Analyzing 7,618,3427.6M ReviewsFor 21,46521.5K Experts

Experts Reviews · Company report
Northside Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%65+4.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Northside Auto Service

Jackson, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #223Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.7★ from 605 Google reviews

📞 Call (731) 664-6933Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Northside Auto Service is better than 80% of auto repair shops.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Northside Auto Service is better than 79% of auto repair shops.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Northside Auto Service is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Northside Auto Service is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Northside Auto Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Northside Auto Service is better than 65% of auto repair shops.B
65

Reviews for your job

Customers hired Northside Auto Service for 8 kinds of job.

Northside Auto Service for electrical

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#49 / 155
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Electrical”

Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Quickly able to find problem with ignition system

Reasonable priceElectrical
Debra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Very pleased with the work. I don’t have any worries driving anywhere coz I know it was done right coz yall are THE BEST!!!!!!!!!!

Reasonable priceElectricalAuto engine diagnostic
Sonja3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very professional. Communication was on point with Lynn. Very helpful with getting my car towed. Kept me updated as parts arrived. They fixed my turn signal for me last minute and i really appreciated that. Will gladly return for future maintenence. The prices quoted is what I was charged. No surprises! Great job…

Reasonable priceElectricalOil change
Adam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Mark and the staff always treat ya good.

Great priceElectrical
john5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

The best shop in Jackson!

Great priceAir & cabin filter replacementElectricalBrakes
JonasLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Northside Auto got me in immediately and had my issue corrected within hours. They have a very tight operation it appears and I’m very happy with their services. I will be taking my vehicles there more often.

Great priceElectrical
Kevin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ecstatic about the service! The price was very fair and you completed the job in less than a day. I'll be back as a returning customer!

Great priceElectrical
JoseLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I honestly don't even know where to begin..... this place is amazing! It's definitely the type of business that you want to exist! I was left stranded on the road heading to VA from TX. I had a fuel problem, and they fixed me up, and got me back on the road after a few hours. I'm writing this from my driveway in…

ElectricalAuto engine diagnosticElectrical repair
ChrisEdited 11 months ago★★★★★

Rating only, no written review.

Reasonable priceElectricalService not listed
Harley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceElectrical

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 64%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Oil change110—
Brakes31—
Auto maintenance24—
Auto engine diagnostic18—
Battery14—
Transmission12—
Air & cabin filter replacement11—
Steering & suspension repair11—

Compare with

Buddy’s Auto logoBuddy’s AutoExperts Score 99Jackson · 5.00★AAA Auto Glass Jackson logoAAA Auto Glass JacksonExperts Score 99Jackson · 5.00★Collision Specialists logoCollision SpecialistsExperts Score 91Jackson · 4.86★