTree stump grindingTree trimming & pruningTree removal
William5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Quick response, fast yet careful work, excellent cleanup and a reasonable price. What more can you ask for?

Reasonable priceTree stump grindingCabling & bracingTree stump removal
charlespaniszyn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Thank you Abner and your team for tremendous work! In November, you expertly felled a 40 foot dead maple tree in my front yard. The stump removal, stump grinding and cleanup left the site immaculate, with careful attention not to damage nearby trees and lawn. Last week a fifty foot poplar uprooted from the saturated…

Customer photo from charlespaniszyn's reviewCustomer photo from charlespaniszyn's review
Great priceTree stump grindingTree stump removalTree trimming & pruning
Nancy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We needed tree work. Abner from Norfolk Tree Service did a fantastic tree removal job and tree trimming. Very satisfied customer.

Great priceTree stump removalTree trimming & pruning
Eileen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We have hired Norfolk Tree Services several times for tree trimming services as well as to remove one tree from the backyard. Abner always responds right away. He is a good listener, is experienced, and gives fair quotes. The crew is professional, on-time, and tidy. They are our go-to now for anything tree related.

Reasonable priceCabling & bracingTree trimming & pruningTree removal
Anna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Abner was communicative and highly efficient. Excellent work on the tree trimming, tree removal, and stump grinding. Especially appreciated the thorough clean up following the project. Thank you!

Great priceTree stump grindingTree stump removalTree trimming & pruning
Greg3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Quality work by Norfolk Tree. Removed 3 trees in my yard safely. Highly recommended.

Tree stump grindingTree trimming & pruningTree removal
Brendan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

After getting a couple of really high quotes, I called Abner and he came by the next day. We walked the property, he gave me a fair price, and I hired him right there. He and his crew got the job done that weekend. They were professional, worked fast, and cleaned up so well you wouldn’t even know they’d been here.…

Great priceTree trimming & pruningTree removal
Alma2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I had an excellent experience with Norfolk Tree Service, LLC. From start to finish, their team was professional, honest, and incredibly easy to work with. They provided a clear and fair estimate, explained everything they were planning to do, and followed through exactly as promised. Their crew arrived on time,…

Great priceTree stump grindingTree trimming & pruningTree removal
Chia-Ying1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Norfolk Tree Service is professional and efficient. Abner is easy to communicate with and work with. They did an amazing job! We highly recommend!

Reasonable priceTree trimming & pruning
Sam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Fantastic company to work with! Great work, price and friendly. Quick quote with work done quickly. Abner and his crew were great. Will use again!

Reasonable priceTree stump grindingTree trimming & pruningTree removal
Jeffrey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Job was trimming some large maples and removal of two mature trees. Price for work was fair. Abner explained the options and recommendations in proper detail. Job was done in a totally professional manner, on schedule and fully met my expectations. I can’t ask for more, so this firm has my hearty recommendation.

Reasonable priceTree stump grindingTree trimming & pruningTree removal
ALEX5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great team , reliable,professional clean fast very recommend

Great priceTree trimming & pruning
Barbara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The service was prompt and reasonably priced. The trees were safely and efficiently cut down and the debris removed. We were thoroughly satisfied.

Reasonable priceTree trimming & pruningTree removal
Alan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Pleasant experience from beginning to end. Abner is easy to work with and his team is very prompt. Was able to get an estimate, update the estimate with additions, and schedule the work within a span of a week. Price was very competitive, considering stump grinding was included. His team removed several large trees…

Great priceTree stump grindingTree stump removalTree trimming & pruning
Joe7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Abner and his crew were amazingly proficient and expert. They did the work exactly as planned. You also get a personal service with Norfolk that you may not get with the corporate services; in other words, Abner is right there working the operation while coordinating the entire process. I would not go anywhere else if I had addl tree work to be done!

Great priceTree trimming & pruningTree removal
Evan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Abner and his team have been great to work with! Prices are honest and fair and they take great pride in what they do. We will be recommending to anyone who asks!

Great priceTree stump grindingTree trimming & pruningTree removal
Cuong1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service. The crew came and did it very quickly and professionally. Highly recommend.

Tree trimming & pruning+ Punctuality+ Quality+ Professionalism
William2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I left Abner at Norfolk Property Tree Service a voice mail on a Saturday morning around 7:30 am. When he called me back in less than three hours and came out to our property in Lincoln, MA that afternoon, I knew I had found the right company and arborist. Abner hires, trains and employes great people! Norfolk brings…

Tree removalTree stump grindingTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Norfolk Property Tree Service was fantastic to work with! Abner (the owner) and his team were professional, courteous, on time and very skillful in what they accomplished. We received knowledgeable guidance and thoughtful recommendations on what was a complicated project. I couldn’t more highly recommend working…

Tree removalTree stump grindingTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
AmiraliLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It was a pleasure working with Abner for trimming our pine trees. David was great and delivered way better than I expected. Highly recommend!

Tree trimming & pruning+ Responsiveness+ Punctuality+ Quality
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Abner and his team were great! I have used them twice for tree removal, and both times they have been professional, courteous and very responsive to what we needed. Abner has also been very helpful and deciding what to do for our front walkway and back patio. I would definitely recommend Norfolk Property management to my neighbors.

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Henry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service. They came earlier than promised and completed on time. Price was reasonable . Would definitely use them again for the complicated work that we needed.

Tree stump removalTree trimming & pruning
MarilynLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional, easy to work with, very reasonable, diligent and hardworking. Abner has great ideas for redesigning landscaping and we are very happy with the results!.We highly recommend them.

Tree plantingTree trimming & pruningService not listed+ Responsiveness+ Punctuality+ Quality
Anjali9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Abner and his team did a great job, they arrived on time, worked quickly, and cleaned up the space after removing an old tree and trimming another.

Tree plantingTree stump grindingTree trimming & pruning+ Quality+ Professionalism+ Value
Cate5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommend! They do great work at a reasonable price. Will be using for all of our tree needs!

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used Norfolk Property Management for three projects requiring tree removal, trimming and stump grinding. Abner takes the time to listen and happily offers his opinion. There is no up-selling. He want to make sure you are happy with the final product. His team is on-time, efficient and courteous. They…

Tree removalTree stump grindingTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
Jonathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Owner/manager, Abner is fantastic! Easy to communicate, honest, great value for cost.. I strongly recommend contacting him before any other company. It’s that easy. Thanks, Jonathan S

Tree stump removalTree removalTree stump grinding+ Responsiveness+ Punctuality+ Quality
Dan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amber and his staff were prompt, professional and did a wonderful job at my home. I highly recommend them.

Tree removalTree trimming & pruning+ Responsiveness+ Punctuality+ Quality
RichardLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

It was a pleasure dealing with Abner Castro of Norfolk Property Management out of Waltham--and with his professional crew. He's an experienced arborist and advanced climber, and an honest businessman.

Tree removalTree trimming & pruning+ Quality+ Value

Show more tree trimming & pruning reviews (11 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 47%Overpriced 0%Not sure 0%

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