Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Customers frequently praise North Shore Collision for its quality repairs, fair pricing, and efficient handling of insurance claims and paperwork. Many reviewers highlight the shop's clear communication and professional staff who provide detailed explanations of the repair process. However, some lower-rated reviews cite significant delays in completing repairs beyond promised timelines and a lack of proactive updates regarding vehicle progress.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Bar = this company · dark tick = category median.
363 Google reviews we collected
Phrases our text analysis found in 302 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 302 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thorough, professional and experts at working with the insurance company.”
“Really appreciate the care and attention to detail they gave our vehicle when repairing the fender dents/scrapes.”
“Worst body shop I've even been to.”
“I would highly recommend Northshore Collision for all your accident repair needs.”
“repair shop is going through a rough patch in staffing and I wouldn’t recommend this place if you are expecting to have your vehicle returned in a tim…”
“My car was unfortunately sideswiped while I was inside a grocery store, and when I came back out, I immediately felt stressed and frustrated seeing the damage.”
“Great communication, and an honest shop operating with integrity and really fair pricing.”
“I was charged $800 out of the settlement of my vehicle based on the fees allowed to be paid.”
“…dy shop that combines top-quality craftsmanship with professionalism, honesty, and great customer service, but this place absolutely does.…”
“They took the time to thoroughly inspect the damage, clearly explained what needed to be repaired, and walked me through the entire process without an…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired NORTH SHORE Collision for 8 kinds of job. Pick one to see what they paid and said.
I highly recommend North Shore Collision. They do great work! My car looks better now than ever. They took care of everything (paperwork, insurance, rental car) and made the process very easy,
I would highly recommend Northshore Collision for all your accident repair needs.
Very fast and professional service! I will definitely recommend to family and friends and bring back my car for future services. Thank you!
Max, Marriah, and team were amazing. Really appreciate the care and attention to detail they gave our vehicle when repairing the fender dents/scrapes. The vehicle looks brand new, and paint job looks fantastic. Great communication, and an honest shop operating with integrity and really fair pricing. Hopefully we…
They did an awesome job. Great price and ready when promised. Thank you for an outstanding job. I am a customer for life.
Man... I thought for sure my bumper would need repainted after a forklift bumped into it at work. But lo and behold, the wonderful people at North Shore Collision took me to school. He pulled out a cloth & a magic bottle of something. And right in front of me, he wiped away the stuff mark!!! They did a little…
| Job | Reviews | Category typical |
|---|---|---|
| Auto body & trim repair | 44 | — |
| Body & Trim | 41 | — |
| Painting | 23 | — |
| Auto body & trim replacement | 18 | — |
| Auto side view mirror repair | 8 | — |
| Auto detailing | 7 | — |
| Electrical | 6 | — |
| Auto windshield replacement | 5 | — |
4.9 ★★★★★ 363 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I highly recommend North Shore Collision. They do great work! My car looks better now than ever. They took care of everything (paperwork, insurance, rental car) and made the process very easy,
I would highly recommend Northshore Collision for all your accident repair needs.
Very fast and professional service! I will definitely recommend to family and friends and bring back my car for future services. Thank you!
Max, Marriah, and team were amazing. Really appreciate the care and attention to detail they gave our vehicle when repairing the fender dents/scrapes. The vehicle looks brand new, and paint job looks fantastic. Great communication, and an honest shop operating with integrity and really fair pricing. Hopefully we won’t need any repairs any time soon, but if we do, this is definitely our go-to shop from now on. Will be spreading the word to friends and family! Oh, and I also appreciate how they detailed the vehicle inside and out before we picked it up. Above and beyond!
They did an awesome job. Great price and ready when promised. Thank you for an outstanding job. I am a customer for life.
NSC has THE best customer service! Max really takes care of you.Max is AWESOME
Sam, thank you for the glowing review and were glad that our top notch service had such a powerful impact on your experience! Please let us know if you need further assistance with your vehicle.
Man... I thought for sure my bumper would need repainted after a forklift bumped into it at work. But lo and behold, the wonderful people at North Shore Collision took me to school. He pulled out a cloth & a magic bottle of something. And right in front of me, he wiped away the stuff mark!!! They did a little buffing too. In the matter of 20 minutes I was in and out and good as new! Without a doubt I'll be back and I'll be recommend NSCollision!!!
We needed extensive repairs and the team was wonderful. Thorough, professional and experts at working with the insurance company. We appreciated them taking a lot of burden off of us. The car looked brand new when we picked it up.
Outstanding Work and Exceptional Service I couldn’t be happier with my experience at North Shore Collision. My car was unfortunately sideswiped while I was inside a grocery store, and when I came back out, I immediately felt stressed and frustrated seeing the damage. From my very first interaction, Max, Mariah and the team here completely put my mind at ease. They took the time to thoroughly inspect the damage, clearly explained what needed to be repaired, and walked me through the entire process without any pressure or confusion. Their communication throughout the repair was excellent—I was kept informed on progress and timelines, and they were always happy to answer questions. When I picked up my car, I was happy to see that the repair work was flawless. You would never know the car had been sideswiped—the paint match was spot-on and the car looked as good as new (if not better). They even went the extra mile to return it clean and detailed, which I truly appreciated. It’s rare to find an auto body shop that combines top-quality craftsmanship with professionalism, honesty, and great customer service, but this place absolutely does. If you want repairs done right by people who genuinely care about their work and their customers, I can’t recommend them enough. I would not hesitate to return here or refer friends and family. Thank you for turning a stressful situation into such a positive experience!
North Shore Collision took care of my Kia Telluride after a fender bender. They were very communicative, and the car came back looking perfect. Thank you for doing a terrific job!
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
