Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
North Point Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%97+6.9Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

North Point Auto Repair

Alpharetta, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 100 car detailing services · 5.0★ from 190 Google reviews

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Report card

Percentile vs other car detailing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.North Point Auto Repair is better than 97% of car detailing services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.North Point Auto Repair is better than 99% of car detailing services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.North Point Auto Repair is better than 100% of car detailing services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.North Point Auto Repair is better than 100% of car detailing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.North Point Auto Repair is better than 100% of car detailing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.North Point Auto Repair is better than 97% of car detailing services.A
97

Reviews for your job

Customers hired North Point Auto Repair for 8 kinds of job.

North Point Auto Repair for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Auto engine diagnostic”

Zachary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Steve and his team at North Point Auto are professional, trustworthy, and time-conscious. I brought them a 2007 Mercury Montego that wouldn’t start, and they did a thorough inspection complete with pictures and detailed notes. Steve made several personal calls to keep me updated on the status of my vehicle and what…

Great priceAir & cabin filter replacementAuto engine diagnosticBattery
Colleen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent Work, attention to detail is the best! Would recommend this business to anyone

Reasonable priceTransmissionAir & cabin filter replacementGeneral repairs & maintenance
Serhii3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This is a good service! I recommend it!

Reasonable priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
Katie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Had a great experience here! The pricing was fair, everyone was really kind, and Ed at the front desk was awesome—he answered all of my questions and kept me in the loop the whole time. They were able to fix my issue pretty quickly, which I really appreciated. Overall, super easy and positive experience. I’d…

Reasonable priceGeneral repairs & maintenanceAuto engine diagnostic
KimLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Don't miss the opportunity - from regular maintenance to those larger repairs and everything in between, Steve and his team of techs will provide the highest level of service at a fair rate. Steve is customer-oriented and wants you to be completely satisfied with your experience.

Customer photo from Kim's reviewCustomer photo from Kim's reviewCustomer photo from Kim's reviewCustomer photo from Kim's review
Air & cabin filter replacementAuto battery replacementAuto brake repair
TheodoreLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Steve, the owner, is simply extraordinary! He attacked the multitude of problems I had with my car with incredible patience, expertise and unending diligence. He loves his work! He is insanely honest, straightforward and experienced. Robin, who runs the office, will treat you like a houseguest and is a doll! Just a…

Auto engine diagnosticEngine repairGeneral repairs & maintenance
VirbhadrasinhLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am going for my car service from last 2 years here, Steve and His team is very excellent in the work. They diagnose my car issues and fixed it in timely and cost effective.

Air & cabin filter replacementBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Parker2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticTransmission+ Quality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 38%Overpriced 6%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance20—
Oil change16—
Brakes12—
Air & cabin filter replacement8—
Auto engine diagnostic8—
Engine repair7—
Air conditioning4—
Transmission4—

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