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North Star Learning Center

Preschool · Richardson, TX · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%78+54Reliability 31%67+20.6Momentum penalty17−8.3Experts Score= 66Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#59 of 70 preschoolsPosition by Experts Score among all companies we track in this category. · better than 16%
4.7 ★★★★★ 31 Google reviews
94%five-star reviews
1.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
Dec 2025latest review

North Star Learning Center at a glance

Google reviewers rate North Star Learning Center 4.7 out of 5 based on 31 reviews, with the owner responding to 81% of feedback. Positive comments frequently highlight the school’s communication, staff attentiveness, and diverse facilities including an outdoor classroom, gym, and dedicated art and music rooms. Parents also note that children are well-prepared for kindergarten and feel safe in the environment. However, low-star reviews criticize the school for withdrawing children who exhibit behavioral challenges, such as biting or high energy levels, despite initial assurances from administration.

  • Google rating: 4.7 out of 5 from 31 reviews (94% five-star).
  • Reviews on this page: 31 Google reviews (26 with written comments).
  • Owner responses: the business replied to 81% of reviews.
  • Most recent review: December 9, 2025.
  • Service: Preschool serving Richardson, Texas.

Data from Google, last updated November 1, 2026.

Score profile vs other preschools

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.

Satisfaction78Reliability67Craft & service–Value–Momentum17Replies to reviews–Satisfaction: 78 (median 89)Reliability: 67 (median 88)Momentum: 17 (median 100)
North Star Learning CenterPreschools median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.North Star Learning Center: 78/100 on this factor. Category median: 89.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.North Star Learning Center: 67/100 on this factor. Category median: 88.B
67
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.North Star Learning Center: 17/100 on this factor. Category median: 100.F
17
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 44.–
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Bar = this company · dark tick = category median.

Star ratings

31 Google reviews we collected

  • 5 stars2994%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star26%

Praise vs complaints

Phrases our text analysis found in 26 written reviews

  • Praise2985%
  • Complaints515%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1132%
  • Would recommend824%
  • Communication515%
  • Honesty & trust412%
  • Quality & results39%
  • Speed & response26%
  • Price & value13%

What customers talk about

We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “We have loved both of our our children's teachers and the front desk staff are so friendly and helpful.”
  • “…ve, teachers who care, the staff is kind and easy to work with and we would recommend them to anyone looking for preschool/daycare.…”
    “North Star quickly became an extension of our family, and I cannot recommend it enough for your little ones!”
  • “The entire staff is AMAZING- communicative, warm, and loves your child like their own.”
  • “We're blessed to have a safe, fun and enriching place to send our kids to that we trust.”
  • “Just blown away and very thankful we found a childcare center with top notch experienced teachers and facilities!”
  • “The staff is amazing and always extremely responsive.”
  • “Some of the calls, very reasonable but then it got to the point that there was a HUGE lack of boundaries and targeting our son.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Hannah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have been so happy with our experience at North Star Learning Center. The entire staff is AMAZING- communicative, warm, and loves your child like their own. The outdoor classroom and specials provide a perfect way for our toddler to use his energy for learning and play. Our son gets so excited for school, it has…

Bradley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely obsessed with this school! So many neighbors in the community have sent their kiddos here and glad we get to call North Star Learning Center home for our kiddos. They work with the parents and the little ones to ensure educational success.

BlaineLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

North Star Learning Center is the BEST. We have loved both of our our children's teachers and the front desk staff are so friendly and helpful. The facilities are excellent, and the events are so much fun. I can tell my kids have such a blast, learn so much and have great relationships with their classmates and…

Reasonable price
StaceyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have felt so lucky to be part of North Star. The school is just the right size, small enough to feel like a community and see familiar faces every day and large enough to have a great admin and specials team to support the classes and run enrichment and events. Highly encourage you to visit if you are looking for…

Reasonable price
KiraLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We LOVED our time at northstar, so communicative, teachers who care, the staff is kind and easy to work with and we would recommend them to anyone looking for preschool/daycare. They have a large facility, outdoor classroom, indoor gym, dedicated art and music and library rooms! It's phenomenal!

SamLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent preschool. My grandson went here for 3yo and 4yo preschool and had the best experience. He is well prepared to start kindergarten this year.

Customer reviews

4.7 ★★★★★ 31 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Karlie Martin1 reviewTotal number of Google reviews Karlie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very disheartening experience. Lack of boundaries and eliminates children with any challenges. Before joining the school we discussed what our son struggled with, with the director. Who said, it was no problem and they would work with us. The main problem being, biting. After starting, we were working on an ADHD diagnosis for our 3 year old and what resources we needed to best help him because he was very active and strong willed. We did share this with the staff because we were getting calls and messages everyday our child was up there. Some of the calls, very reasonable but then it got to the point that there was a HUGE lack of boundaries and targeting our son. It started to be about anything and then throwing in something about our other child, who had nothing to do with the conversation being had. We did start to feel pushed out about a month before we finally left. As we were going through our testing for ADHD, we had our child tested twice for Autism and we told this to Debbie, the director. He tested negative both times. She began overstepping and telling us what we should tell our doctor. Which was 1. already information that was shared with our doctor but 2. Information that would lead to an Autism diagnosis. She flat out said they did not have the resources to support him. A child with ADHD. Basically if your child doesn't sit down and be quiet for the whole day, they don't want to deal with them. From reading past reviews, it seems like this is a common theme of discrimination against kids who have some challenges. I made a complaint to the board of Northstar and they listened but, the man who was apart of the meeting was condescending. Kim was kind but, neither of them had much to say other than I'm sorry and we'll talk to her about a lack of boundaries. Good news is both of my sons are thriving at our new school. He lets them change his diaper, no tantrums, naps during naptime and has no issues with biting. Makes me really question the environment of this school and why my kids were so uncomfortable. Also so weird that parents have to just drop their kids off outside of the classroom and you never talk to their teachers? Brandee was the only awesome staff member there.

Response from the owner · 10 months ago

Thank you for your feedback. We are sorry your experience felt discouraging. Our goal is always to work in partnership with families while keeping every child’s safety and well-being as our top priority. While we strive to support a wide range of needs, there are times when a child may require resources beyond what we can provide in a group care setting, and these conversations are never easy. We appreciate you sharing your perspective and wish your family the very best moving forward. - North Star Learning Center

Hannah Welchel3 reviewsTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have been so happy with our experience at North Star Learning Center. The entire staff is AMAZING- communicative, warm, and loves your child like their own. The outdoor classroom and specials provide a perfect way for our toddler to use his energy for learning and play. Our son gets so excited for school, it has been such a comfort as a first time mom. North Star quickly became an extension of our family, and I cannot recommend it enough for your little ones!

Bradley Donaldson4 reviewsTotal number of Google reviews Bradley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely obsessed with this school! So many neighbors in the community have sent their kiddos here and glad we get to call North Star Learning Center home for our kiddos. They work with the parents and the little ones to ensure educational success.

Response from the owner · a year ago

Thank you for such a kind review! We have loved having your family at North Star!! :)

Blaine MastenbrookLocal Guide · 27 reviewsTotal number of Google reviews Blaine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

North Star Learning Center is the BEST. We have loved both of our our children's teachers and the front desk staff are so friendly and helpful. The facilities are excellent, and the events are so much fun. I can tell my kids have such a blast, learn so much and have great relationships with their classmates and teachers. We're blessed to have a safe, fun and enriching place to send our kids to that we trust.

  • Price assessment: Reasonable price
Response from the owner · a year ago

Blaine - Thank you for your super sweet review! We love having your family at North Star!

Stacey CatayloLocal Guide · 39 reviewsTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have felt so lucky to be part of North Star. The school is just the right size, small enough to feel like a community and see familiar faces every day and large enough to have a great admin and specials team to support the classes and run enrichment and events. Highly encourage you to visit if you are looking for a daycare for your kid - the facility is one of the best we saw with a variety of airy indoor spaces and shaded outdoor spaces. Even when TX weather is at its worst I know our kids will have space to release their wiggles!

  • Price assessment: Reasonable price
Response from the owner · a year ago

Stacey - Such a kind review!! Thank you so much. We love having your family at North Star!

Kira Woodfield LeeperLocal Guide · 44 reviewsTotal number of Google reviews Kira has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We LOVED our time at northstar, so communicative, teachers who care, the staff is kind and easy to work with and we would recommend them to anyone looking for preschool/daycare. They have a large facility, outdoor classroom, indoor gym, dedicated art and music and library rooms! It's phenomenal!

Response from the owner · a year ago

Thank you so much for your kind review! It has truly been a joy having your family with us at North Star. Watching your boys grow has been such a blessing (even if it’s a little bittersweet — why do they grow up so fast?!). We are so grateful for the trust you’ve placed in us and will truly miss seeing you all. 💙

Sam HulseyLocal Guide · 66 reviewsTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent preschool. My grandson went here for 3yo and 4yo preschool and had the best experience. He is well prepared to start kindergarten this year.

Response from the owner · a year ago

Thank you for the kind review! We miss seeing your sweet grandson everyday!

Morgen Wright8 reviewsTotal number of Google reviews Morgen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our youngest son has attended North Star for a little over 2 years and we have been very happy with our experience. The teachers and staff are phenomenal and genuinely care about their students. The facilities are very nice with a major bonus being the outdoor learning center. Highlights for us have been that you rarely hear crying ( i think it physically hurts Ms Debbie to hear a child cry), Ms Jenny’s science and STEAM class, Ms Rose’s art class and this last year Ms Leonard truly preparing him to move on to Kindergarten. They also offer a lot of opportunities for parent/family involvement. I think my older 2 think they belong there just as much as their brother. Love this place and am grateful for their partnership raising my last baby! We will miss them next year!!

Response from the owner · a year ago

Thank you so much, Morgen, for sharing such a heartfelt review! 💙 It has been a true joy having your youngest with us these past couple of years and watching him grow. Your kind words about Ms. Jennie, Ms. Rose, and Ms. Leonard mean so much — they pour their hearts into what they do, and it’s wonderful to see the impact it’s had. We’ve loved getting to know your whole family and we are so grateful for your partnership in these early years. We miss you all this year, but we are so proud of your sweet boy and hope he’s loving kindergarten!

Kimberly Heard3 reviewsTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have been at Northstar for 4 years, 2 boys each from age 3 until right before kindergarten. We are so thankful we found them. Staff is wonderful!! The boys have loved it there and made great friends that we have kept in touch with. They have also been kindergarten ready by the time they started. So many fun activities for the kids. Highly recommend this preschool! Can’t say enough good things about it.

Response from the owner · a year ago

Thank you so much, Kimberly, for your kind words! 💙 Having both of your boys with us over the years has been such a joy, and we are so grateful you chose North Star to be part of their early years. Hearing that they were not only ready for kindergarten but also made lasting friendships makes our hearts so happy. We miss seeing you all this year, but we’re so proud of your boys and hope they are thriving in their Elementary School adventures!

Lauren Sanchez5 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I cannot say enough good things about North Star Learning Center. Both of my children have been at this school for several years, and our family has been consistently blessed by the kind, caring, attentive, invested staff at this school. Every staff member knows each of my kids by name, and they still ask about my son who graduated from their school years earlier. Every day I hear all about the new things they learn in science class, music class, library, or art class. Their curriculum is excellent, and I find that my kids have been well-prepared for kindergarten upon graduation. We would never go anywhere else for preschool!

Response from the owner · a year ago

Thank you so much, Lauren, for your heartfelt review! 💙 It has been such a blessing to have your family with us over the years. Hearing how much your kids have loved science, music, library, and art makes us so proud of the amazing work our specials teachers do. Your kind words about our staff mean the world… they truly care about every child! We are so grateful for the trust you’ve placed in us and so proud of how well-prepared your children have been for kindergarten. Families like yours are exactly what makes North Star such a special place!

North Star Learning Center on Google Maps →

Business details