Experts Reviews · Company report
North Star Pools Plastering logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%85+49.9Reliability 26%72+18.8Value 15%100+15.2Craft & service penalty93−0.7Experts Score= 83Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

North Star Pools Plastering

Sacramento, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 33 swimming pool installation services · 4.9★ from 38 Google reviews

Report card

Percentile vs other swimming pool installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.North Star Pools Plastering is better than 85% of swimming pool installation services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.North Star Pools Plastering is better than 72% of swimming pool installation services.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.North Star Pools Plastering is better than 93% of swimming pool installation services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.North Star Pools Plastering is better than 100% of swimming pool installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.North Star Pools Plastering is better than 100% of swimming pool installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.North Star Pools Plastering is better than —% of swimming pool installation services.–
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Reviews for your job

Customers hired North Star Pools Plastering for 5 kinds of job.

North Star Pools Plastering for swimming pool resurfacing

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Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.73
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Swimming pool resurfacing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2

All 11 Google reviews tagged “Swimming pool resurfacing”

Kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent business to work with. They sent out full teams to get the work done in an efficient manner. We loved their process. When talking to their workers, they called themselves artisans taking pride in what they did. And they were! We've replastered 3 times in 44 years. This was by far the best quality work…

Reasonable priceSwimming pool resurfacing
Annie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★

We reached out because we needed to replaster our pool. They returned our call and were able to come out quickly to take a look at the pool. However, they never actually provided a written quote. We never heard from them.

Not sureSwimming pool resurfacing
Ryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Overall they did a good job, we love the final texture and color of the pool. Feels like brand new.

Customer photo from Ryan's review
Swimming pool resurfacing
Abe3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My review is based on Antonio's quick response and quote, the work has not been completed yet. Will update the review when it is. Antonio took a look at my pool which is in pretty good condition but has a fairly large crack in the plaster on the steps. This has caused some decorative tiles to come loose too. Antonio…

Swimming pool resurfacing+ Professionalism
Wendy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are so impressed with our pool after North Star Pools completed the plaster and repairs on the lights. Antonio was incredibly responsive and work, including the removal and installing of concrete, lights, and plaster, took 13 days. Working with North Star was an absolute pleasure and I’m so grateful for the experience. We love our new pool!

Customer photo from Wendy's reviewCustomer photo from Wendy's reviewCustomer photo from Wendy's review
Swimming pool equipment repairSwimming pool resurfacing+ Responsiveness+ Punctuality+ Quality
Mari1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

North Star pools did a fabulous resurfacing and tile job on our older pool. The workers were professional and eager to answer any questions. The price from North Star was the best of 4 bids and not hearing “extra charge” was refreshing! Also we didn’t have to wait 2-3 months for a start time and completion was…

Swimming pool resurfacing
Brad12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love our "new" pool! We had our 30+ year old pool resurfaced and tile replaced and it's beautiful now. Antonio was great at explaining my options without pressuring me to a more expensive one and his team easily accommodated our awkward yard access and did a great, timely job. Antonio has been very responsive…

Swimming pool resurfacing+ Responsiveness+ Punctuality+ Quality
justin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

North Star Pools installed my pool finish and it turned out great. They did a great job and came out on time ready to work.

Swimming pool resurfacing+ Quality+ Professionalism
Sam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Antonio did an excellent job in replastring our pool. He was reliable and responsive when communicating. His staff was very courteous and the amount of destruction they did, I thought my yard would be a mess. At the end of the day they cleaned up the mess and didn't even seem like there was a major construction…

RemodelingSwimming pool resurfacing
StephanieLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our experience with North Star pools was five stars. Antonio is good about communicating, managing the project, and is on time. We love our new tile, cabo shelf and re-plastering. So grateful to have found him!

RemodelingSwimming pool resurfacing+ Responsiveness+ Punctuality+ Quality
PATRICIA5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

North Star Pools was absolutely wonderful in all areas. ANTONIO and his crew were very professional, friendly and answered all our questions. They are very reasonable. Their time line was very short. They did a great job. Cleaned up everything . They replastered ,Retiled,, installed lights, spa jets, new pump. Our pool looks like new. Thank you so much.

Swimming pool crack repairSwimming pool equipment repairSwimming pool resurfacing+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 50%Overpriced 0%Not sure 50%

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