Physical therapy clinic · Erie, PA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%96+61Reliability 28%97+27.4Replies to reviews 8%93+7.7Experts Score= 96Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 30 dry needling clinicsiPosition by Experts Score among all companies we track in this category. · better than 62%
5.0★★★★★89 Google reviews · 14 photos
97%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers consistently describe the clinic staff as friendly, knowledgeable, and professional, noting that therapists explain exercises clearly and monitor form to ensure safety. Patients report positive outcomes for various conditions, including knee replacements and nerve injuries, citing the facility's clean environment and the team's ability to make sessions enjoyable. Communication regarding treatment plans and billing is highlighted as a strength, with no recurring criticisms evident in the provided excerpts.
Google rating: 5.0 out of 5 from 89 reviews (97% five-star).
Reviews on this page: 89 Google reviews (59 with written comments, 1 with photos).
Owner responses: the business replied to 89% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
This companyDry Needling Clinics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NovaCare Rehabilitation - 38th Street: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NovaCare Rehabilitation - 38th Street: 97/100 on this factor. Category median: 97.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NovaCare Rehabilitation - 38th Street: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NovaCare Rehabilitation - 38th Street: 93/100 on this factor. Category median: 76.A
93
Bar = this company · dark tick = category median.
Star ratings
89 Google reviews we collected
5.0of 5
5 stars8697%
4 stars33%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 59 written reviews
100%praise
Praise74100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4561%
Would recommend1520%
Quality & results57%
Speed & response45%
Communication34%
Price & value11%
Honesty & trust11%
What customers talk about
We read 59 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From Julie, to Nick and Brad , a patient couldn’t ask for more professional yet personal touch for treatment !”
“I would highly recommend them, the facility and again am most thankful for their help.”
“On my first appointment, Zack did a complete and very thorough assessment of my condition in order to develop my personal therapy program.”
“I would not have healed as fast without their help.”
“Communication is super, from billing to treatment plan they explain everything !”
“Each individual that works there possesses a genuine concern and respect for their patients.”
People customers mention
Nick5 reviews
Zack5 reviews
Zach4 reviews
East4 reviews
Julie3 reviews
Mattern3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMichaelLocal Guide · 86 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Have to say, what a great facility and the staff is simply super! From Julie, to Nick and Brad , a patient couldn’t ask for more professional yet personal touch for treatment ! The team is top notch !! Communication is super, from billing to treatment plan they explain everything !
MMaryLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My experience with NovaCare has been nothing short of AWESOME! Upon entering the door on the first day, I was greeted by Julie, the receptionist, who made me feel very welcome. I had a total knee replacement and worked with all three of the therapists, Zack, Nick and Brad. All three are compassionate,…
RRob3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The team of Nick and Zach have been a life saver. The stretching and strength exercises done at the facility and the ones given to do at-home have helped me back from a painful nerve injury. I would not have healed as fast without their help. I would highly recommend them, the facility and again am most thankful for their help.
CClaire1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
The entire experience was positive in process and outcome! Each of the therapists demonstrated competence in knowledge and skill building along with exhibiting caring and encouragement to push myself to reach my potential. I highly recommend for anyone in need of physical rehabilitation.
AAngieLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I had a minor shoulder problem and chose to go to Nova Care because of a previous good experience there. EVERYONE on the staff was very friendly and helpful. Initially, I wasn’t thrilled about having to go for PT but I soon found that I enjoyed it and looked forward to every session. Best of all, my shoulder pain has subsided
AAlLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Zac, Cullen and Anastasia are fantastic. Making sure exercises are being done correctly and not pushing past ability doing harm. They always greet me by name too!
Have to say, what a great facility and the staff is simply super! From Julie, to Nick and Brad , a patient couldn’t ask for more professional yet personal touch for treatment ! The team is top notch !! Communication is super, from billing to treatment plan they explain everything !
Response from the owner · 4 months ago
Professional attitudes, compassion, trust and clinical expertise - that's what we promise to deliver. We're glad to hear that our staff's dedication to providing exceptional care and customer service managed to make your time in recovery that much easier. Thank you for your fantastic review.
M
Mary CaveneyLocal Guide · 11 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
My experience with NovaCare has been nothing short of AWESOME! Upon entering the door on the first day, I was greeted by Julie, the receptionist, who made me feel very welcome. I had a total knee replacement and worked with all three of the therapists, Zack, Nick and Brad. All three are compassionate, understanding, knowledgeable and help to achieve the ultimate goal in recovery. I was not able to do much when I first started my therapy, but now, about six weeks after starting therapy, I feel I have made amazing strides; in fact, at my visit tomorrow, I am looking forward to being discharged.
I am scheduled to have another knee replacement in September and would not even consider going anywhere else other than NovaCare. If you need physical therapy, NovaCare is the place to go; you won't be disappointed. Thank you to all of the staff...you make everyone who enters your door special!
Response from the owner · 4 months ago
Professional attitudes, compassion, trust and clinical expertise - that's what we promise to deliver. We're glad to hear that our staff's dedication to providing exceptional care and customer service managed to make your time in recovery that much easier. Thank you for your fantastic review.
R
Rob Murphy3 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
The team of Nick and Zach have been a life saver. The stretching and strength exercises done at the facility and the ones given to do at-home have helped me back from a painful nerve injury. I would not have healed as fast without their help. I would highly recommend them, the facility and again am most thankful for their help.
Response from the owner · 5 months ago
Our team always strives to offer the best service and we're glad to know we were a part of your recovery process. We appreciate the review and we wish you a speedy recovery!
B
Barb Ruf3 reviewsiTotal number of Google reviews Barb has written across all businesses on Google Maps, not just this one.
The entire experience was positive in process and outcome! Each of the therapists demonstrated competence in knowledge and skill building along with exhibiting caring and encouragement to push myself to reach my potential. I highly recommend for anyone in need of physical rehabilitation.
Response from the owner · 7 months ago
Thank you for your glowing recommendation. We always strive to provide our patients with exceptional and compassionate care. We hope that each new day brings you closer to a full recovery!
A
Angie KonturLocal Guide · 16 reviewsiTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
I had a minor shoulder problem and chose to go to Nova Care because of a previous good experience there. EVERYONE on the staff was very friendly and helpful. Initially, I wasn’t thrilled about having to go for PT but I soon found that I enjoyed it and looked forward to every session. Best of all, my shoulder pain has subsided
Response from the owner · 8 months ago
Our team always strives to offer the best service and we're glad to know we were a part of your recovery process. We appreciate the review and we wish you a speedy recovery!
P
Patricia Hall1 reviewiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
It's always exciting to read such wonderful feedback. We love to hear that we are upholding our commitment to excellence. Thank you for entrusting us with your care, and remember, we're always here for you.
A
Al VoganLocal Guide · 13 reviewsiTotal number of Google reviews Al has written across all businesses on Google Maps, not just this one.
Zac, Cullen and Anastasia are fantastic. Making sure exercises are being done correctly and not pushing past ability doing harm. They always greet me by name too!
Response from the owner · 10 months ago
Thank you for your great review. We love to read about our team's compassionate and quality care. They will really appreciate your fantastic feedback! We're always here to get you on the right track to healing!
G
Glenn Walbridge8 reviewsiTotal number of Google reviews Glenn has written across all businesses on Google Maps, not just this one.
Definitely improving from treatment and friendly atmosphere
Response from the owner · a year ago
Our team always strives to offer the best service and we're glad to know we were a part of your recovery process. We appreciate the review and we wish you a speedy recovery!
