HOUSE CLEANING SERVICES · MEMPHIS, TN
Not Just Dust logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%21+7.4Reliability 15%19+2.9Craft & service 20%58+11.6Value 10%81+8.1Momentum 8%17+1.4Track record 7%51+3.6Accountability 5%99+5Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.40SCORE

Not Just Dust

Better than 30% of house cleaning services · #35 of 50

4.9★224 Google reviewsGoogle star rating as shown on Google Maps.
4.74★last 12 monthsAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Not Just Dust for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$259
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 28

All 10 Google reviews tagged “General housekeeping”

★★★★★ Jasmine · 2 years ago

NJD does a great job. They are thorough and communication between the company and client is excellent!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ R · 2 years ago

They are professional, dependable, and do quality work.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Tiffany · 2 years ago

Laura did amazing!!! She was on time, helpful, and did a great job!

General housekeeping+ Punctuality+ Quality+ Professionalism
★★★★★ Patrick · 3 years ago

Our house used to be clean and then we had added two infants to our home. I’m overwhelmed and I can’t do it all. I’m so grateful to have a wonderful helper like Laura. She’s thorough and kind. Always does a wonderful job. Can’t wait to see her every two weeks.

General housekeepingStandard cleaning+ Quality+ Professionalism+ Value
★★★★★ Dawn · 3 years ago

I have been so pleased with this cleaning service! Luana is excellent and so detailed oriented! I’m very picky when it comes to cleaning my house, and I couldn’t be more impressed and pleased with the job she has done. She even wears black gloves and checks over her work! I plan on sticking with them for a long…

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
★★★★★ Ananda · Edited 3 years ago

Great professional and attentive to details. We love having Suleyka every week getting out house sparkly clean. Thank you!

General housekeeping+ Responsiveness+ Punctuality+ Quality
★★★★★ Heather · 3 years ago

This was my first house cleaning experience. The company was very professional. Laura Guerrero was very thorough and cordial. She did an excellent job.

General housekeepingStandard cleaning
★★★★★ Sarah · 4 years ago

They cleaned our house and there was not 1 spot of dust left! Will be scheduling in the future with them!

General housekeeping+ Responsiveness+ Punctuality+ Quality
★★★★★ Natalie · 4 years ago

I am BEYOND impressed with the cleaning that Not Just Dust Cleaning did on our home. I am 37 weeks pregnant and we have been struggling with some things health wise lately and then we had a personal matter happen last minute and we were going to have to cancel our cleaning which I was devastated about. I was looking…

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Laura · 4 years ago

I am so pleased with the professionalism, attention to detail, and overall service. They work with me on my scheduling, they make it easy to pay, and what feels better than coming home to a spotless house! Thankful to have found reliable and caring house cleaning professionals. I would recommend!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Not, grey = house cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.79★ (19 reviews)2024-Q2: 4.76★ (17 reviews)2024-Q3: 5.00★ (11 reviews)2024-Q4: 4.56★ (18 reviews)2025-Q1: 5.00★ (10 reviews)2025-Q2: 5.00★ (13 reviews)2025-Q3: 5.00★ (15 reviews)2025-Q4: 4.93★ (14 reviews)2026-Q1: 4.56★ (9 reviews)2026-Q2: 4.60★ (10 reviews)2026-Q3: 5.00★ (6 reviews)2026-Q4: 5.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$200-28% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 30%Reasonable 60%Overpriced 0%Not sure 10%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%21+7.4Reliability 15%19+2.9Craft & service 20%58+11.6Value 10%81+8.1Momentum 8%17+1.4Track record 7%51+3.6Accountability 5%99+5Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
21
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
19
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
58
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
81
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
17
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
51
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
99

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+51 / −0
Professionalism
+56 / −0
Responsiveness
+43 / −0
Punctuality
+46 / −0
Value
+36 / −0

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