iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%94+14.3Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 24 bush trimming servicesiPosition by Experts Score among all companies we track in this category. · better than 74%
5.0★★★★★79 Google reviews · 10 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Northern Boston Tree Service holds a 5.0 rating from 79 Google reviews, with customers frequently praising the crew's punctuality, thorough cleanup, and careful pruning techniques that protect surrounding landscaping. Reviewers highlight clear communication, fair pricing, and the staff's knowledge of tree health, noting that the team often explains maintenance needs and obtains approval before cutting branches. No negative patterns or common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 79 reviews (99% five-star).
Reviews on this page: 79 Google reviews (77 with written comments, 3 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: August 21, 2026.
Service: Bush Trimming Service serving Boston, Massachusetts.
Data from Google, last updated November 2, 2026.
Score profile vs other bush trimming services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Northern Boston Tree ServiceBush Trimming Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Northern Boston Tree Service: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Northern Boston Tree Service: 97/100 on this factor. Category median: 95.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Northern Boston Tree Service: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Northern Boston Tree Service: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Northern Boston Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 46.–
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Bar = this company · dark tick = category median.
Star ratings
79 Google reviews we collected
5.0of 5
5 stars7899%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 77 written reviews
98%praise
Praise19398%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4322%
Staff & attitude4221%
Would recommend3719%
Speed & response3618%
Price & value2010%
Communication147%
Honesty & trust53%
What customers talk about
We read 77 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very professional and cleaned up my property thoroughly.”
“These guys are incredibly knowledgeable, hardworking, and careful.”
“Meticulous job and would highly recommend their services.”
“He then also did a health assessment on the rest of my trees, and quickly got them pruned as well.”
“When Zak came out to give us the free estimate, he took time to thoughtfully answer all of our questions and explain his techniques, walking around ou…”
“They were easy to work with, and made sure I agreed with every branch they cut.”
“I was truly impressed with Zach’s expertise and, even more so, with his honesty.”
People customers mention
Zach9 reviews
Zak6 reviews
Pablo3 reviews
Javier3 reviews
Zac3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Northern Boston Tree Service for 2 kinds of job. Pick one to see what they paid and said.
WWilliamLocal Guide · 120 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Northern Boston did excellent work for me. I am very particular about work in our large flower garden. They did major pruning of huge pines and an oak tree that threatened our house, and cast too much shade. The task required a lot of skill and patient work. They were easy to work with, and made sure I agreed with every branch they cut. Highly recommend.
Reasonable price
CCheryl2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
These guys are incredibly knowledgeable, hardworking, and careful. My trees and shrubs look so happy - better than ever - with all the dead wood removed and the plants shaped nicely. The back yard will have more light and no more falling limbs during wind storms. I am in love with my yard again thanks to Northern Boston Tree Service!
MMike4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Northern Boston Tree Service did a terrific job on our trees last week. My trees look extremely better and healthier than the have looked in the 48 years that I have lived here. They look more balanced. The dead branches have been removed from my fur trees to give them more room for healthier growth. They were very…
SStacie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Once again Zach and the team did an amazing job. Even during the middle of winter, they were able to prune the trees and remove all of the fallen debris from an earlier storm. Meticulous job and would highly recommend their services.
AAlexanderLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I was truly impressed with Zach’s expertise and, even more so, with his honesty. It’s rare to come across someone so genuine these days. Zach gave me straightforward advice about what made sense for my situation—even when it wasn’t in his best interest. He pointed me toward the easiest and most effective solution,…
PParker5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Zach and his crew were amazing, and took down a tree that had fallen in record time! He then also did a health assessment on the rest of my trees, and quickly got them pruned as well. I highly recommend working with him.
Northern Boston did excellent work for me. I am very particular about work in our large flower garden. They did major pruning of huge pines and an oak tree that threatened our house, and cast too much shade. The task required a lot of skill and patient work. They were easy to work with, and made sure I agreed with every branch they cut. Highly recommend.
Price assessment: Reasonable price
C
Cheryl Frodermann2 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
These guys are incredibly knowledgeable, hardworking, and careful. My trees and shrubs look so happy - better than ever - with all the dead wood removed and the plants shaped nicely. The back yard will have more light and no more falling limbs during wind storms. I am in love with my yard again thanks to Northern Boston Tree Service!
M
Mike McKenna4 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Northern Boston Tree Service did a terrific job on our trees last week. My trees look extremely better and healthier than the have looked in the 48 years that I have lived here. They look more balanced. The dead branches have been removed from my fur trees to give them more room for healthier growth. They were very professional and cleaned up my property thoroughly. I very highly recommend them!
S
Stacie Yamaguchi3 reviewsiTotal number of Google reviews Stacie has written across all businesses on Google Maps, not just this one.
Once again Zach and the team did an amazing job. Even during the middle of winter, they were able to prune the trees and remove all of the fallen debris from an earlier storm. Meticulous job and would highly recommend their services.
A
Alexander SchrottLocal Guide · 23 reviewsiTotal number of Google reviews Alexander has written across all businesses on Google Maps, not just this one.
I was truly impressed with Zach’s expertise and, even more so, with his honesty. It’s rare to come across someone so genuine these days. Zach gave me straightforward advice about what made sense for my situation—even when it wasn’t in his best interest. He pointed me toward the easiest and most effective solution, even though it meant I didn’t end up hiring them because the project wasn’t really in their scope of work. I still wanted to leave a positive review because his honesty and professionalism stood out and were genuinely appreciated.
P
Parker Foe5 reviewsiTotal number of Google reviews Parker has written across all businesses on Google Maps, not just this one.
Zach and his crew were amazing, and took down a tree that had fallen in record time! He then also did a health assessment on the rest of my trees, and quickly got them pruned as well. I highly recommend working with him.
A
Amelia Hollander AmesLocal Guide · 21 reviewsiTotal number of Google reviews Amelia has written across all businesses on Google Maps, not just this one.
I will highly recommend northern Boston tree service. Zach and his team are thorough professionals. From initial discussion, to marking the scope of the project, and execution - everything was very straightforward. They were flexible and addressed feedback.
K
Karen Bishop2 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Northern Boston exceeded our expectations! Our yard was rapidly cleaned and trees trimmed, and we're delighted at the results! Zach is very customer-oriented and thorough! We would use them again!
S
Suzanne McLeod8 reviewsiTotal number of Google reviews Suzanne has written across all businesses on Google Maps, not just this one.
Zach and his team were thorough and careful, attended to a lot of details pertaining to all the tree work in my yard. The yard and trees look really good now. I also appreciated how quickly Zach communicated via text and VMs so I always knew what was happening over the 4 days they were at the house. Thank you Zach and team!
