HOUSE CLEANING SERVICES · MEMPHIS, TN
Not Just Dust logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%21+7.4Reliability 15%19+2.9Craft & service 20%58+11.6Value 10%81+8.1Momentum 8%17+1.4Track record 7%51+3.6Accountability 5%99+5Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.40SCORE

Not Just Dust

Better than 30% of house cleaning services · #35 of 50

4.9★224 Google reviewsGoogle star rating as shown on Google Maps.
4.74★last 12 monthsAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Not Just Dust for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$283–$453
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 33
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “Deep clean”

Camilla4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

She did a fantastic job and was so incredibly sweet. And whenever the operator on the phone was was so sweet as well.

Paid $200–250Reasonable priceDeep clean
Swati5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wonderful service! Very friendly and will definitely use again.

Deep clean
Angela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They are always on time, and do a good job. If they missed something they are eager to correct it! They got a horrible shower clean! It’s just a relief after working all day to come home to a clean space!

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Amy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Oh my goodness! I can’t say enough about how happy I am after my first deep clean by Laura. She got to work as soon as she walked through the door and didn’t stop until my house was sparkling clean! Even a few days later, I keep finding little surprises - my towels folded like they do in fancy hotels, toilet paper…

Customer photo from Amy's review
Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
JasmineLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

NJD does a great job. They are thorough and communication between the company and client is excellent!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
R1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

They are professional, dependable, and do quality work.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Anna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I had an excellent experience with this cleaning company. They delivered outstanding service, leaving my house spotless. Yeny, in particular, did a fantastic job and addressed all my concerns. Her hard work and dedication truly transformed my home, making it look great. I highly recommend their services!

Deep clean+ Responsiveness+ Quality+ Professionalism
Kasey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The wonderful women at Not Just Dust cleaning have been cleaning my house for several years now, and do an absolutely wonderful job every time! I highly recommend them.

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Janet4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The ladies at Not Just Dust Cleaning have gone above and beyond for me by helping to get homes ready for photos, to move-in and move-out cleanings. They really do it all and would recommend them as regular routine maintenance for your own living space. Camilla and Janaina really delivered great customer service and…

Deep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Dawn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been so pleased with this cleaning service! Luana is excellent and so detailed oriented! I’m very picky when it comes to cleaning my house, and I couldn’t be more impressed and pleased with the job she has done. She even wears black gloves and checks over her work! I plan on sticking with them for a long time.

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Nicholas12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great first clean!! Very professional and responsive.

Deep clean
Valerie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We've had a deep cleaning and several bi-weekly cleanings, and each time the ladies have been professional and thorough. They do a fantastic job every time. Highly recommend this cleaning service.

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Professionalism
Doug1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had an initial deep clean done in our entire home. We had two ladies here for 8 hours and when they left our home looked the best it has for years. Our appliances looked like they did when they were installed. Our bathrooms were sparkling clean. All of our light fixtures and windows were dust free. We highly recommend this cleaning service.

Deep clean+ Punctuality+ Quality+ Professionalism
Christine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We used Not Just Dust for a general cleaning after our cleaning habits had been neglected for some time with only two children completing chores for upkeep. It was so lovely to come home after work to a spotless house! They hit EVERY area that my kids consistently miss. On top of that, we thought our blinds and…

Deep clean+ Responsiveness+ Punctuality+ Quality
Puppy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Not Just Dust , really did a great job removing all the dirt produced by high traffic at the store. They removed the old wax that was on the floor, clean it and put a new wax. It looks 👀 fantastic. Thank You Not Just Dust for providing exactly what you offer . I am thankful for trying your services and looking…

Deep cleanOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality
rebecca8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service and attitude! Would recommend.

Customer photo from rebecca's review
Deep cleanStandard cleaning+ Punctuality+ Quality+ Professionalism
Kathryn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Today we had a deep cleaning done by Michelle! She did a fantastic job! I would highly recommend them to anyone and will be using them again!

Deep clean+ Responsiveness+ Punctuality+ Quality
Ken1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Girls were awesome and will definitely use again in the future.

Deep clean+ Responsiveness+ Punctuality+ Quality
Kristen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

With 3 kids, 3 adults, 2 cats, and a giant dog, it is no small task to clean our home, but Michelle did a fantastic job. The house looked and smelled wonderful when we came home!

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Erica9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Staff is always kind/accommodating and does a wonderful job.

Customer photo from Erica's review
Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I high high standards of what I consider clean and this company definitely meet those needs. They communicated before, during and after and they showed up on time.

Deep clean+ Responsiveness+ Punctuality+ Quality
Buddy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quarterly cleaning—they always do a great job

Deep clean
Tracy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I absolutely LOVE using Not Just Dust cleaning services! The quality of cleaning is second to none. The owner, Camila, is wonderful, and her employees are as well. I highly recommend this company if you need a professional cleaners who do an amazing job!

Deep clean+ Responsiveness+ Punctuality+ Quality
Brenna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very detail-oriented cleaning. Extremely professional and quick to respond. Quotes give a detailed description of what the cleaning will include and there is opportunity to make personalized requests. Just be sure to budget enough money to make your family stay in a hotel for a week so that you can enjoy the clean…

Deep clean+ Responsiveness+ Punctuality+ Quality
LauraLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I am so pleased with the professionalism, attention to detail, and overall service. They work with me on my scheduling, they make it easy to pay, and what feels better than coming home to a spotless house! Thankful to have found reliable and caring house cleaning professionals. I would recommend!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $150–200Great priceDeep clean
Thomas3 years ago★★★★★

Rating only, no written review.

Deep clean+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Not, grey = house cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.79★ (19 reviews)2024-Q2: 4.76★ (17 reviews)2024-Q3: 5.00★ (11 reviews)2024-Q4: 4.56★ (18 reviews)2025-Q1: 5.00★ (10 reviews)2025-Q2: 5.00★ (13 reviews)2025-Q3: 5.00★ (15 reviews)2025-Q4: 4.93★ (14 reviews)2026-Q1: 4.56★ (9 reviews)2026-Q2: 4.60★ (10 reviews)2026-Q3: 5.00★ (6 reviews)2026-Q4: 5.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$200-28% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 30%Reasonable 60%Overpriced 0%Not sure 10%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%21+7.4Reliability 15%19+2.9Craft & service 20%58+11.6Value 10%81+8.1Momentum 8%17+1.4Track record 7%51+3.6Accountability 5%99+5Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
21
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
19
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
58
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
81
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
17
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
51
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
99

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+51 / −0
Professionalism
+56 / −0
Responsiveness
+43 / −0
Punctuality
+46 / −0
Value
+36 / −0

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