Mental health clinic · Austin, TX · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%70+44.5Reliability 28%55+15.5Replies to reviews 8%8+0.7Experts Score= 61Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 25 mental health clinicsiPosition by Experts Score among all companies we track in this category. · better than 38%
4.6★★★★★364 Google reviews · 11 photos
87%five-star reviews
4.82★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers frequently praise the clinic for punctual appointments, responsive communication, and staff who listen attentively during medication management and ADHD screenings. Many patients report long-term relationships with providers who offer clear explanations and a comfortable environment. However, some low-star reviews criticize the pricing structure, noting that consultation fees often cover limited face-to-face time with nurse practitioners rather than psychiatrists, and that billing practices sometimes conflict with insurance coverage or involve unexpected charges for lab tests and telehealth visits.
Google rating: 4.6 out of 5 from 364 reviews (87% five-star).
Reviews on this page: 364 Google reviews (233 with written comments, 1 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 20, 2026.
Service: Mental Health Clinic serving Austin, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other mental health clinics
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Northwest PsychiatryMental Health Clinics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Northwest Psychiatry: 70/100 on this factor. Category median: 71.B
70
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Northwest Psychiatry: 55/100 on this factor. Category median: 55.C
55
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Northwest Psychiatry: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Northwest Psychiatry: 8/100 on this factor. Category median: 92.F
8
Bar = this company · dark tick = category median.
Star ratings
364 Google reviews we collected
4.6of 5
5 stars31887%
4 stars82%
3 stars21%
2 stars31%
1 star339%
Praise vs complaints
Phrases our text analysis found in 233 written reviews
87%praise
Praise27287%
Complaints3913%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13744%
Would recommend5819%
Speed & response4013%
Quality & results279%
Communication248%
Price & value134%
Honesty & trust124%
What customers talk about
We read 233 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff were super friendly and I was able to get my diagnosis and a treatment plan on the same day!”
“Paid $300 and Dr Lowry didn't listen, showed no compassion and was uncaring.”
“I’m very happy with my first visit and would definitely recommend them.”
“…) to bring you back into the office to tell you she cannot help but will recommend other services and will write it on a blue sticky note for you.…”
“The staff is cordial and efficient, and my doctor is caring and knowledgeable.”
“I had a great experience during my first visit with the psychiatrist.”
“I added an extra star because Wendy isn't terrible, she at least does the bare minimum.”
“I felt truly listened to and understood, which made me feel very comfortable throughout the appointment.”
“Walia is wonderful about listening and allowing you to participate in your treatment, if input is reasonable.”
“After being overcharged twice, I reached out to find out why the standard price I had been charged since day one was now increasing without notice.”
“They took the time to explain everything clearly and made me feel like they genuinely cared about how I was feeling.”
“Please do not trust this medical psychiatric clinic.”
People customers mention
Walia61 reviews
Lowry21 reviews
Wendy15 reviews
Hill8 reviews
Cassandra4 reviews
Arvinder3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJean11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
This practice does no therapeutic analysis of psychiatric conditions. They ONLY prescribe drugs based on In take information from PA who had <year in this field. Then Dr told me there are no psychiatrists in Austin who do bothsides-analysis and prescriptions. This was a lie. Just by google I found a number of…
KKevin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Very pleased with my experience at Northwest Psychiatry! I reached out for ADHD screening and was able to get an appointment within a few days. The staff were super friendly and I was able to get my diagnosis and a treatment plan on the same day! I really appreciate how quickly and smoothly the process went. Very happy!
SSusan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
The staff is cordial and efficient, and my doctor is caring and knowledgeable. She's also prompt!
MMichele6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Dr. Walia is amazing! I have been a patient for almost 20 years. He is professional and very knowledgeable. I appreciate that he gets right to the point with mental health disorders and doesn’t BS you. Sometimes it’s hard to hear the truth, but once you accept and take his advice your life will change for the better.
JJamesLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Dr. Walia practices in a small friendly office, is an outstanding psychiatrist and employs well supervised nurse practitioners.
EEinar1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I had a great experience during my first visit with the psychiatrist. Everyone was very attentive, kind, and professional. I felt truly listened to and understood, which made me feel very comfortable throughout the appointment. They took the time to explain everything clearly and made me feel like they genuinely…
This practice does no therapeutic analysis of psychiatric conditions. They ONLY prescribe drugs based on In take information from PA who had <year in this field. Then Dr told me there are no psychiatrists in Austin who do bothsides-analysis and prescriptions. This was a lie. Just by google I found a number of other doctors. Please weigh your options before considering this practice. Unless all you want is drugs.
K
Kevin Hitchcock (priestsandparamedics)7 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Very pleased with my experience at Northwest Psychiatry! I reached out for ADHD screening and was able to get an appointment within a few days. The staff were super friendly and I was able to get my diagnosis and a treatment plan on the same day! I really appreciate how quickly and smoothly the process went. Very happy!
S
Susan Pinsonneault5 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Dr. Walia is amazing! I have been a patient for almost 20 years. He is professional and very knowledgeable. I appreciate that he gets right to the point with mental health disorders and doesn’t BS you. Sometimes it’s hard to hear the truth, but once you accept and take his advice your life will change for the better.
T
Thalia Khambay12 reviewsiTotal number of Google reviews Thalia has written across all businesses on Google Maps, not just this one.
