Marketing agency · Gentry, AR · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 277 video production companiesiPosition by Experts Score among all companies we track in this category. · better than 99%
5.0★★★★★125 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Norris Design five stars based on 125 reviews, noting the owner replies to 92% of comments. Clients frequently cite logo creation, website development, branding, and marketing support as primary services. Recurring themes highlight the team's punctuality, quick response times, and ability to translate client visions into detailed designs. Customers describe the agency as professional and communicative, with no common criticisms evident in the provided excerpts.
Google rating: 5.0 out of 5 from 125 reviews (100% five-star).
Reviews on this page: 125 Google reviews (108 with written comments, 8 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: September 23, 2026.
Service: Video Production Company serving Gentry, Arkansas.
Data from Google, last updated October 25, 2026.
Score profile vs other video production companies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
Norris DesignVideo Production Companies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Norris Design: 100/100 on this factor. Category median: 99.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Norris Design: 99/100 on this factor. Category median: 98.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Norris Design: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Norris Design: 100/100 on this factor. Category median: 95.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Norris Design: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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Bar = this company · dark tick = category median.
Star ratings
125 Google reviews we collected
5.0of 5
5 stars125100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 108 written reviews
99%praise
Praise16599%
Complaints21%
Topic share
How often each topic comes up in the written reviews
6topics
Speed & response3722%
Staff & attitude3622%
Would recommend3622%
Quality & results3219%
Communication2414%
Price & value21%
What customers talk about
We read 108 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They exceed my expectations with the fresh new look with our brand as well as super quick.”
“Their professionalism, communication, and creativity went above and beyond.”
“We are so pleased with how everything came together and would highly recommend their services to anyone looking to launch a new site or make updates t…”
“They did a great job developing my new company logo.”
“They were very understanding, listened to everything we were asking for and continually worked to make sure they delivered the best quality for us.”
“Well I’m very happy, she’s extremely sweet and her prices are great!”
People customers mention
Kimberly11 reviews
Kim5 reviews
Emma3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Cura1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The whole team at Norris Design were such a delight to work with! They were very understanding, listened to everything we were asking for and continually worked to make sure they delivered the best quality for us. Which they did! We used them for our restaurant branding and website development.
Danell2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Norris Design helped me find the voice and identity for my counseling practice. They took time to understand my vision and values for my practice and from the first meeting to the last e-mail, I truly felt like they “got” me. They gave attention to every detail and put serious consideration into every aspect of my…
Cesar2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
They were able to help me put my ideas into a logo. If i could give 6 stars I would.
JacksonLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
It was great working with them to create a great company logo and later a slick website. They had great input every step of the way.
Jesse3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
The team at Norris was very creative! They did a great job developing my new company logo. They even gave me multiple options. I highly recommend these guys!!
EngageLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Norris Design worked closely with us to get the perfect logo we wanted. They listened to our brainstorming and ideas and nailed it.
The whole team at Norris Design were such a delight to work with! They were very understanding, listened to everything we were asking for and continually worked to make sure they delivered the best quality for us. Which they did! We used them for our restaurant branding and website development.
Response from the owner · 4 weeks ago
Mia and Garyn, thank you so much! We absolutely loved being part of this project and helping you translate your vision for Cura into a brand that felt authentic from start to finish, making every detail feel true to Northern Italy. From the logo and branding to the custom illustrations and website, it was a really special project for our team. We’re so grateful you trusted us with it.
Congratulations to you both. We’re excited for what’s ahead and wish you continued success!
Shane Porter7 reviewsiTotal number of Google reviews Shane has written across all businesses on Google Maps, not just this one.
We love working with you, Shane! From Apex to Porter Pawn, you're doing something special in the pawn industry, and we're honored to help tell that story visually. Thank you for letting Norris Design be part of what you're building.
Danell Will2 reviewsiTotal number of Google reviews Danell has written across all businesses on Google Maps, not just this one.
Norris Design helped me find the voice and identity for my counseling practice. They took time to understand my vision and values for my practice and from the first meeting to the last e-mail, I truly felt like they “got” me. They gave attention to every detail and put serious consideration into every aspect of my brand’s identity. I’m thrilled with the logo and the website they created for me! Their professionalism, communication, and creativity went above and beyond.
Response from the owner · 5 months ago
Thank you so much for your thoughtful review, Danell! It was truly a pleasure working with you and helping bring the vision for Willow Tree Services to life. We’re so happy to hear that you felt understood and supported throughout the process, because creating a brand that genuinely reflects your values and voice was incredibly important to us. Thank you again for trusting Norris Design with your branding and website!
Cesar Garcia2 reviewsiTotal number of Google reviews Cesar has written across all businesses on Google Maps, not just this one.
They were able to help me put my ideas into a logo. If i could give 6 stars I would.
Response from the owner · 7 months ago
Cesar, thank you so much for the kind words! It was a pleasure bringing your vision to life, and I’m so glad you love the final logo. We truly appreciate your support!
Jackson BullardLocal Guide · 6 reviewsiTotal number of Google reviews Jackson has written across all businesses on Google Maps, not just this one.
It was great working with them to create a great company logo and later a slick website. They had great input every step of the way.
Response from the owner · 8 months ago
Jackson, thank you so much for your kind words. It was truly a pleasure working with you to bring your logo and website to life. We’re so glad you felt supported throughout the process. Your collaboration and vision made it such a great project, and we’re excited to see your brand continue to grow.
Jesse Johnson3 reviewsiTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
The team at Norris was very creative! They did a great job developing my new company logo. They even gave me multiple options. I highly recommend these guys!!
Response from the owner · 8 months ago
Thank you so much, Jesse! We really appreciate you taking the time to leave this review. It was a pleasure working with you and bringing the vision for Embr Apparel LLC to life. We’re glad you enjoyed the creative process and the logo options we shared. Wishing you tons of success with the brand, and we’re always here if you need anything down the road!
Engage Trucking & EnterprisesLocal Guide · 38 reviewsiTotal number of Google reviews Engage has written across all businesses on Google Maps, not just this one.
Norris Design worked closely with us to get the perfect logo we wanted. They listened to our brainstorming and ideas and nailed it.
Response from the owner · 8 months ago
Thank you so much for your review, Engage Land Improvements! We loved collaborating with your team and bringing your vision to life. It’s always exciting when ideas and creativity come together so seamlessly!
Lauren Johnson1 reviewiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Norris Design was so great to work with! They took my idea and brought it to life in such a meaningful way. I’m excited to see what we can do together next!
Response from the owner · 10 months ago
Lauren, thank you so much for your kind words! It was truly a pleasure bringing your vision to life. We’re grateful for the opportunity to work with United Bank, and we’re just as excited to continue working together in the future. We appreciate you!
Kalene Griffith5 reviewsiTotal number of Google reviews Kalene has written across all businesses on Google Maps, not just this one.
Amazing! We needed last minute refresh on a PowerPoint look and feel. They exceed my expectations with the fresh new look with our brand as well as super quick. I would highly recommend them.
Response from the owner · 11 months ago
Kalene, thank you so much for your kind words! It was a pleasure supporting Visit Bentonville with your presentation refresh. I’m so glad to hear the updated look and quick turnaround hit the mark for you. We truly appreciate your recommendation and look forward to working with you again anytime you need our help!
Diana Rogers2 reviewsiTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Kimberly and her team were fantastic to work with. They designed beautiful business cards that I consistently get compliments on. They also updated or designed logo and flyers for me; working with my requirements and revisions to match the design and voice I envisioned. Fantastic team talent and customer service.
Response from the owner · 11 months ago
Thank you so much for your wonderful review, Diana! We loved bringing your vision to life and are so happy to hear you’re getting great feedback on your business cards and designs. It was a pleasure collaborating with you and Tab NWA, and we truly appreciate your kind words about our team and service!
