Analyzing 7,222,6097.2M ReviewsFor 20,47620.5K Experts

Experts Reviews · Company report
NORTH SHORE Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%94+6.6Craft & service penalty91−0.9Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

NORTH SHORE Collision

Milwaukee, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 68 auto glass repair · 4.9★ from 363 Google reviews

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Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NORTH SHORE Collision is better than 87% of auto glass repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NORTH SHORE Collision is better than 92% of auto glass repair.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.NORTH SHORE Collision is better than 91% of auto glass repair.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NORTH SHORE Collision is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NORTH SHORE Collision is better than 100% of auto glass repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NORTH SHORE Collision is better than 94% of auto glass repair.A
94

Reviews for your job

Customers hired NORTH SHORE Collision for 8 kinds of job.

NORTH SHORE Collision for auto body & trim replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto body & trim replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Auto body & trim replacement”

Jalah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

10/10 recommend North Shore Collison. If you are looking for an expert in the business do not hesitate to give Max a call. I recently was in an accident in which someone hit me on the interstate, no fault of my own. I then had to work with the other person's insurance and this was an absolute nightmare. Luckily I…

Reasonable priceAuto body & trim repairAuto side view mirror repairSteering & suspension repair
Steven5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Made my Honda Pilot looks new again. After storm damage, I was happy to find that North Shore is Honda certified. They got all the parts and repaired all the damage in less time than was expected. Max is friendly, knowledgeable and very experienced. They worked with my insurance company and made the repairs. I'm…

Reasonable priceAuto body & trim repairAuto side view mirror repairPainting
SeanLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

TLDR: From start to finish the team at North Shore Collision were phenomenal to work with! They walked me through what was going to happen and were very upfront throughout the whole process, which was refreshing. Despite some insurance hiccups they went above and beyond to make my experience great, and in the end…

Great priceAuto body & trim repairAuto windshield repairAuto side view mirror repair
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quality: NSC did a fantastic job installing, fixing and painting my new side mirror that was damaged. Service: They were timely, transparent and everything ran exactly according to schedule. The front desk manager Adam is top tier when it comes to good customer service. Affordability: The quote provided was very…

Auto body & trim repairAuto body & trim replacement
Jeff3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best service I have ever had!!! They turned a terrible situation in to a memorable one. Max and Tony saved the day and the shop did an incredible job on the body work. Not only that, they went above and beyond, they detailed the entire car head-to-toe inside and out. I can't say enough about this business, A++ Highly recommend!!

Auto body & trim repairAuto body & trim replacementAuto detailing
KingLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hooked me up Nbs.... AWSOME

Customer photo from King's review
Auto body & trim repairAuto body & trim replacement
Dean4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great place for excellence in auto body repair!

Auto body & trim replacement
Josh3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great communication. Perfect professionalism. Timely. Excellent results.

Auto body & trim replacement
Joel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Max knows his stuff and how to deal with insurance items.

Auto body & trim replacement
Joyce1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent job…..the staff were so nice and I highly recommend this shop to my friends…I’m so glad and satisfied with their job. So thankful for a job well done..thank you Adam. Joyce

Auto body & trim replacement
Benjamin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

There isn’t another body shop I would go to! When it felt like nobody was fighting on my behalf with insurance, they made sure I was taken care of. Adam in the office provided top-notch customer service and kept me informed the entire process. The thorough detailing of my car upon completion left me totally…

Auto body & trim replacement
Jennifer10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I googled body shops after my Honda Pilot was hit and the whole side of my vehicle was wrecked. North Shore Collision was close by and had excellent reviews and for good reason. Adam called with updates and handled my insurance making it easy for me! I picked up my car today and the entire inside was cleaned for…

Auto body & trim repairAuto body & trim replacementBody & Trim
MandyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This place is amazing. Adam was the main contact. He is very patient. Answers all your questions and takes his time. He also kept us informed weekly, or as needed as to what was going on with the car. We never had to call once. All the staff are really professional and friendly. They handled discussing any…

Auto body & trim repairAuto body & trim replacementBody & Trim
darlene5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Not sureAuto body & trim replacement
win3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Reasonable priceAuto body & trim replacementService not listed
Lorenzo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto body & trim replacementAuto glass repairAuto windshield replacement
Ciara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto body & trim replacement
NerrissaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Rating only, no written review.

Auto body & trim repairAuto body & trim replacementBody & Trim

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 33%Overpriced 0%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Auto body & trim repair44—
Body & Trim41—
Painting23—
Auto body & trim replacement18—
Auto side view mirror repair8—
Auto detailing7—
Electrical6—
Auto windshield replacement5—

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