HOUSE CLEANING SERVICES · MEMPHIS, TN
Not Just Dust logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%21+7.4Reliability 15%19+2.9Craft & service 20%58+11.6Value 10%81+8.1Momentum 8%17+1.4Track record 7%51+3.6Accountability 5%99+5Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.40SCORE

Not Just Dust

Better than 30% of house cleaning services · #35 of 50

4.9★224 Google reviewsGoogle star rating as shown on Google Maps.
4.74★last 12 monthsAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Not Just Dust for moving-related cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$347–$614

All 2 Google reviews tagged “Moving-related cleaning”

★★★★★ Janet · Edited 3 years ago

The ladies at Not Just Dust Cleaning have gone above and beyond for me by helping to get homes ready for photos, to move-in and move-out cleanings. They really do it all and would recommend them as regular routine maintenance for your own living space. Camilla and Janaina really delivered great customer service and…

Deep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Joseline · 3 years ago

Very happy with company and cleaner, they left my garage spotless after 14 years of sawdust and left it smelling wonderful, will for sure be using them on a regular basis! Also appreciatesd the appt reminders.

Moving-related cleaningStandard cleaning+ Responsiveness+ Quality+ Professionalism

vs category

Blue = Not, grey = house cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.79★ (19 reviews)2024-Q2: 4.76★ (17 reviews)2024-Q3: 5.00★ (11 reviews)2024-Q4: 4.56★ (18 reviews)2025-Q1: 5.00★ (10 reviews)2025-Q2: 5.00★ (13 reviews)2025-Q3: 5.00★ (15 reviews)2025-Q4: 4.93★ (14 reviews)2026-Q1: 4.56★ (9 reviews)2026-Q2: 4.60★ (10 reviews)2026-Q3: 5.00★ (6 reviews)2026-Q4: 5.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$200-28% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 30%Reasonable 60%Overpriced 0%Not sure 10%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%21+7.4Reliability 15%19+2.9Craft & service 20%58+11.6Value 10%81+8.1Momentum 8%17+1.4Track record 7%51+3.6Accountability 5%99+5Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
21
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
19
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
58
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
81
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
17
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
51
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
99

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+51 / −0
Professionalism
+56 / −0
Responsiveness
+43 / −0
Punctuality
+46 / −0
Value
+36 / −0

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