Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts

Experts Reviews · Company report
Northside Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%65+4.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Northside Auto Service

Jackson, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #223Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.7★ from 605 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Northside Auto Service is better than 80% of auto repair shops.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Northside Auto Service is better than 79% of auto repair shops.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Northside Auto Service is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Northside Auto Service is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Northside Auto Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Northside Auto Service is better than 65% of auto repair shops.B
65

Reviews for your job

Customers hired Northside Auto Service for 8 kinds of job.

Northside Auto Service for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#87 / 160
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Battery”

Ryan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They are the best shop I have ever dealt with - very thorough clean explained everything great service fair cost extremely knowledgeable and professional. Would recommend to anyone !!

Reasonable priceTransmissionAir & cabin filter replacementGeneral repairs & maintenance
Bettye1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Battery died and I had to replace it

Not sureBattery
JLocal Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Superlative service.

Auto engine diagnosticAuto maintenanceBattery
Connie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great experience with them as always! I called to tell them how happy I was with my car after they put shocks and struts on it!

Reasonable priceBatteryOil change
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Mark and his crew are always helpful and kind. They make sure the customer is hsppy and satisfied with the repairs.

BatteryOil changeService not listed
Gail6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Northside Auto always does a great job and reasonably priced. I’ve been doing business there for 25 years or more.

Reasonable priceBrakesBattery
Judith7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Service was timely. Kept me informed. Explained the situation.! In

Reasonable priceAuto maintenanceBatteryOil change
sandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

The crew is always nice and polite and that means a lot along with the good service they provide

Great priceBatteryOil changeService not listed
john5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

The best shop in Jackson!

Great priceAir & cabin filter replacementElectricalBrakes
Joshua2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Fast and quality service. The only downside is price! Northside is a pretty expensive auto body shop, but you pay for the speed and quality of the work.

Battery
Judy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job on car. I had taken to dealership by tow truck as car wouldn’t start. After two days the dealership said was ready to pick up and they didn’t find an problem. The next day the car wouldn’t start again. After multiple people tried to start I had to call for another tow truck. The problem was found after…

BatteryService not listed
Molly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Reasonable priceBatteryOil change
Sherri3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Reasonable priceTransmissionSteering & suspension repairAuto engine diagnostic
Tonya year ago★★★★

Rating only, no written review.

Reasonable priceBattery

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 64%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Oil change110—
Brakes31—
Auto maintenance24—
Auto engine diagnostic18—
Battery14—
Transmission12—
Air & cabin filter replacement11—
Steering & suspension repair11—

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