Analyzing 8,143,7508.1M ReviewsFor 23,03223K Experts

Experts Reviews · Company report
North Star Pools Plastering logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%85+49.9Reliability 26%72+18.8Value 15%100+15.2Craft & service penalty93−0.7Experts Score= 83Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

North Star Pools Plastering

Sacramento, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 33 swimming pool installation services · 4.9★ from 38 Google reviews

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Report card

Percentile vs other swimming pool installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.North Star Pools Plastering is better than 85% of swimming pool installation services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.North Star Pools Plastering is better than 72% of swimming pool installation services.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.North Star Pools Plastering is better than 93% of swimming pool installation services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.North Star Pools Plastering is better than 100% of swimming pool installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.North Star Pools Plastering is better than 100% of swimming pool installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.North Star Pools Plastering is better than —% of swimming pool installation services.–
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Reviews for your job

Customers hired North Star Pools Plastering for 5 kinds of job.

North Star Pools Plastering for swimming pool equipment repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Swimming pool equipment repair”

Wendy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are so impressed with our pool after North Star Pools completed the plaster and repairs on the lights. Antonio was incredibly responsive and work, including the removal and installing of concrete, lights, and plaster, took 13 days. Working with North Star was an absolute pleasure and I’m so grateful for the experience. We love our new pool!

Customer photo from Wendy's reviewCustomer photo from Wendy's reviewCustomer photo from Wendy's review
Swimming pool equipment repairSwimming pool resurfacing+ Responsiveness+ Punctuality+ Quality
PATRICIA5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

North Star Pools was absolutely wonderful in all areas. ANTONIO and his crew were very professional, friendly and answered all our questions. They are very reasonable. Their time line was very short. They did a great job. Cleaned up everything . They replastered ,Retiled,, installed lights, spa jets, new pump. Our pool looks like new. Thank you so much.

Swimming pool crack repairSwimming pool equipment repairSwimming pool resurfacing+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 50%Overpriced 0%Not sure 50%

Jobs customers hired them for

JobReviewsCategory typical
Remodeling12—
Swimming pool resurfacing11—
General construction4—
Design3—
Swimming pool equipment repair2—

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