Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Customers frequently highlight the professionalism, thoroughness, and friendliness of the technicians, noting clear communication and punctuality during services for various pests. The company maintains a 4.9 rating from 160 reviews, with the owner responding to all feedback. However, lower-rated comments indicate dissatisfaction with scheduling practices, specifically instances where technicians arrived without prior confirmation of the customer's presence, leading to billing disputes and a lack of direct interaction.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
161 Google reviews we collected
Phrases our text analysis found in 117 written reviews
Price verdicts customers left with their Google review
Middle half of what 42 customers paid ($70–$128) · gold mark = category median.
How often each topic comes up in the written reviews
We read 117 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Rose was very professional and thorough on her inspection and service.”
“Samuel from Thunder Pest Control was very professional and thorough.”
“Samual was professional, punctual, polite and did a thorough job”
“He explained what he was doing throughout the service and gave me a clear briefing on everything he completed.”
“Wellington is very detailed and great with customer requests I would highly recommend her for all customers!”
“Kalab was amazing, he was completely transparent in what he was doing And respected our home.”
“Thunder Pest control is locally owned and operated by a family dedicated to the highest quality service at the most reasonable prices.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Norman Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Very nice young man. He filled the traps and sprayed the trees with the black ants. Thank you.
Antonio was so polite & quickly completed tasks. Thunderpest has been flexible and very good to work with
Trevion Harley was super helpful, took his time and didn't rush and explained everything.
Kalab was amazing, he was completely transparent in what he was doing And respected our home. I would highly recommend hey, I am again.
Thunder Pest Control, Sam, always does a great job treating my house for bugs. We live in a rural area and Sam has made the back yard an area that we can enjoy without Pest or hardly any bugs.
Mr. Wellington Murphy, did an excellent job. He is one of several technicians to put on shoe covers when he came inside. Very appreciative of his profession.
| Job | Reviews | Category typical |
|---|---|---|
| Spider extermination | 26 | $73–$168 |
| Bug & insect extermination | 24 | $66–$146 |
| General pest inspection | 19 | $63–$136 |
| Hornet & wasp extermination | 16 | $106–$282 |
| Rodent extermination | 15 | $103–$371 |
| Ant extermination | 11 | $91–$282 |
| Home inspection | 8 | $71–$186 |
| Cockroach extermination | 7 | $86–$282 |
4.9 ★★★★★ 160 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Wellington Murphy
Thank you for the five stars! We're glad Wellington Murphy earned such great feedback. We'll be sure to share your appreciation with him!
Shaq is the greatest. He is always thorough and attentive. We love Shaq. He should be in charge of training the rest of the techs
Thank you, Tashia! We're thrilled Shaq consistently provides thorough and attentive service. Your recognition of his dedication means a lot, and we'll be sure to share your wonderful compliments with him. We appreciate your continued trust!
very nice and respectful and my husband he talk to him
Thank you for your feedback! We're glad our technician was respectful and took the time to communicate with your husband. We'd love to know what we could do to earn that fifth star next time!
Technician was great and very respectful
Thank you! We’re glad your technician provided great service and treated you and your property with respect. We appreciate your business!
Wellington was incredible! So kind and just the best!
Thank you for the wonderful shoutout to Wellington! We’re glad his kindness and service made such a great impression. We’ll make sure he knows you thought he was incredible!
Tyler was very good. Didn’t miss anything and was very nice.
Thank you! Tyler’s all about getting the job done right, and we’re happy to hear his attention to detail came through. We appreciate you Debbie!
Rose was very professional and thorough on her inspection and service.
Thank you for recognizing Rose! We’re glad she was professional and thorough with both the inspection and service. We’ll be sure to pass your compliment along!
friendly throrough service
Thank you! We’re glad you received friendly and thorough service from our team. We appreciate you choosing Norman Pest Control!
Very nice young man. He filled the traps and sprayed the trees with the black ants. Thank you.
Thank you Patricia! We’re glad our technician could help and that everything was done just how you needed. We appreciate the kind words!
Very nice
Thank you, Kenny! We’re glad you had a pleasant experience with our team. We appreciate you choosing Norman Pest Control!
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
