Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
North Park Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%21+1.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

North Park Auto Repair

San Diego, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 254 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.North Park Auto Repair is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.North Park Auto Repair is better than 91% of auto repair shops.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.North Park Auto Repair is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.North Park Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.North Park Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.North Park Auto Repair is better than 21% of auto repair shops.D
21

Reviews for your job

Customers hired North Park Auto Repair for 8 kinds of job.

North Park Auto Repair for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#62 / 88
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “General repairs & maintenance”

SaraLocal Guide · 91 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I highly recommend this place due to their honest work. They are very reasonable and honest with pricing and doing good work.

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceBrakes
JackLocal Guide · 217 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I've had only great experiences here so far. I've had two or 3 oil changes, brake work, shocks replaced and a drive belt. Very happy with service, expectations, and pricing. Updated, I've been taking my car here for 3-4 years and I've really been blown away by the level of service and value. These guys are top…

Great priceGeneral repairs & maintenanceBrakesOil change
OrlandoLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

There's a reason these guys are just a smidge off from a full 5 stars. Second time I've taken a car to them for repair. I've had the car since 60k miles (now at ~130k in 9 years) and have only had work done at the dealership (a few recall repairs, a carbon cleaning & a water pump) aside from oil/filter changes…

Great priceGeneral repairs & maintenanceService not listed
Olivia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The North Park Auto Repair team is absolutely phenomenal! They’re quick, friendly, and somehow make everything feel easy even when you’re at the shop because something’s gone wrong. They take all the stress out of the situation with their clear, kind, and upfront communication, helping you tackle the issue at hand…

Great priceGeneral repairs & maintenanceAuto engine diagnosticBattery
joe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My car broke down in the middle of the 163 freeway and I took it to North Park Auto. My girlfriend has been loyal to this mechanic for years and speaks highly of him, so I wanted to try him out. Jason is such a stand up guy. He gave me honest advice about my car, which was to take it to my dealership because there…

Auto engine diagnosticEngine repairGeneral repairs & maintenance
Kaiser1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Awesome people specially Jason ,this review is overdue ,I have been going there for few years with my Mercedes c230 and my 1995 Acura ,from oil change to major work and we are thrilled with the excellent service this shop has... When looking for someone to trust your car, we are always asking "Can i trust them?"...…

General repairs & maintenance
Kari9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The staff were professional and kind and did not charge me any additional fees. They explained my car issues with patience and ease. I’ve had horrible experiences in the past with other auto mechanic shops, especially being a woman and feeling taking advantage of with extra charges. I highly recommend their services…

General repairs & maintenance
Nolan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fantastic auto shop. The work is high quality at great prices, but key is that Jason is always super honest and up front with what you need. Been coming here for a couple years and will definitely continue to.

Air & cabin filter replacementBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
RoyaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They have the BEST customer service. The owner, Jason is very professional, helpful and honest. My car was making an annoying noise while turning and they fixed it for me. I was thinking the windshield reservoir needs to be changed which was expensive, but they checked and said it doesn’t need to be changed and the…

BrakesGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
RobertLocal Guide · 129 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceGeneral repairs & maintenanceAuto emissions testingAir conditioning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 28%Overpriced 6%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance10—
Oil change8—
Brakes7—
Smog certification7—
Auto engine diagnostic6—
Emissions testing4—
Steering & suspension repair3—
Out-of-state2—

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