Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
North Brothers Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

North Brothers Plumbing

Duarte, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 10 repiping services · 5.0★ from 144 Google reviews

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Report card

Percentile vs other repiping services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.North Brothers Plumbing is better than 92% of repiping services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.North Brothers Plumbing is better than 91% of repiping services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.North Brothers Plumbing is better than 100% of repiping services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.North Brothers Plumbing is better than 100% of repiping services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.North Brothers Plumbing is better than 100% of repiping services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.North Brothers Plumbing is better than 100% of repiping services.A
100

Reviews for your job

Customers hired North Brothers Plumbing for 8 kinds of job.

North Brothers Plumbing for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$1.7k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 9

All 14 Google reviews tagged “Plumbing leak repair”

Ary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jay is simply the best. Reliable, great communicator and always has the fix. I particularly appreciate that he educates me on what’s going on and gives me options that suits my situation. He’s super respectful of my house - always wears booties and cleans up so nicely after he’s done. I’ve been working Jay now for…

Paid $200–400Reasonable priceToilet repairShower repairPlumbing leak repair
Eddie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Service was excellent

Faucet repairPlumbing leak repair
tinaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Jay is always wonderful and can fix anything. Simply the best!

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
KevinLocal Guide · 158 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have been calling North Brothers Plumbing and Rooting for my plumbing needs for at least 12 years. Jay is very professional, gets the job done right the first time. I'm now on one of the service plans and it really does provide peace of mind. With the service plan, I'm able to call NBP instead of trying to figure…

Plumbing leak detectionPlumbing leak repairService not listed+ Responsiveness+ Punctuality+ Quality
Bobby3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

None at this time

Plumbing leak repair+ Professionalism
Alan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great service

Faucet installationGarbage disposal installationToilet installation+ Responsiveness+ Punctuality+ Quality
Elizabeth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have used North Brothers, aka the Free Plumbers, for 15 years and have been happy with all aspects. Clear explanations of the problem and of costs. Always punctual.

Plumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Jim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jay always does fantastic work for us and has been our only plumber for over ten years. He’s the best and his prices are fair. Why call anyone else??

Plumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
Tara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Jay is my go-to plumber. He is reliable, professional, and friendly, and his prices are competitive. He works hard to make sure a job is done correctly and is honest about challenges.

Faucet installationGarbage disposal installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Julius8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dedicated professional, arrived on time and made a great job and effort.

Plumbing leak detectionFaucet installationShower installation+ Responsiveness+ Punctuality+ Quality
Courtney3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Plumbing leak repair
stephanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Water heater installationGarbage disposal installationShower installation
TiffaneyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
Sherry3 years ago★★★★★

Rating only, no written review.

Plumbing leak repair+ Professionalism

Price

$311-21% vs typical repiping services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 44%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning15$104–$353
Water heater installation14$977–$2.4k
Toilet repair14$56–$380
Plumbing leak repair14$228–$1.7k
Faucet installation12—
Faucet repair12$39–$457
Plumbing pipe repair11$214–$1.4k
Garbage disposal installation7$214–$570

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