HOUSE CLEANING SERVICES · MEMPHIS, TN
Not Just Dust logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%21+7.4Reliability 15%19+2.9Craft & service 20%58+11.6Value 10%81+8.1Momentum 8%17+1.4Track record 7%51+3.6Accountability 5%99+5Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.40SCORE

Not Just Dust

Better than 30% of house cleaning services · #35 of 50

4.9★224 Google reviewsGoogle star rating as shown on Google Maps.
4.74★last 12 monthsAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Not Just Dust for standard cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.39
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$259
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 35
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 39 Google reviews tagged “Standard cleaning” · showing 20

★★★★★ Bill · 5 months ago

They cleaned our house through the Cleaning for a Reason program for cancer patients. Kayla did a fantastic job and was respectful and considerate of my husband, who suffers with psoriatic arthritis among many other illnesses and of me, suffering from terrible side effects from ABVD is chemotherapy. Kayla told me…

Paid $150–200Reasonable priceStandard cleaning
★★★★★ Tami · 9 months ago

Marisol was amazing! Our home is basically kept “everyday clean and neat” but Marisol put a sparkle on everything she touched. Floors, baseboards, windows, blinds, place settings, furniture, under beds, cabinets… She was meticulous with every room she touched. We are so pleased with her work. She has a beautiful…

Paid $250–300Great priceStandard cleaning
★★★★★ Carol · 11 months ago

They always do a fantastic job on my monthly cleanings! I'm never disappointed and the cost is very reasonable.

Paid $150–200Reasonable priceStandard cleaning
★★★★★ Jen · a year ago

With the moving and our dog being so sick, keeping up with everything was very tough. Thank you for helping get our home back on track! It is wonderful and you made it so easy!

Reasonable priceStandard cleaning
★★★★★ Christin · a year ago

Very pleased with our first cleaning. Louisa arrived early and did a wonderful job.

Reasonable priceStandard cleaning
★★★★★ Sharon · Edited a year ago

Excellent job deep cleaning my house. Ithas never been this clean. Great work.

Reasonable priceStandard cleaning
★★★★★ Angela · Edited 2 years ago

They are always on time, and do a good job. If they missed something they are eager to correct it! They got a horrible shower clean! It’s just a relief after working all day to come home to a clean space!

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Amy · Edited 2 years ago

Oh my goodness! I can’t say enough about how happy I am after my first deep clean by Laura. She got to work as soon as she walked through the door and didn’t stop until my house was sparkling clean! Even a few days later, I keep finding little surprises - my towels folded like they do in fancy hotels, toilet paper…

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Jasmine · 2 years ago

NJD does a great job. They are thorough and communication between the company and client is excellent!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ R · 2 years ago

They are professional, dependable, and do quality work.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Anelise · Edited 2 years ago

I am very pleased with how the house looks!!<br>Noribel was friendly, professional, on time, and thorough in her cleaning.<br><br>Thank you for your dedication, it was a pleasure to return to such a clean and organized home. It made me feel so good.<br>I’ve appreciated the attention to details, it’s one of the…

Standard cleaning
★★★★★ Keith · 2 years ago

We have use Not Just Dust for almost two years. They do an excellent job. We have had a couple of different ladies and you cannot tell the difference. I also love the use of technology, from reminders of our schedule, who is coming with an intro, and a payment process.

Standard cleaning
★★★★★ David · 2 years ago

Noribel is fantastic!

Office & workplace cleaningStandard cleaning
★★★★★ Stanley · Edited 3 years ago

Noribel did an excellent job. She was professional and very kind. I hope she is the one that will be assigned to our house weekly.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Kasey · 3 years ago

The wonderful women at Not Just Dust cleaning have been cleaning my house for several years now, and do an absolutely wonderful job every time! I highly recommend them.

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Patrick · 3 years ago

Our house used to be clean and then we had added two infants to our home. I’m overwhelmed and I can’t do it all. I’m so grateful to have a wonderful helper like Laura. She’s thorough and kind. Always does a wonderful job. Can’t wait to see her every two weeks.

General housekeepingStandard cleaning+ Quality+ Professionalism+ Value
★★★★★ Leanne · Edited 3 years ago

We love this cleaning service! Laura is an absolute professional when cleaning our home and always leaves it spotless. We’ve tried other cleaning services but ‘Not Just Dust’ “out shines” the others by far. Loyal customers for over 2 years and counting!

Standard cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Heather · 3 years ago

This was my first house cleaning experience. The company was very professional. Laura Guerrero was very thorough and cordial. She did an excellent job.

General housekeepingStandard cleaning
★★★★★ Chase · 3 years ago

We’ve been using Not Just Dust on a regular basis for about a year and have been super happy with the company.

Standard cleaning+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Randi · 3 years ago

Clean was excellent. I like when the house “smells” clean when you walk in but not like chemicals. The cleaner did a wonderful job and I look forward to continuing the service.

Standard cleaning+ Punctuality+ Quality+ Professionalism

Show more standard cleaning reviews (19 more) →

vs category

Blue = Not, grey = house cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.79★ (19 reviews)2024-Q2: 4.76★ (17 reviews)2024-Q3: 5.00★ (11 reviews)2024-Q4: 4.56★ (18 reviews)2025-Q1: 5.00★ (10 reviews)2025-Q2: 5.00★ (13 reviews)2025-Q3: 5.00★ (15 reviews)2025-Q4: 4.93★ (14 reviews)2026-Q1: 4.56★ (9 reviews)2026-Q2: 4.60★ (10 reviews)2026-Q3: 5.00★ (6 reviews)2026-Q4: 5.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$200-28% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 30%Reasonable 60%Overpriced 0%Not sure 10%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%21+7.4Reliability 15%19+2.9Craft & service 20%58+11.6Value 10%81+8.1Momentum 8%17+1.4Track record 7%51+3.6Accountability 5%99+5Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
21
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
19
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
58
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
81
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
17
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
51
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
99

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+51 / −0
Professionalism
+56 / −0
Responsiveness
+43 / −0
Punctuality
+46 / −0
Value
+36 / −0

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