Tree service · Indianapolis, IN · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%100+26.1Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 61 stump removal servicesiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★236 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Nova Tree Care five stars based on 236 reviews, with the owner responding to all feedback. Customers frequently cite punctuality, clear communication, and thorough cleanup after services like tree removal, pruning, and stump grinding. Recurring themes include knowledgeable assessments that recommend only necessary work, competitive pricing, and efficient scheduling. No common criticisms appear in the provided excerpts, as all listed reviews are five-star.
Google rating: 5.0 out of 5 from 236 reviews (100% five-star).
Reviews on this page: 236 Google reviews (230 with written comments, 59 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Stump Removal Service serving Indianapolis, Indiana.
Data from Google, last updated October 26, 2026.
Score profile vs other stump removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Nova Tree CareStump Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nova Tree Care: 100/100 on this factor. Category median: 97.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nova Tree Care: 100/100 on this factor. Category median: 97.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nova Tree Care: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nova Tree Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nova Tree Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
236 Google reviews we collected
5.0of 5
5 stars236100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 230 written reviews
100%praise
Praise663100%
Complaints20%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price6362%
Reasonable3636%
Overpriced00%
Not sure22%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12819%
Staff & attitude12018%
Would recommend11017%
Speed & response10215%
Price & value9414%
Communication8513%
Honesty & trust264%
What customers talk about
We read 230 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They also did an excellent job cleaning up afterward, leaving our backyard looking great.”
“Bradford was very knowledgeable and provided information about the tree related to future care.”
“We would highly recommend Brad Elliott and Nova Tree Care to anyone looking for knowledgeable, honest, and professional tree care services!”
“The crew made quick work of the job and cleaned up as if they weren’t even there.”
“Good communication, prompt, finished in a reasonable amount of time.”
“Bradford had exceptional communication and was on top of it with sending an estimate and completing the work, even getting the job done ahead of schedule.”
“His expertise, honest recommendations, and willingness to take the time to explain everything gave us tremendous confidence in choosing his company.”
People customers mention
Brad31 reviews
Bradford19 reviews
Elliott4 reviews
Blake4 reviews
Josh3 reviews
Elliot3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Nova Tree Care for 5 kinds of job. Pick one to see what they paid and said.
AdamLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Called to have a tree looked at and Brad was at my house barely 5 minutes later since he was already in the area. Exceptional service.
Not sureService not listed
Joe11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Bradford had exceptional communication and was on top of it with sending an estimate and completing the work, even getting the job done ahead of schedule. Bradford was very knowledgeable and provided information about the tree related to future care. The crew made quick work of the job and cleaned up as if they…
Reasonable priceTree trimming & pruning
Claire1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We used Nova Tree Care to trim a tree with significant dead branches. They took care to preserve the health of the tree. Would recommend and use again.
Tree trimming & pruning
Francis1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a rope tangled in a tree and contacted Nova Tree Care. They responded very quickly, and the coordination was smooth from start to finish. I wasn't even home — they showed up at the agreed time and took care of everything exactly as arranged. The whole process was completely hassle-free. Highly recommend!
CooperLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Super nice and good explanations. Great honest opinions on how things are looking and options
Karyl8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Nova Tree Care did a great job! They took down an old sick spruce and ground out the stump and trimmed a lot of our trees and several bushes. They showed up when they said they would and were very good at communicating. I highly recommend them!
Called to have a tree looked at and Brad was at my house barely 5 minutes later since he was already in the area. Exceptional service.
Price assessment: Not sure
Services: Service not listed
Response from the owner · 2 days ago
I cannot claim to be that good for everyone, lol. It’s not every day that you are leaving an estimate and you get a new call from someone who is1.2 miles away, but I’m glad that I could be helpful and glad that your maple is doing well!
Joe Judd11 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Bradford had exceptional communication and was on top of it with sending an estimate and completing the work, even getting the job done ahead of schedule. Bradford was very knowledgeable and provided information about the tree related to future care. The crew made quick work of the job and cleaned up as if they weren’t even there. Would highly recommend to anyone!
Price assessment: Reasonable price
Services: Tree trimming & pruning
Response from the owner · 2 days ago
Thank you, Joe! Good luck with the sale!
Art Wodecki11 reviewsiTotal number of Google reviews Art has written across all businesses on Google Maps, not just this one.
We recently needed some trees pruned and removed from our backyard and reached out to three different companies for estimates. After evaluating our options, we decided to go with Nova Tree Care, and we couldn't be happier with our decision!
Brad Elliott, the owner and a certified arborist, was extremely knowledgeable and professional. We were particularly impressed with his extensive understanding of the different types of trees in our backyard and his ability to explain which trees were healthy and could be left alone, which would benefit from pruning, and which needed to be removed. His expertise, honest recommendations, and willingness to take the time to explain everything gave us tremendous confidence in choosing his company.
Once we made our decision, Brad's crew arrived and completed the tree removal efficiently and professionally. They also did an excellent job cleaning up afterward, leaving our backyard looking great.
We were extremely pleased with the entire experience, from the initial consultation through the completion of the work. We would highly recommend Brad Elliott and Nova Tree Care to anyone looking for knowledgeable, honest, and professional tree care services!
Price assessment: Reasonable price
Services: Tree stump removal, Tree trimming & pruning
Response from the owner · 3 days ago
Art, this is so helpful to hear, seriously. I’m always thinking about different stages of the process and how we can make them better. I’m glad you experienced that it was solid top to bottom, and do let us know if there’s ever anything to improve.
Amy Rice8 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
We used Nova Tree Care to trim a tree with significant dead branches. They took care to preserve the health of the tree. Would recommend and use again.
Services: Tree trimming & pruning
Response from the owner · 6 days ago
Thank you for trusting us with your property Claire! I love the houses on your street – the architecture is so cool!
Francis Wu1 reviewiTotal number of Google reviews Francis has written across all businesses on Google Maps, not just this one.
I had a rope tangled in a tree and contacted Nova Tree Care. They responded very quickly, and the coordination was smooth from start to finish. I wasn't even home — they showed up at the agreed time and took care of everything exactly as arranged. The whole process was completely hassle-free. Highly recommend!
Response from the owner · a week ago
Thank you Francis! I honestly love hanging swings for people when we are in the area (happy to take this one down too haha).
Cooper ZuranskiLocal Guide · 25 reviewsiTotal number of Google reviews Cooper has written across all businesses on Google Maps, not just this one.
Nova Tree Care did a great job! They took down an old sick spruce and ground out the stump and trimmed a lot of our trees and several bushes. They showed up when they said they would and were very good at communicating. I highly recommend them!
Response from the owner · 2 weeks ago
Thank you for the kind words, Karyl! I hope the replacement tree for the spruce is everything you and Brad hope for!
Calvin Sims5 reviewsiTotal number of Google reviews Calvin has written across all businesses on Google Maps, not just this one.
Thanks Calvin, it was quite the challenge since the power at the hospital went out so our service drop never came in- we worked around it the whole time!
alan kilbarger10 reviewsiTotal number of Google reviews alan has written across all businesses on Google Maps, not just this one.
Nova’s quoting and work completion was professional and friendly. The same person quoted the work and was on site to complete the work which makes for great continuity. They left the site clean following their work. I would recommend them.
Price assessment: Reasonable price
Services: Tree trimming & pruning
Response from the owner · 3 weeks ago
Thanks, Alan! I agree on the continuity front and plan to have any future sales arborists also on site!
