iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%84+20.4Value 14%90+12.7Replies to reviews 7%51+3.6Craft & service penalty31−6.9Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 48 pergola contractorsiPosition by Experts Score among all companies we track in this category. · better than 17%
4.8★★★★★54 Google reviews · 24 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise North County Deck & Patio for professional conduct, punctuality, and thorough daily cleanup during deck and patio projects. Reviewers highlight clear communication from the office staff and competitive pricing, noting that the team respects property boundaries and provides detailed explanations of materials. However, some low-star reviews criticize a lack of responsiveness during the bidding phase, with one instance describing a situation where contracted electrical work was not completed as initially promised.
Google rating: 4.8 out of 5 from 54 reviews (94% five-star).
Reviews on this page: 54 Google reviews (48 with written comments, 10 with photos).
Owner responses: the business replied to 57% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
North County Deck & PatioPergola Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.North County Deck & Patio: 86/100 on this factor. Category median: 93.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.North County Deck & Patio: 84/100 on this factor. Category median: 93.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.North County Deck & Patio: 31/100 on this factor. Category median: 97.D
31
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.North County Deck & Patio: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.North County Deck & Patio: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.North County Deck & Patio: 51/100 on this factor. Category median: 51.C
51
Bar = this company · dark tick = category median.
Star ratings
54 Google reviews we collected
4.8of 5
5 stars5194%
4 stars00%
3 stars00%
2 stars00%
1 star36%
Praise vs complaints
Phrases our text analysis found in 48 written reviews
96%praise
Praise10596%
Complaints44%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2422%
Speed & response2018%
Communication1716%
Quality & results1514%
Would recommend1514%
Price & value1413%
Honesty & trust44%
What customers talk about
We read 48 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were extremely professional and prompt throughout the whole seamless process.”
“They were punctual, finished the job in a timely manner, communicated with us throughout the building process, remained professional, respected our ho…”
“Communication was top notch and it took always only minutes for her to repond and answering questions.”
“Adam and Juan, the crew that completed our job, did a great job working together to complete our new patio structure.”
“We would highly recommend North County Deck & Patio for your patio needs.”
“Fair pricing, excellent quality, punctual service, and clear communication.”
“After a disappointing experience with previous contractors for our backyard, we were hesitant and had lost trust in hiring again.”
People customers mention
Tom9 reviews
Juan5 reviews
George5 reviews
Kira5 reviews
Adam4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired North County Deck & Patio for 3 kinds of job. Pick one to see what they paid and said.
DDavid5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
North County Deck & Patio installed a new patio cover at my Carlsbad home. They were extremely professional and prompt throughout the whole seamless process. I would highly recommend them!
JJessica7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Adam and Juan, the crew that completed our job, did a great job working together to complete our new patio structure. They were punctual, finished the job in a timely manner, communicated with us throughout the building process, remained professional, respected our home and space, and made sure everything was…
BBrian1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Hands down the best! They cleaned after each day of work over the course of the entire 10 day project. Who does that? The demo was flawless, which is half the project. The craftsmanship was excellent! I would and will build with them again.
NNikkiLocal Guide · 67 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Replaced our rotting 2nd floor wood balcony w fire resistant composite and metal railings. Project took 4 days start to finish. Day 1 was teardown. Day 2 was to replace the support structure. Day 3 was the rafters and balcony floor. Day 4 was the remainder of the balcony and railings. Workers showed up at 8:30 and…
AAndreLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I would highly recommend North County Deck and Patio if you would like a patio cover in your backyard. They are a group of friendly professional experts. Tom and George walked us through the process of choosing a patio cover and all the options and Eric and Jose installed it in a timely manner. Kira handled all…
JJuneLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
This review is LONG overdue. My next-door neighbor and I had our decks rebuilt around the same time during the pandemic. From the initial estimate to the final build, the entire team—especially the owner and the builders —was very professional. They took the time to explain everything in detail, including the…
North County Deck & Patio installed a new patio cover at my Carlsbad home. They were extremely professional and prompt throughout the whole seamless process. I would highly recommend them!
Response from the owner · 3 months ago
Thank you David!! We appreciate your kind words and are glad you had a great experience with our team! It was a pleasure working on your new cover!!
J
Jessica Smith7 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Adam and Juan, the crew that completed our job, did a great job working together to complete our new patio structure. They were punctual, finished the job in a timely manner, communicated with us throughout the building process, remained professional, respected our home and space, and made sure everything was cleaned up before they left. The entire process was so smooth, from the estimate with management, all the way to the finished product. We would highly recommend North County Deck & Patio for your patio needs. Now to enjoy our new outdoor living space!
Response from the owner · 3 months ago
Thank you Jessica! We appreciate your thoughtful review and are so glad you had a great experience! We'll be sure to share your kind words with Adam and Juan. Enjoy your new outdoor space!
M
Markus SulzerLocal Guide · 17 reviewsiTotal number of Google reviews Markus has written across all businesses on Google Maps, not just this one.
This week our deck and patio was finished and we are more than pleased with the outcome. Scheduling our first meet with George to gather the measurements for the bid was easy. All the following meetings with George (Owner) and Tom (Project manager) went great. No BS straight forward information and no promises they couldn't keep. Toms technical knowledge was top. Kira did a really great job scheduling meetings and the building crew. Communication was top notch and it took always only minutes for her to repond and answering questions. Everything happened in a timely manner and everyone was on time, every day. Everyone who worked on our deck was awesome, friendly, respectful and cleaned up the work area every day. A special shout out to Adam, Juan and Shay. They are such good people, builders and have great knowledge, expertise and skills. You could tell by how they interact with each other that they enjoy what they do and you can see that at the result. They always kept us informed and in the loop. Couldn't asked for a greater team. Thanks again to everyone ... you guys rock. Great people lead to a great result.
Response from the owner · 4 months ago
Markus, thank you so much for your wonderful review! It was a pleasure working with you on your new deck and patio. We’re thrilled to hear you had a great experience from start to finish.
I’ll be sure to share your kind words with George, Tom, Adam, Juan, Shay, and the rest of the team. We truly appreciate your trust in North County Deck & Patio and hope you enjoy your new outdoor space for years to come!
B
Brian Hicks1 reviewiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Hands down the best! They cleaned after each day of work over the course of the entire 10 day project. Who does that? The demo was flawless, which is half the project. The craftsmanship was excellent! I would and will build with them again.
Response from the owner · 5 months ago
Hi Brian, thank you so much for the kind words! We appreciate you recognizing the effort our crew puts into keeping the jobsite clean and delivery quality work from start to finish. It was a pleas working with you and we are grateful for the opportunity. We look forward to working with you again in the future :)
M
Marisol BarrazaLocal Guide · 8 reviewsiTotal number of Google reviews Marisol has written across all businesses on Google Maps, not just this one.
This review is long overdue!
After a disappointing experience with previous contractors for our backyard, we were hesitant and had lost trust in hiring again. That completely changed once we met the NCD team.
From the start, Kira made everything feel clear, organized, and easy to navigate. Tom and the crew are true professionals—honest, transparent, and knowledgeable about every aspect of the project, from design and options to overall strategy. They followed all city requirements and permits, which gave us added peace of mind.
Communication was excellent throughout the entire process. George, Tom and Kira kept us informed every step of the way, so there were never any surprises.
The quality of the work was exceptional—meticulous attention to detail, precise cuts, accurate measurements, and perfectly leveled construction. The project also moved along faster than expected, taking only about 2.5 to 3 weeks from start to finish.
Overall, it was a fantastic experience with an even better outcome. We now have a beautiful deck and fence that truly matches our vision for our home. I would highly recommend NCD to anyone looking for deck installation or related services.
We’re incredibly grateful and couldn’t be happier with the results. Thank you to the entire NCD team!
Response from the owner · 6 months ago
Hi Marisol,
Thank you so much for taking the time to share this. Your kind words truly mean a lot to our entire team.
We know how difficult it can be to move forward after a frustrating experience, so we are especially grateful you trusted us with your project. It was a pleasure working with you from start to finish, and we are glad we could provide the clarity and communication you were looking for.
I will be sure to pass your compliments along to Tom, George, and the crew. They take a lot of pride in their work and feedback like this means a great deal to them.
We are so happy you are enjoying your new deck and fence, and we truly appreciate your recommendation.
Thank you again for choosing North County Deck and Patio.
Kira and the NCDP Team
N
Nikki LevyLocal Guide · 67 reviewsiTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Replaced our rotting 2nd floor wood balcony w fire resistant composite and metal railings. Project took 4 days start to finish. Day 1 was teardown. Day 2 was to replace the support structure. Day 3 was the rafters and balcony floor. Day 4 was the remainder of the balcony and railings. Workers showed up at 8:30 and worked until about 3. Every day they stowed tools and equipment and swept so the work site was always tidy. Finished balcony was painted w matching paint and looks perfect. Porta potty was placed as asked during job and removed promptly at project close. Trellis was reattached to balcony and wiring was intact.
Response from the owner · 6 months ago
Thank you so much Nikki! We really appreciate you taking the time to share your experience. It was a pleasure working on your balcony, and we’re glad you’re happy with the results.
T
Teresa Herr6 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
We love our new patios that were just installed by North County Deck & Patio. These replaced redwood decking that we have enjoyed for the past 40 years. We are especially appreciative of all the help provided by everyone at North County Deck who participated in our project! From my first discussions with George the owner who provided excellent guidance on design and materials decisions, to the project leadership from Tom who took careful measurements and thought through so many of the challenges that projects like this entail. But I especially want to acknowledge the team that made all the day to day project decisions and detail work so well done by Adam and excellent workmanship by Juan. One of our goals for our new patios was to make them safer from wild fires, so we chose TimberTech AZEK decking that is Class A rated for fire safety. They have a way of fastening the decking where you don't even see the fasteners at all which makes for a very clean look. We were also seeking to have the upper patio shaded and the rain water channeled away. So NCDP recommended an Elitewood aluminum patio cover. The day after the cover was completed it rained, and only the edges of the patio even got wet. Our new patios just extended our home by about 500 square feet!
Response from the owner · 10 months ago
Thank you for the wonderful review! We’re grateful for the opportunity and thrilled you’re enjoying your new patios. We’ll share your feedback with the team—enjoy the added space!
A
Andre SantosLocal Guide · 9 reviewsiTotal number of Google reviews Andre has written across all businesses on Google Maps, not just this one.
I would highly recommend North County Deck and Patio if you would like a patio cover in your backyard. They are a group of friendly professional experts. Tom and George walked us through the process of choosing a patio cover and all the options and Eric and Jose installed it in a timely manner. Kira handled all the administrative tasks and was very helpful too. We are extremely happy with the patio cover as it not only provides much needed shade on hot days but will also keep the rain off most of our pavers once winter arrives - all while enhancing the appearance of our backyard.
J
June ZhouLocal Guide · 16 reviewsiTotal number of Google reviews June has written across all businesses on Google Maps, not just this one.
This review is LONG overdue. My next-door neighbor and I had our decks rebuilt around the same time during the pandemic. From the initial estimate to the final build, the entire team—especially the owner and the builders —was very professional. They took the time to explain everything in detail, including the materials used and the overall process.
Even now, years later, our deck still looks great. Great workmanship and quality all around!
Response from the owner · a year ago
Hi June, we really appreciate the kind works especially years later! So glad to hear we met your standards and you are still enjoying the deck!
