Experts Reviews · Company report
Nova Nails & Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%88+24.8Replies to reviews 8%100+8.2Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Nova Nails & Spa

Nashua, NH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 89 nail salons · 4.9★ from 656 Google reviews

Report card

Percentile vs other nail salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nova Nails & Spa is better than 92% of nail salons.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nova Nails & Spa is better than 88% of nail salons.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nova Nails & Spa is better than —% of nail salons.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nova Nails & Spa is better than —% of nail salons.–
—
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nova Nails & Spa is better than 100% of nail salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nova Nails & Spa is better than 100% of nail salons.A
100

Reviews for your job

Customers hired Nova Nails & Spa for 8 kinds of job.

Nova Nails & Spa for acrylic nails

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.35
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.66
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$50–$79
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Acrylic nails”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 52

All 35 Google reviews tagged “Acrylic nails”

Heather1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 17 hours ago★

11/9 New edit : they can’t even get their charges straight , at the end of the appointment, the said they charged 15 for cat eye and 15 for reshape , when I contacted the establishment today as requested , she stated it was for gel polish… but Is that not the cat eye charge? What …. You charge 15 bucks for top…

Customer photo from Heather's review
Paid $60–80Nail extensionsAcrylic nails
Allison9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Just came for the first time today for an acrylic fill. Ben did a fantastic job!! He was very precise and kind. Not only was the salon clean and professional, but the staff was fabulous. I just moved to the area and have been searching a good salon.... I'll definitely be returning! Thank you!

Paid $40–60Acrylic nails
Holly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

My first time here. Excellent service, great people. Tan did a fantastic job!

Paid $80–100Acrylic nails
MadyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ben was wonderful! He was very meticulous and was asking me how I liked the nails and questions throughout. I got an acrylic full set for $65, very reasonable normal price for acrylics, they got me in very quickly and offered me a complimentary drink! :) very clean place, super nice accommodating employees- I will be returning !

Paid $60–80Acrylic nailsManicure
Maryl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Amazing!! So happy with my pedicure and acrylic nails 🩷

Paid $140–160Acrylic nailsSpa services
Lee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very friendly staff, beautiful salon, and nails were done beautifully! I brought my granddaughters for acrylic nails and I also got a pedicure. The girls are SOOO happy with how their nails turned out. The pedicure chairs are amazing and you could easily fall asleep lol. We will be back!

Nail artNail extensionsNail painting
Hailey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Such amazing service!

Acrylic nails
ReneLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Friendly and inviting staff, very clean environment. The most relaxing pedicure I've ever had. I'll definitely be back. The only thing I did not like is all I wanted for my nails was a acrylic fill and a reshape but she thinned them out so much they look weird and are way sharper than they should be so that is pretty disappointing

Paid $100–120Acrylic nailsPedicure
Emily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The people here are very nice and they will do what you want, amazing service!!

Acrylic nailsNail designs
Sadie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Service is great here, everyone is so kind and did an amazing job on my nails☺️

Acrylic nailsGel manicuresFrench manicures
Kelly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Super kind staff! Second time there and their attention to detail is amazing!!

Paid $60–80Acrylic nails
Jody3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Excellent service and friendly staff. I will definitely be going back.

Paid $120–140Acrylic nailsPedicureManicure
Alexis6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Hannah was very wonderful. i’ll definitely come again.

Paid $120–140Nail paintingAcrylic nailsPedicure
Jen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

BEN did a great job, as always. Everyone is so friendly can't wait to come back and try a new design

Paid $60–80Nail artAcrylic nailsNail cut & filing
Juliana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

ben did a great job. very crisp french!!

Acrylic nails
kt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The workers here are so talented, they gave amazing service to me and my younger sister I usually go to nail techs but I wanted to try this place out and they definitely didn’t disappoint.Will be coming here from now on!!

Paid $140–160Nail artNail extensionsPolish removal
Loretta1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My first time here and Tanya is amazing. I’ve had acrylic nails for a long time and they started to break and when I went somewhere else last time, I asked if I needed a new set and they said no. As I said, my nails were breaking. I came here and Tanya was amazing. She said I needed a new set, listened and really…

Paid $80–100Acrylic nails
Abrial1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am so impressed, my nails came out amazing, I will definitely be returning soon!

Paid $80–100Nail artNail extensionsAcrylic nails
Nihithaa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very good quality and customer service My nail tech was Ben

Acrylic nailsPedicure
Tessa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I love it here. They’re so good at their nails and they’re so kind and I actually feel comfortable speaking up for myself and they’re genuinely the cutest sweetest people I’ve ever met and I will continue to go here. And they do amazing designs!! And when I tell you, their pricing is beyond perfect and affordable, You will be shocked.

Paid $60–80Nail artNail extensionsAcrylic nails
Taylor4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Tanya was so kind and professional! She SLAYED my nails and was so quick throughout the whole process. 11/10 would recommend to anyone I know!

Nail artAcrylic nails
Stella1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

nails came out so cute! service was super friendly. nice and organized place. the vibes there were awesome! would recommend getting your nails done here!

Paid $80–100Nail extensionsNail paintingAcrylic nails
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

They did amazing on my nails and when two of the nails broke they were able to get me in the very next morning and did amazing I also got the rose pedicure last week and it was the most relaxing experience I have ever had will definitely be going back to them

Paid $80–100Sculpted nailsNail artNail extensions
lillie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

they are very kind here and the service is amazing, i recommend french tip. thank you holly ❤️

Paid $60–80Acrylic nails
Kiyra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Tony did a fabulous job on my nails I love them so much.

Acrylic nails
Isidro8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Holly was absolutely amazing. She did the shape perfectly. I’m very picky when it comes to my nails but she did everything perfectly. 10/10 recommend!! I will definitely be back:)

Paid $60–80Nail paintingAcrylic nails
ErinLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service and exactly what I was looking to get done! Really enjoy it here. Good retention and awesome people. My crappy phone does not do the work justice lol. It's phenomenal

Paid $40–60Nail polish changesAcrylic nails
kenzie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★

I never write reviews but feel as though I should share my experience. The overall experience was decent but there were a few things I had noticed throughout the duration of the appointment. When she began to glue the nail tips on, I saw that she was, in a way, halfway gluing them on. The middle of the tips were…

Paid $80–100Acrylic nails
S7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I just got the most beautiful nails. They are pink/white ombre. Cindy was so sweet. She tried a couple of colors out on some fake nails to see which color I liked best. She worked so quickly but is a true artist. I am so pleased. Thank you Cindy!

Paid $60–80Acrylic nails
Alyssa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I love this place i got here all the time to get my nails done got a fill by Cindy who is amazing and so nice. And a pedi by din din who also does an amazing job and is so friendly. I have also recommended this place to friends as they have great prices as well

Paid $100–120Acrylic nailsPedicure
Kristen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I am obsessed with my nails by Kim💕 She made sure at every point I was pleased with the direction of the nails and was super thorough with her work. Everyone there was sweet as heck!!

Acrylic nailsGel manicures
Larissa3 weeks ago★★★★★

Rating only, no written review.

Paid $60–80Acrylic nailsManicure
Morgan3 months ago★★★★★

Rating only, no written review.

Paid $60–80Acrylic nailsGel manicures
Leo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Paid $20–40Acrylic nails
Isabelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Rating only, no written review.

Paid $40–60Nail artAcrylic nails

Price

$710% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pedicure203$45–$73
Nail painting74$48–$81
Nail art71$61–$96
Manicure62$45–$73
Gel manicures57$50–$91
Nail extensions55$58–$86
Dip powder36$45–$63
Acrylic nails35$50–$79

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