Experts Reviews · Company report
Nova Locksmith logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%10+0.7Craft & service penalty93−0.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Nova Locksmith

Daly City, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 52 locksmiths · 4.9★ from 2,275 Google reviews

Report card

Percentile vs other locksmiths (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nova Locksmith is better than 95% of locksmiths.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nova Locksmith is better than 93% of locksmiths.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nova Locksmith is better than 93% of locksmiths.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nova Locksmith is better than 100% of locksmiths.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nova Locksmith is better than 100% of locksmiths.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nova Locksmith is better than 10% of locksmiths.F
10

Reviews for your job

Customers hired Nova Locksmith for 8 kinds of job.

Nova Locksmith for general repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 8

All 10 Google reviews tagged “General repairs”

Ray8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Brent is an excellent tech. Did the work quickly and professionally. Very pleasant and personable as always. Great job. Thanks a million.

General repairs+ Responsiveness+ Punctuality+ Quality
QuintonLocal Guide · 176 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

One of the best service techs I've expereinced. Terrific service.

General repairsLock rekeying+ Responsiveness+ Punctuality+ Professionalism
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kevin did an outstanding job for me. I was very impressed with his skill and how quickly and efficiently he did the job. Thank you!!

General repairsLock rekeyingRepair hardware+ Responsiveness+ Punctuality+ Quality
AdrienneLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used Arco Lock & Security since moving into my home in 2019. They have always been professional & helpful. I wouldn't hesitate to recommend their service.

General repairs+ Responsiveness+ Punctuality+ Quality
ChristianLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys are awesome. On time and very fast. Their prices are also very reasonable. I will definitely us ARCO again!

General repairsDoor lock & bolt hardware installationInstallation+ Responsiveness+ Punctuality+ Quality
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Exceptional locksmith service. Friendly, efficient and professional. Would not hesitate to use Alex again and again.

General repairsRepair hardware+ Punctuality+ Professionalism
Katherine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Alex was great! He replaced a broken lock quickly and efficiently, offered helpful advice, and was very friendly. He fixed the lock during COVID so I appreciated that he showed up in a mask and gloves and observed social distancing. Highly recommend!

General repairs+ Punctuality+ Quality+ Professionalism
Alex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and personable! Alex took on a complex job involving a broken door and installed a great new lock system, saving the door from being replaced. Best locksmithing service I have experienced.

General repairsDoor lock & bolt hardware installationInstallation+ Punctuality+ Quality+ Professionalism
Running3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Efficient and friendly service. His exceptional ability was readily apparent and much appreciated. He gave me great additional tips and helpful information on related products and services.

General repairsDoor lock & bolt hardware installation+ Punctuality+ Quality+ Professionalism
Tyler5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Alex was great and so nice when he came to cut our lock off our garage. There's a reason he's got 5 stars with over 600 reviews. Super nice, very quick to arrive and the price is unbeatable. Thanks Alex!

General repairs+ Punctuality+ Quality+ Professionalism

Price

$192+27% vs typical locksmiths

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 41%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Lock rekeying243$114–$282
Door lock & bolt hardware installation60$143–$323
Building lockouts45$96–$173
Repair hardware40$103–$282
Security door locks30$115–$191
Safe lock install, open & repair25$81–$282
Installation23—
General repairs10—

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