Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
NorthStar Plumbing & Drain Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%25+1.8Craft & service penalty94−0.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

NorthStar Plumbing & Drain Cleaning

Fargo, ND · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 9 sewer services · 4.9★ from 353 Google reviews

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Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NorthStar Plumbing & Drain Cleaning is better than 87% of sewer services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NorthStar Plumbing & Drain Cleaning is better than 81% of sewer services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.NorthStar Plumbing & Drain Cleaning is better than 94% of sewer services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NorthStar Plumbing & Drain Cleaning is better than 100% of sewer services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NorthStar Plumbing & Drain Cleaning is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NorthStar Plumbing & Drain Cleaning is better than 25% of sewer services.D
25

Reviews for your job

Customers hired NorthStar Plumbing & Drain Cleaning for 8 kinds of job.

NorthStar Plumbing & Drain Cleaning for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$417
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Plumbing leak repair”

Kathy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent, immediate service. Friendly and trustworthy. I highly recommend.

Paid $300–400Great pricePlumbing pipe repairOutdoor plumbing system repairPlumbing leak repair
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I have used Northstar Plumbing for my own personal home as well as for my rental properties. They are prompt, efficient, and worth the price they charge. I highly recommend Northstar Plumbing!

Paid $1,000+Reasonable priceToilet repairWater heater installationGarbage disposal installation
Lee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Really great experience, they got out to my house fast and did a great job!

Paid $400–500Reasonable pricePlumbing leak repair
TaylorLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brandon and Billy saved our lives. Our water service line leaked we had a different plumber set to do the job. They quit on us without warning after our water had already been shut off. We panic called plumbers to help us out and Northstar took the job. They got our water back in super fast and updated our meter and…

Faucet installationPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job, Great plumbers, Great personalities! Did a excellent job at my house.

Toilet installationPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
Kris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Reliable, Quality and easy to work with. Northstar plumbing offers a great service!

Plumbing leak repair
Barb9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Jeremiah was excellent! He installed a new water line for my fridge, Repaired outside water faucet, and fixed our leaky bathtub faucet. I would highly recommend Northstar Plumbing.

Faucet installationPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
Monika11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

NorthStar Plumbing worked with us on plumbing issues and a water heater replacement. They were knowledgeable, efficient, and worked within our home warranty system. They stayed in touch when we had questions and provided service at great value. Would definitely recommend. I plan to use them in the future for any needs as we work on renovating our house.

Plumbing leak detectionWater heater installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

NorthStar is my go-to plumbing repair company. They are dependable and knowledgeable.

Plumbing leak repairToilet repairSewer cleaning+ Responsiveness+ Punctuality+ Professionalism
Brett7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great, professional service. I have used Northstar several times and the work is always done to perfection. Highly recommended!

Toilet installationPlumbing leak repair+ Professionalism
GregLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Plumbing leak repairFaucet repairSewer cleaning
Steven3 years ago★★★★★

Rating only, no written review.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
AaronLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak repair+ Responsiveness+ Quality+ Professionalism

Price

$499+30% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 61%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning22$227–$506
Plumbing pipe repair21$173–$444
Toilet repair18$166–$496
Water heater installation18$1.2k–$2.1k
Faucet installation18$205–$359
Sump pump installation15—
Plumbing leak detection14$124–$268
Plumbing leak repair13$148–$417

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