Experts Reviews · Company report
Nova Locksmith logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%10+0.7Craft & service penalty93−0.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Nova Locksmith

Daly City, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 52 locksmiths · 4.9★ from 2,275 Google reviews

Report card

Percentile vs other locksmiths (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nova Locksmith is better than 95% of locksmiths.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nova Locksmith is better than 93% of locksmiths.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nova Locksmith is better than 93% of locksmiths.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nova Locksmith is better than 100% of locksmiths.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nova Locksmith is better than 100% of locksmiths.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nova Locksmith is better than 10% of locksmiths.F
10

Reviews for your job

Customers hired Nova Locksmith for 8 kinds of job.

Nova Locksmith for repair hardware

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$103–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 97/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair hardware”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 40 Google reviews tagged “Repair hardware”

Nicholas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Alex was great! He went above and beyond and came out late at night on short notice to help me get back into my locked garage. He got into the garage and installed a new lock in a timely manner, and he was professional and easy to work with. He was a life saver and I would highly recommend!

Reasonable priceBuilding lockoutsRepair hardwareDoor lock & bolt hardware installation
Dana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Alex/Nova Locksmith is the best. Alex is highly organized, punctual and buttoned-up. He is a master of his trade and his work & knowledge are top notch. And Alex is a pleasure to interact with throughout the process (setting appt, on the day of, at the appt). Overall a great experience and would highly recommend for any locksmith need without hesitancy.

Paid $200–250Great priceRepair hardwareDoor lock & bolt hardware installation
Robin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Alex is an angel angel angel We have domestic family issue and Alex from nova locksmith came to the rescue and also installed a keypad lock as I always wanted I feel so bad because he’s next appointment got impacted since this entire drama happen to take way longer then expected he was patient and such a gentleman

Great priceLock rekeyingRepair hardwareDoor lock & bolt hardware installation
Kacie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Alex has helped us on two separate occasions, installing an electric lock and repairing a 20+ year old lock that was stuck. He knows what he is doing and is great to work with, highly recommend!!

Paid $200–250Great priceSecurity door locksRepair hardware
Liliana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

we needed our locks to be more secure at our storefront in santa rosa alex did an amazing job we are so happy with the work he did such a nice guy and he's prices are really reasonable

Great priceRepair hardwareDoor lock & bolt hardware installation
Rene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My tenant lost his keys, unfortunately because he had a car breaking, and we called feed locksmiths to check for prices. Nova locksmiths were the most attractive pricewise I always shop around. It’s important. Some of the other locksmiths were also identical price, but Alex was the most knowledgeable guy and he was…

Customer photo from Rene's review
Lock rekeyingRepair hardware
CharlieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Alex was awesome! He was quick, efficient, professional, and yet still super chill -- made the process of having our lock fixed be a very easy experience.

Great priceRepair hardware
SANCHO1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

great orice alex from nova was amazing needed help to repair 1920’s mortis lock and to cut a pad lock had few other locksmiths turn me down into replace the all door!! alex wad able to save the lock and the door he was affordable

Great priceBuilding lockoutsRepair hardwareDoor lock & bolt hardware installation
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Alex did a good job repairing our hardware at our store. It was a commercial grade narrow style door. Great job door is working smooth as butter

Great priceRepair hardware
CaliforniaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Alex was Great, communicated quickly over the Phone and Text Message. He explained all pricing to me over the Phone. Scheduling was also very easy. I had to replace the Mechanism to my Front Door. He also grinded down my front door Dead Bolt Plate that was misaligned. I also installed a High Security Dead Bolt to…

Paid $200+Reasonable priceSecurity door locksRepair hardware
Sofia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This is my second time using Nova Locksmiths and both times Alex has been fantastic. I have a specialized door that not every locksmith can work with, and he handled it without any issues. I called yesterday afternoon and he came to my house the same day. Fast, knowledgeable, and genuinely helpful. I won’t call anyone else

Paid $180–200Great priceRepair hardware
Isaac1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Alex is responsive, follows through promptly, pleasant to work with, and good at diagnosing and explaining lock-related issues. He's helped me twice with lock issues in my aging condo and I'll use him next time I need a locksmith.

Paid $200+Reasonable priceRepair hardware
Edgardo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had a great experience with Alex from Nova Locksmith. He's very skilled and professional, a good communicator and listener. He efficiently identified and fixed the issue with the door's locking mechanism. He's empathetic and inspires Trust. I highly recommend him.

Paid $200+Reasonable priceRepair hardwareService not listed
Ossiel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I am a plumber in San Francisco and got locked out at my construction project my workers lost the keys Nova locksmith Alex was the guy helped us replace the locks and secure the permice asap

Customer photo from Ossiel's review
Great priceLock rekeyingRepair hardwareDoor lock & bolt hardware installation
Annie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Alex was amazing - he was prompt, clear, and quick when my deadbolt broke. He came immediately, gave me a good estimate of his ETA, and was clear what the problem and helped me install a new lock immediately.

Repair hardwareDoor lock & bolt hardware installation
Laura5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great locksmith work did amazing job installing Schlage encode plus keypad lock in my home in Berkeley

Great priceRepair hardwareDoor lock & bolt hardware installation
Christopher3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alex was great.

Paid $140–160Great priceRepair hardwareDoor lock & bolt hardware installation
Cory9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast. Easy. Communicative. Amazing service! Highly recommend!

Repair hardware
Al5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Did a great job got our building key broken inside of it Nova Locksmith extracted the key in no time great work

Great priceRepair hardware
Maleka1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alex did a wonderful job! He was very kind and helpful. He walked me through everything that he was doing and made sure that all of the keys worked. If there is ever a time where I am in need of another locksmith, he will certainly be the first person that I reach out to. I would highly recommend him to anybody in need of a locksmith!

Reasonable priceRepair hardware
Julio1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have old Baldwin mors lock that needed to be repaired. We’ve tried sending our handyman guy he wasn’t able to address it. Alex came over. Save the day. Worked wonderful price was very reasonable. We got a few other quotes. He was definitely the most affordable one, but the communication is what was number one for me.

Great priceRepair hardware
AliciaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I was concerned when I was given a 4 hour window for service but happily I received a call about 45minutes into my window. The technician arrived w/in 5 minutes, reset my garage door opener and explained some of the other features it had. Then he quickly replaced /installed a new door lock I had purchased. He was…

Door lock & bolt hardware installationInstallationRepair hardware+ Responsiveness+ Punctuality+ Professionalism
Jenny6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Josh quickly found and fixed our problem with the door latch. Thank you! Very professional.

Repair hardware+ Professionalism
Barry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kevin did a great job. Was quick and proficient and conducted hinself professionally. Would use again.

Lock rekeyingRepair hardwareService not listed+ Responsiveness+ Punctuality+ Quality
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kevin did an outstanding job for me. I was very impressed with his skill and how quickly and efficiently he did the job. Thank you!!

General repairsLock rekeyingRepair hardware+ Responsiveness+ Punctuality+ Quality
Anjali8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Alex was great! Came recommended from someone in my building. He responded to my request immediately and was over the next day to fix my lock. He clearly knew exactly what he was doing, was up front about the costs and fixed my lock in no time. Was very friendly and prompt, would highly recommend!

Repair hardware+ Punctuality+ Quality+ Professionalism
J2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Exceptional locksmith service. Friendly, efficient and professional. Would not hesitate to use Alex again and again.

General repairsRepair hardware+ Punctuality+ Professionalism
Christy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Alex was super responsive for getting a quote and scheduling a day. He's super friendly and helped us replace locks. Felt comfortable COVID safety wise and everything went very smoothly. I would definitely contact Alex again for any future needs!

Door lock & bolt hardware installationRepair hardware+ Punctuality+ Professionalism
Alex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and personable! Alex took on a complex job involving a broken door and installed a great new lock system, saving the door from being replaced. Best locksmithing service I have experienced.

General repairsDoor lock & bolt hardware installationInstallation+ Punctuality+ Quality+ Professionalism
Bernadette12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Very knowledgeable. Did a very nice job.

Door lock & bolt hardware installationLock rekeyingRepair hardware+ Punctuality+ Professionalism+ Value
gold3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Alex helped me my employee snaped and broke a key in my bussiness lock

Repair hardware+ Quality+ Professionalism+ Value
Madelaine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Alex from Nova Locksmith was the absolute best from start to finish. He was quick to answer his phone, and to let me know that he could handle the problem immediately. He informed me that he was the actual technician and was on his way to the address the problem as we spoke. In addition, Alex gave me updates as to…

Building lockoutsRepair hardware+ Punctuality+ Quality+ Professionalism
AngelaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I had my new home re-keyed and some additional convenience items installed. The previous owners had installed some locks that did not make sense. The technician, Josh, helped me decide what to keep and what to replace. He didn’t spend a lot of time trying to sell me anything unnecessary. Josh went above and beyond…

Door lock & bolt hardware installationLock rekeyingRepair hardware+ Responsiveness+ Punctuality+ Quality
DonnaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I called to schedule service, they scheduled based on my availability and convenience. The technician made sure he understood my expectations, clarified charges, and left his work area at least as clean as it was when he started. He did offer other services but accepted my "no thank you" without trying to push me…

Door lock & bolt hardware installationLock rekeyingRepair hardware+ Responsiveness+ Punctuality+ Quality
Gloria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $300–350Reasonable priceBuilding key copyingRepair hardware
Kimball2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Lock rekeyingRepair hardwareSecurity door locks+ Responsiveness+ Punctuality+ Quality
Flo5 years ago★★★★★

Rating only, no written review.

Repair hardware+ Professionalism+ Value
Trace3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Repair hardware+ Quality+ Professionalism+ Value
John6 years ago★★★★★

Rating only, no written review.

Repair hardware+ Quality+ Professionalism
MonicaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Door lock & bolt hardware installationLock rekeyingRepair hardware+ Responsiveness+ Punctuality+ Quality

Price

$192+27% vs typical locksmiths

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 41%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Lock rekeying243$114–$282
Door lock & bolt hardware installation60$143–$323
Building lockouts45$96–$173
Repair hardware40$103–$282
Security door locks30$115–$191
Safe lock install, open & repair25$81–$282
Installation23—
General repairs10—

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