Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
NorthStar Plumbing & Drain Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%25+1.8Craft & service penalty94−0.6Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

NorthStar Plumbing & Drain Cleaning

Fargo, ND · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 9 sewer services · 4.9★ from 353 Google reviews

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Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NorthStar Plumbing & Drain Cleaning is better than 87% of sewer services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NorthStar Plumbing & Drain Cleaning is better than 81% of sewer services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.NorthStar Plumbing & Drain Cleaning is better than 94% of sewer services.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NorthStar Plumbing & Drain Cleaning is better than 100% of sewer services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NorthStar Plumbing & Drain Cleaning is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NorthStar Plumbing & Drain Cleaning is better than 25% of sewer services.D
25

Reviews for your job

Customers hired NorthStar Plumbing & Drain Cleaning for 8 kinds of job.

NorthStar Plumbing & Drain Cleaning for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$166–$496
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Toilet repair”

Michelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They fixed our toilet and we had a great experience. We also reached out to them for advice and they were more than happy to help. This company is honest, trustworthy and reliable.

Great priceToilet repairPlumbing pipe repair
BriceLocal Guide · 218 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

We have had multiple Great Experiences with North Star Plumbing on putting a new valve and piping in our bathroom.. Also drain cleaning on bathroom sink that Billy did.. This is my go to place for all our plumbing needs.. Fast and Efficient Service... Reasonably priced.. Have had multiple pleasant experiences…

Paid $1–100Reasonable priceToilet repairDrain cleaningPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I have used Northstar Plumbing for my own personal home as well as for my rental properties. They are prompt, efficient, and worth the price they charge. I highly recommend Northstar Plumbing!

Paid $1,000+Reasonable priceToilet repairWater heater installationGarbage disposal installation
Emily4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great customer service, cleaned up well after job, and quick response to call. Thank you, Jeremiah!

Reasonable priceToilet repair
TeresaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I called them regarding some last minute plumbing and they called me back right away!! Great Service!

Toilet repair
Karen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent

Toilet repair+ Responsiveness+ Punctuality+ Quality
HeidiLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

wonderful experience

Toilet repairSump pump installationSump pump repair+ Responsiveness+ Punctuality+ Quality
DouglasLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I strongly recommend Billy at NorthStar plumbing. Any plumber can do a job, but Billy communicates much better than others I've dealt with in the past and he's always on time. With our busy family schedule, Billy has made it easy for us to get the things we need done. We will continue calling him.

Plumbing leak detectionToilet installationFaucet repair+ Responsiveness+ Punctuality+ Quality
MichelleLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The guys at Northstar plumbing are always great to work with. They are quick to respond and very professional. Have called them for emergency sump pump issues and water heater issues in the past. They have become my go-to company.

Faucet installationGarbage disposal installationToilet repair+ Responsiveness+ Punctuality+ Quality
Molly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We've used Northstar for a shower and toilet installation, and various plumbing issues. They are always responsive, professional and do a quality job!

Shower installationToilet installationToilet repair+ Responsiveness+ Quality+ Professionalism
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

NorthStar is my go-to plumbing repair company. They are dependable and knowledgeable.

Plumbing leak repairToilet repairSewer cleaning+ Responsiveness+ Punctuality+ Professionalism
Steve2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Polite, knowledgeable and professional.

Faucet installationToilet repairDrain cleaning+ Punctuality+ Professionalism+ Value
Mike8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The team at Northstar is top notch! They have done several projects for me and they have always been on time, professional, and deliver a high quality service.

Faucet installationShower installationToilet installation+ Responsiveness+ Punctuality+ Quality
EricLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

NorthStar was on time, very professional with their quoting process, quick to complete the job and cleaned up after themselves! Highly recommend their services when need need help with plumbing! Thank you NorthStar!!

Plumbing leak detectionFaucet installationShower installation+ Responsiveness+ Punctuality+ Quality
JordanLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

A bunch of hot-headed college dropouts that don't want to work. You call them with a problem and they just give you attitude and hang up.

Toilet repair
Kristian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
NikiLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Toilet repair+ Responsiveness+ Quality+ Professionalism
A7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Toilet repair+ Responsiveness+ Punctuality+ Quality

Price

$499+30% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 61%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning22$227–$506
Plumbing pipe repair21$173–$444
Toilet repair18$166–$496
Water heater installation18$1.2k–$2.1k
Faucet installation18$205–$359
Sump pump installation15—
Plumbing leak detection14$124–$268
Plumbing leak repair13$148–$417

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