Auto repair shop · Jackson, TN · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%65+4.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#223 of 348 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 36%
4.7★★★★★605 Google reviews · 24 photos
88%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Northside Auto Service 4.7 out of 5 based on 605 reviews, with the owner responding to 41 percent of them. Many customers highlight fair pricing, quick turnaround times, and friendly communication for services like tire repairs and AC maintenance. However, some low-star reviews cite misdiagnoses, unexpected costs, and issues with unresolved repairs or billing transparency.
Google rating: 4.7 out of 5 from 605 reviews (88% five-star).
Reviews on this page: 605 Google reviews (357 with written comments, 2 with photos).
Owner responses: the business replied to 41% of reviews.
Most recent review: October 29, 2026.
Service: Auto Repair Shop serving Jackson, Tennessee.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Northside Auto ServiceAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Northside Auto Service: 80/100 on this factor. Category median: 89.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Northside Auto Service: 79/100 on this factor. Category median: 86.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Northside Auto Service: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Northside Auto Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Northside Auto Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Northside Auto Service: 65/100 on this factor. Category median: 60.B
65
Bar = this company · dark tick = category median.
Star ratings
605 Google reviews we collected
4.7of 5
5 stars53488%
4 stars305%
3 stars152%
2 stars81%
1 star183%
Praise vs complaints
Phrases our text analysis found in 357 written reviews
96%praise
Praise47096%
Complaints204%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price7032%
Reasonable14064%
Overpriced21%
Not sure63%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results10622%
Speed & response10121%
Staff & attitude9219%
Price & value9018%
Honesty & trust459%
Would recommend367%
Communication204%
What customers talk about
We read 357 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are the best shop I have ever dealt with - very thorough clean explained everything great service fair cost extremely knowledgeable and professional.”
“I had the worst experience at Northside auto I ever had in my life.”
“Very efficient at diagnosing and fixing the problem with my van”
“The guys at the counter were helpful and courteous.”
“Excellent customer service, fair pricing, and great communication from start to finish.”
“U tell what U want, they do what they want where not only do they overcharge U but they don't solve your problem only to try & make U come back.”
“Northside Auto Service was recommended by a trusted associate.”
“This auto shop is not upfront about their costs nor do they provide the car owner an itemized list of things that the mechanic recommends having done…”
“I would definitely recommend them to anyone needing reliable auto service.”
“I felt like they took advantage of me and this isn’t a business I would not recommend or will use them again because of this incident.”
“They took the time to explain everything clearly, completed the work in a timely manner, and made sure my vehicle was running perfectly before I left.”
People customers mention
Mark7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Northside Auto Service for 8 kinds of job. Pick one to see what they paid and said.
CCaroline2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★
DO NOT GO HERE.If I could give 0 stars, I would they charge me OVER a $1000 for a solenoid replacement, and all they did was change my transmission fluid. Didnt tell me thats all they were doing but told me that my car was good to go. And then on the paper they gave me their next solution was a new transmission,…
Transmission
SSharon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Repairs made as promised. Easy drop off and pick up. Everyone is friendly. I don't shop price. I've been bringing my car here about 20 years. I compared prices from time to time and finally decided I don't need to. The prices were always fair. Appreciate them taking care of my car.
JJeffreyLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
needed to be changed. I also asked them to replace a headlight. Northside Auto Service was recommended by a trusted associate. They performed the work well and in about 2-1/2 hours while I waited in the lobby. The guys at the counter were helpful and courteous.
SSue8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tire plugged. They were awesome. They got me right in cause I had to leave work. Approximately 30 min later on the road. Cost was unbelievable low! My service place for sure.
Great priceTires
CCrystalLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
My car went to them for a starter issue I work with I believe David….i was suppose to come get my car today 8/13….but I got the worse news of my life that I gotta go unplug my mom…I called David and asked him could I come get my car on the 26th when I get back in….david told me yes sure just keep in contact with him…
JJeremy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
I had the worst experience at Northside auto I ever had in my life. I took my truck on Thursday morning to get my AC looked at. I’m just now getting my truck back. The Following Tuesday in the shop, Man was so rude. I asked speak to the owner and he never came out to talk to me. I spent over $1600 on my AC and it…
DO NOT GO HERE.If I could give 0 stars, I would they charge me OVER a $1000 for a solenoid replacement, and all they did was change my transmission fluid. Didnt tell me thats all they were doing but told me that my car was good to go. And then on the paper they gave me their next solution was a new transmission, instead of fixing the problem my car was running a code for that they also put on the paper.
Services: Transmission
S
Sharon Moore2 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Repairs made as promised. Easy drop off and pick up. Everyone is friendly. I don't shop price. I've been bringing my car here about 20 years. I compared prices from time to time and finally decided I don't need to. The prices were always fair. Appreciate them taking care of my car.
J
Jeffrey BakerLocal Guide · 19 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
needed to be changed. I also asked them to replace a headlight. Northside Auto Service was recommended by a trusted associate. They performed the work well and in about 2-1/2 hours while I waited in the lobby. The guys at the counter were helpful and courteous.
Price assessment: Overpriced
Services: General repairs & maintenance, Brakes, Oil change
S
Sue James8 reviewsiTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
Tire plugged. They were awesome. They got me right in cause I had to leave work. Approximately 30 min later on the road. Cost was unbelievable low! My service place for sure.
Price assessment: Great price
Services: Tires
C
Crystal WilliamsLocal Guide · 10 reviewsiTotal number of Google reviews Crystal has written across all businesses on Google Maps, not just this one.
My car went to them for a starter issue I work with I believe David….i was suppose to come get my car today 8/13….but I got the worse news of my life that I gotta go unplug my mom…I called David and asked him could I come get my car on the 26th when I get back in….david told me yes sure just keep in contact with him and if I make payments it can sit longer…because we all know this laying someone to rest process can take time….the weight that came off my shoulders by not having to worry about my car back home…this my first time at this shop but it won’t be my last DAVID I just wanted to say thank you from Crystal Cobb you didn’t have to but you did and I’ll never forget that UPDATE:: 8/26/26 I went to pick up my car today and she’s riding amazing idk how but my car went in with the AC not working and it’s working now my car not making no noises like I’m very happy and will going back
J
Jeremy Mcphearson2 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
I had the worst experience at Northside auto I ever had in my life. I took my truck on Thursday morning to get my AC looked at. I’m just now getting my truck back. The Following Tuesday in the shop, Man was so rude. I asked speak to the owner and he never came out to talk to me. I spent over $1600 on my AC and it still is not working right it is the same how people take your money and don’t give you give you good service. I have dealt with them a lot of years and yes they are expensive but they normally do good work I would not ever in my life. Recommend anyone to this shop again I’m not on here to bash and talk bad
I’m just expressing my emotions the feelings because I did not get good Servicefor all the money I spent at this facility. Please do not take your vehicle to Northside auto. They are just out for the money.!!!!
P
Page Mom4 reviewsiTotal number of Google reviews Page has written across all businesses on Google Maps, not just this one.
I’ve been doing business with Northside auto for several years. They are professional, courteous, and honest. No matter what the problem I have complete confidence that they can take care of it.
Price assessment: Great price
S
Susan MaloneLocal Guide · 19 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
They are the best shop I have ever dealt with - very thorough clean explained everything great service fair cost extremely knowledgeable and professional. Would recommend to anyone !!
Price assessment: Reasonable price
Services: Transmission, Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Brake service & repair, Battery, Oil change
