Landscaper · University Place, WA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 22 retaining wall contractorsiPosition by Experts Score among all companies we track in this category. · better than 43%
4.9★★★★★100 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
NORTHWEST LAWN CARE AND LANDSCAPING LLC at a glance
Google reviewers rate Northwest Lawn Care and Landscaping LLC 4.9 out of 5 based on 100 reviews, with the owner responding to 99% of feedback. Customers frequently cite punctuality, responsive communication, and fair pricing for services such as shrub removal, mowing, and yard cleanups. While many describe the work as efficient and thorough, one low-star review notes a pattern of missed appointments and lack of communication regarding scheduled mowing visits.
Google rating: 4.9 out of 5 from 100 reviews (97% five-star).
Reviews on this page: 100 Google reviews (92 with written comments, 14 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: July 11, 2026.
Service: Retaining Wall Contractor serving University Place, Washington.
Data from Google, last updated October 27, 2026.
Score profile vs other retaining wall contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyRetaining Wall Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NORTHWEST LAWN CARE AND LANDSCAPING LLC: 91/100 on this factor. Category median: 96.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NORTHWEST LAWN CARE AND LANDSCAPING LLC: 88/100 on this factor. Category median: 94.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.NORTHWEST LAWN CARE AND LANDSCAPING LLC: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NORTHWEST LAWN CARE AND LANDSCAPING LLC: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NORTHWEST LAWN CARE AND LANDSCAPING LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NORTHWEST LAWN CARE AND LANDSCAPING LLC: 100/100 on this factor. Category median: 87.A
100
Bar = this company · dark tick = category median.
Star ratings
100 Google reviews we collected
4.9of 5
5 stars9797%
4 stars00%
3 stars11%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 92 written reviews
98%praise
Praise19298%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1454%
Reasonable1142%
Overpriced00%
Not sure14%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3920%
Price & value3819%
Would recommend3317%
Speed & response3216%
Staff & attitude2312%
Communication1910%
Honesty & trust116%
What customers talk about
We read 92 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Put down all new soil and did a great job from start to finish.”
“Mike was very easy to communicate with, showed up on time, was reasonably priced, and did a great job with a fairly large spring clean up project!”
“Highly recommended and will continue to utilize their services.”
“Plus, his services are affordable, and I can't recommend him enough to anyone in the Tacoma, Puyallup, or Gig Harbor area.”
“Price was right, work (trimming a row of 10’ tall arborvitae) was done well and in a timely fashion.”
“We have only just begun our maintenance process but all in all I’m am pleased with the quality and professional way Mike and his crew performed.”
“Mike was very responsive, easy to work with, and understood exactly what I was envisioning with my out-of-control hedge.”
“…itary who is now 93 years old Northwest lawns came out and gave us an honest bid for very overgrown vegetation I was impressed the low price when the…”
People customers mention
Mike33 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired NORTHWEST LAWN CARE AND LANDSCAPING LLC for 4 kinds of job. Pick one to see what they paid and said.
PatLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Had bought a home that had been neglected for a few years. We had Mike remove and replace all the shrubs and a tree. Put down all new soil and did a great job from start to finish. Price was fair. Would highly recommend.
Reasonable priceLandscaping maintenance
Karen8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I was impressed by the landscaping service. We have only just begun our maintenance process but all in all I’m am pleased with the quality and professional way Mike and his crew performed. I indicated that I wasn’t certain about pricing because I haven’t really tried any other landscaping business before.
Not sureLawn careLandscaping maintenance
Lynn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Price was right, work (trimming a row of 10’ tall arborvitae) was done well and in a timely fashion.
Reyna4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We had some massive sticker bushes that needed cut down, Mike and his crew got it done quickly and efficiently. Mike was friendly, replied quickly, and has great prices. We now are moving forward with continued services, for further lawn care. I would recommend Northwest Lawncare.
Great priceLawn careService not listed
Micheal2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Mike and his team did an amazing job. Exactly what I asked for, completely opened my backyard and had it looking absolutely fantastic. Highly recommended and will continue to utilize their services.
Shari6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Mike and team have done a great job getting my lawn back in shape! They come when they say they will and always leave it tidy. Great service!
Had bought a home that had been neglected for a few years. We had Mike remove and replace all the shrubs and a tree. Put down all new soil and did a great job from start to finish. Price was fair. Would highly recommend.
Price assessment: Reasonable price
Services: Landscaping maintenance
Karen Jay8 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
I was impressed by the landscaping service. We have only just begun our maintenance process but all in all I’m am pleased with the quality and professional way Mike and his crew performed. I indicated that I wasn’t certain about pricing because I haven’t really tried any other landscaping business before.
Price assessment: Not sure
Services: Lawn care, Landscaping maintenance
Response from the owner · 4 months ago
Karen, thanks for the nice review and feedback - happy to help and looking forward to the maintenance portion 😎
Lynn Romaine5 reviewsiTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
We had some massive sticker bushes that needed cut down, Mike and his crew got it done quickly and efficiently. Mike was friendly, replied quickly, and has great prices. We now are moving forward with continued services, for further lawn care. I would recommend Northwest Lawncare.
Price assessment: Great price
Services: Lawn care, Service not listed
Response from the owner · 4 months ago
Glad we were able to knock that hazard out for you guys. Thanks for the positive feedback!
shannon Reid5 reviewsiTotal number of Google reviews shannon has written across all businesses on Google Maps, not just this one.
Mike and his team did an amazing job. Exactly what I asked for, completely opened my backyard and had it looking absolutely fantastic. Highly recommended and will continue to utilize their services.
Response from the owner · 5 months ago
Happy to hear the positive feedback, Mike!
Shari Peterson6 reviewsiTotal number of Google reviews Shari has written across all businesses on Google Maps, not just this one.
“Super happy with the service! My yard was overgrown and they made it look brand new. Fast, affordable, and very respectful. Will definitely book again.”
Price assessment: Great price
Services: Lawn care
Response from the owner · 6 months ago
Thanks Whitney! It was great working with you 🙂
Denise BeaudoinLocal Guide · 49 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
I would definitely recommend NW lawn care! Mike was very easy to communicate with, showed up on time, was reasonably priced, and did a great job with a fairly large spring clean up project! I wish I took before and after photos because it doesn’t even look like the same backyard. I would happily have Mike and his team return for work in the future.
Services: Lawn care, Landscaping maintenance
Response from the owner · 7 months ago
It was nice working with you Ashley, and thanks for getting the word out 👍