Auto repair shop · San Diego, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%21+1.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#60 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 60%
4.9★★★★★254 Google reviews · 48 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate North Park Auto Repair 4.9 out of 5 based on 254 reviews, frequently praising the shop for honest pricing, thorough diagnostics, and clear communication regarding necessary repairs versus optional work. Customers highlight services such as oil changes, brake repairs, and battery installations, noting quick turnaround times and a lack of pressure for upsells. However, a minority of low-star reviews cite dissatisfaction with quoted prices, perceived unnecessary procedures, and instances of delayed service or disputed work quality.
Google rating: 4.9 out of 5 from 254 reviews (94% five-star).
Reviews on this page: 254 Google reviews (209 with written comments, 3 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 13, 2026.
Service: Auto Repair Shop serving San Diego, California.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
North Park Auto RepairAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.North Park Auto Repair: 91/100 on this factor. Category median: 87.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.North Park Auto Repair: 91/100 on this factor. Category median: 83.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.North Park Auto Repair: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.North Park Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.North Park Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.North Park Auto Repair: 21/100 on this factor. Category median: 59.D
21
Bar = this company · dark tick = category median.
Star ratings
254 Google reviews we collected
4.9of 5
5 stars24094%
4 stars62%
3 stars21%
2 stars10%
1 star52%
Praise vs complaints
Phrases our text analysis found in 209 written reviews
98%praise
Praise43498%
Complaints92%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price1267%
Reasonable528%
Overpriced16%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust10223%
Price & value8820%
Staff & attitude8018%
Would recommend5713%
Quality & results5112%
Speed & response4711%
Communication184%
What customers talk about
We read 209 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“HONEST, Knowledgeable, HONEST, friendly, HONEST and conveniently located.”
“Very disappointed and upset that they would scam me after being a loyal costomer.”
“It’s reasonably priced and they really just want to help without overcharging.”
“No price gouging, he gets straight to the point of what the issues are, what's needed and gets it done.”
“They are very thorough and attentive and they have a reputation for being cost-conscious and also not over-prescribing.”
“Great experience, highly recommend taking your car here.”
“But I ask YOU TO JOIN ME IN NEVER GOING BACK HERE AGAIN !”
“They are very reasonable and honest with pricing and doing good work.”
“The most horrible place you could ever take your car.”
“The reviews are true; they have amazing customer service, good prices, and got my truck in and out very quickly!”
“I rarely write reviews but this auto shop is honest, knowledgable, and very easy to work with.”
People customers mention
Jason28 reviews
Sam5 reviews
Safa4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired North Park Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
JonathanLocal Guide · 358 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
SUPER 4.9 rating is not easy to do. This place was recommended highly to me by someone I met at the dealership. They are very thorough and attentive and they have a reputation for being cost-conscious and also not over-prescribing. Very happy I found them and will be continuing. Meanwhile North Park is great to…
AnneLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
HONEST, Knowledgeable, HONEST, friendly, HONEST and conveniently located. We quit our dealership to come here!!
Braxton5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Needed an oil change, tire rotation, and general checkup before driving back to Louisiana. I chose this place because of the great reviews. The reviews are true; they have amazing customer service, good prices, and got my truck in and out very quickly!
Great priceOut-of-stateOil changeService not listed
Svetla8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great experience, highly recommend taking your car here. It’s reasonably priced and they really just want to help without overcharging.
Great price
EneidaLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I wanna leave a review even when I didn’t get serviced there because their customer service is sooo amazing! My friend went there and recommended them and I called with an issue and they were so honest and told me that there wasnt an issue with my car , that with older cars it would happen . I’m a girl and I’m…
SaraLocal Guide · 91 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I highly recommend this place due to their honest work. They are very reasonable and honest with pricing and doing good work.
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Jonathan (Jonathan.modern)Local Guide · 358 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
SUPER 4.9 rating is not easy to do. This place was recommended highly to me by someone I met at the dealership. They are very thorough and attentive and they have a reputation for being cost-conscious and also not over-prescribing. Very happy I found them and will be continuing. Meanwhile North Park is great to explore, while you're waiting. DEFINITELY RECOMMEND.
GOOD EXPERIENCE ... RECOMMENDED
I was recommended here by someone I met randomly and I'm thankful she did. Very nice people, they got great reviews and I'm very glad to have them advising me and taking care of things. Thanks!
Anne JosephLocal Guide · 17 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Needed an oil change, tire rotation, and general checkup before driving back to Louisiana. I chose this place because of the great reviews. The reviews are true; they have amazing customer service, good prices, and got my truck in and out very quickly!
Price assessment: Great price
Services: Out-of-state, Oil change, Service not listed
Svetla Georgieva8 reviewsiTotal number of Google reviews Svetla has written across all businesses on Google Maps, not just this one.
I wanna leave a review even when I didn’t get serviced there because their customer service is sooo amazing! My friend went there and recommended them and I called with an issue and they were so honest and told me that there wasnt an issue with my car , that with older cars it would happen . I’m a girl and I’m always skeptical but he was honest and said if I wanted he could do the work but wouldn’t recommend it as he highly thought there wasn’t an issue with that specific thing . AMAZING ! I’m coming here from now on !
Monti Drovetti1 reviewiTotal number of Google reviews Monti has written across all businesses on Google Maps, not just this one.
Looking for the most honest car mechanics in San Diego? You’ve found them. By far the best place in SD…they’ve been servicing all my friends’ cars for well over a decade and Jason is hands down THE most knowledgeable mechanic I have ever met. He has an encyclopedic expertise for all things mechanical. It’s truly remarkable how much information he’s able to just spit out off the top of his head with complete accuracy. I’m a novice but there’s one specific type of car I’m OBSESSED with and have done YEARS of nerdy research on and he somehow randomly teaches me things about MY OWN CAR that I never knew! Dude must have been born with extra hard drive space. Everyone at North Park Auto is just as genuine and friendly as well. Sam rules, she’s super smart and extremely patient with all the annoying questions I constantly throw at her lol. Trust me, these are the type of mechanics you’d want to go get a beer with, small businesses like North Park Auto are a HUGE part of what make me continue paying rent to stay in North Park!
Nanette GoldateLocal Guide · 15 reviewsiTotal number of Google reviews Nanette has written across all businesses on Google Maps, not just this one.
I have a Toyota Prius which they were not only knowledgeable about but exceeded my expectations with their efforts to help me out. Prices are beyond reasonable and customer service is priceless. They have a new customer for life with me. So if your looking for a repair service that you can trust, come here and you won’t regret it! Thank you so much i appreciate yall so much 🙏🏽💗 I’ll be bringing you guys doughnuts on Monday as a thank you! 💕💕💕
