Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
North Park Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%21+1.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

North Park Auto Repair

San Diego, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 254 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.North Park Auto Repair is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.North Park Auto Repair is better than 91% of auto repair shops.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.North Park Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.North Park Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.North Park Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.North Park Auto Repair is better than 21% of auto repair shops.D
21

Reviews for your job

Customers hired North Park Auto Repair for 8 kinds of job.

North Park Auto Repair for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#52 / 97

All 6 Google reviews tagged “Auto engine diagnostic”

Olivia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The North Park Auto Repair team is absolutely phenomenal! They’re quick, friendly, and somehow make everything feel easy even when you’re at the shop because something’s gone wrong. They take all the stress out of the situation with their clear, kind, and upfront communication, helping you tackle the issue at hand…

Great priceGeneral repairs & maintenanceAuto engine diagnosticBattery
Jude10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My check engine light was on and I tried to get to my car dealership, but they didn’t have any appt available for another week. I called North Park auto repair and they were able to get me in the next day. They scanned my car and even put air in my tires, both for free! Best experience I’ve had at an auto repair shop.

Auto engine diagnosticTires
joe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My car broke down in the middle of the 163 freeway and I took it to North Park Auto. My girlfriend has been loyal to this mechanic for years and speaks highly of him, so I wanted to try him out. Jason is such a stand up guy. He gave me honest advice about my car, which was to take it to my dealership because there…

Auto engine diagnosticEngine repairGeneral repairs & maintenance
Nolan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fantastic auto shop. The work is high quality at great prices, but key is that Jason is always super honest and up front with what you need. Been coming here for a couple years and will definitely continue to.

Air & cabin filter replacementBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Jennifer17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jason is the best. It's hard to find honest people these days and fair.

Air conditioningAuto engine diagnosticElectrical repair+ Punctuality+ Quality+ Professionalism
MazenLocal Guide · 134 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto engine diagnostic

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 28%Overpriced 6%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance10—
Oil change8—
Brakes7—
Smog certification7—
Auto engine diagnostic6—
Emissions testing4—
Steering & suspension repair3—
Out-of-state2—

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