Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORENorth Brothers Plumbing
Duarte, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 10 repiping services · 5.0★ from 144 Google reviews
Report card
Percentile vs other repiping services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.North Brothers Plumbing is better than 92% of repiping services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.North Brothers Plumbing is better than 91% of repiping services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.North Brothers Plumbing is better than 100% of repiping services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.North Brothers Plumbing is better than 100% of repiping services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.North Brothers Plumbing is better than 100% of repiping services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.North Brothers Plumbing is better than 100% of repiping services.A
100
Reviews for your job
Customers hired North Brothers Plumbing for 8 kinds of job.
North Brothers Plumbing for faucet repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$39–$457
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 7
All 12 Google reviews tagged “Faucet repair”
Eddie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Service was excellent
Faucet repairPlumbing leak repair
Paul8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Jay was great! I would recommend North Brothers to anyone needing plumbing help.
Paid $300–400Reasonable priceFaucet repairFaucet installation
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
North brothers always great! 🙌
Drain cleaningFaucet repair+ Quality
Bob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
As always, Jay was prompt, thorough, and resolved the problem.
Toilet repairDrain cleaningFaucet repair+ Responsiveness+ Punctuality+ Quality
Allan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
After numerous plumber experiences in the past I am absolutely sure Jay North is the best you can get in the area. Really very fast response to service requests, qualified and reliable.
Toilet repairWater heater installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Alan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Great service
Faucet installationGarbage disposal installationToilet installation+ Responsiveness+ Punctuality+ Quality
Jim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Jay always does fantastic work for us and has been our only plumber for over ten years. He’s the best and his prices are fair. Why call anyone else??
Plumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
Tara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
Jay is my go-to plumber. He is reliable, professional, and friendly, and his prices are competitive. He works hard to make sure a job is done correctly and is honest about challenges.
Faucet installationGarbage disposal installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Lauren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
We have used North Brothers Plumbing for many plumbing projects over past year. Jay has always been very responsive and professional. He is straight forward and provides a good value for the work he does. He has been able to resolve all of our plumbing issues thus far. We appreciate having him as our plumber and…
Plumbing leak detectionGarbage disposal installationWater heater installation+ Responsiveness+ Punctuality+ Quality
JohnLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
Rating only, no written review.
Faucet repairPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
stephanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Rating only, no written review.
Water heater installationGarbage disposal installationShower installation
Jacob5 years ago★★★★★
Rating only, no written review.
Faucet installationGarbage disposal installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Price
$311-21% vs typical repiping services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 50%Reasonable 44%Overpriced 0%Not sure 6%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 15 | $104–$353 |
| Water heater installation | 14 | $977–$2.4k |
| Toilet repair | 14 | $56–$380 |
| Plumbing leak repair | 14 | $228–$1.7k |
| Faucet installation | 12 | — |
| Faucet repair | 12 | $39–$457 |
| Plumbing pipe repair | 11 | $214–$1.4k |
| Garbage disposal installation | 7 | $214–$570 |
