Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Reviewers at this Erie physical therapy clinic frequently praise the staff for being friendly, knowledgeable, and compassionate. Patients highlight personalized care, including tailored exercise plans and home modifications that effectively reduced pain and improved mobility. While most feedback is positive, one recurring criticism notes that some therapists can appear pushy or lack appropriate bedside manner when interacting with younger patients during consultations.
Data from Google, last updated November 4, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and replies to reviews; weakest: momentum.
Bar = this company · dark tick = category median.
79 Google reviews we collected
Phrases our text analysis found in 62 written reviews
How often each topic comes up in the written reviews
We read 62 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone at the Buffalo Road Nova Care was exceptionally helpful, friendly, and knowledgeable.”
“I highly recommend coming here for your physical therapy needs!”
“👍👍 Excellent service, the staff was very helpful, friendly and caring.”
“Thank you for helping me to recover from my knee surgery so quickly!”
“Whenever I have a question, she takes the time to stop and thoroughly explain her answer, making sure I understand.”
“They genuinely cared and wanted to see you get better.”
“Please offer them a cost of living raise.”
praise complaint · found by our text analysis, Google review wording unchanged.
Made my pain go away and now because of it can go camping and have a fun time at Gettysburg so thanks for thee help
Therapist(Debbie) knew her stuff and was very informative. My daughter did check out about halfway through consultation because the therapist was being pretty pushy and speaking to a teenager like she should know certain actions are causing these injuries. Her bedside manners could have been better. Shayla, the…
Everyone at the Buffalo Road Nova Care was exceptionally helpful, friendly, and knowledgeable. Enjoyed learning exercises and facts about how to better my health.
I am so glad I found Nova Care Rehab! Debbie,Shayla, and Kristy made my day each and every session. They were very knowledgeable about my injury and how to best treat it and were very helpful with the exercises. I feel confident about doing the exercises at home now, whereas before the therapy, I wasn't sure what to…
I always come to this facility for any of my physical therapy needs nowhere else get these ladies a raise
I am thrilled with Deborah Marshall PT, she has brought a lot of wellness to me in only 3 or 4 sessions. She truly helps treat the body and mind.
4.9 ★★★★★ 79 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Debbie and the staff here are wonderful!
We're all about great people and exceptional service. We will let our team know about your wonderful feedback. We appreciate the review and we hope you continue to heal and get back to what you love.
Great place, wonderful people!
Thank you for telling us about your experience. We're always happy to hear about our team's excellent clinical care and customer service. We wish you all the best during your recovery journey!
Made my pain go away and now because of it can go camping and have a fun time at Gettysburg so thanks for thee help
Thank you for your feedback. We're always happy to hear that we've provided an exceptional experience for our patients. We wish you all the best!
Therapist(Debbie) knew her stuff and was very informative. My daughter did check out about halfway through consultation because the therapist was being pretty pushy and speaking to a teenager like she should know certain actions are causing these injuries. Her bedside manners could have been better. Shayla, the receptionist/therapist was amazing and my daughter commented on how she enjoyed her. Very bubbly, excited about her clients, and great bedside manners. Understanding of dealing with a teenager.
Hello, Danielle. Thank you for your review. We would like the opportunity to speak with you about your feedback, which is very important to us. Our local leadership has been made aware of your review and will be looking into the matter.
Everyone at the Buffalo Road Nova Care was exceptionally helpful, friendly, and knowledgeable. Enjoyed learning exercises and facts about how to better my health.
Thank you for telling us about your experience. We're happy to hear that our staff provided the high level of expertise and knowledge we're known for. We wish you all the best during your recovery period and beyond!
i was shocked by the knowledge and knew i needed something bi to feel better
We greatly appreciate your kind and thoughtful words. We're very happy to hear that our therapeutic knowledge and expertise played a key role in your road to recovery. We'll make certain your words reach our team.
I am so glad I found Nova Care Rehab! Debbie,Shayla, and Kristy made my day each and every session. They were very knowledgeable about my injury and how to best treat it and were very helpful with the exercises. I feel confident about doing the exercises at home now, whereas before the therapy, I wasn't sure what to do. I'm glad my injury is almost healed, but sad that I can't see them on a weekly basis. Thank you so much for helping my healing process.
Thank you for your great feedback. Our goal is to use our clinical knowledge and expertise to guide you on your path to recovery. We're glad to hear that you're satisfied with our service and appreciate you entrusting us with your care.
I always come to this facility for any of my physical therapy needs nowhere else get these ladies a raise
Our team always strives to offer the best service and we're glad to know we were a part of your recovery process. We appreciate the review and we wish you a speedy recovery!
I am thrilled with Deborah Marshall PT, she has brought a lot of wellness to me in only 3 or 4 sessions. She truly helps treat the body and mind.
We're happy to know that we were able to get you closer to a full recovery. Best wishes for continued progress and sending you good vibes for the days ahead.
These ladies are the best!!!!
Thank you for your feedback. We're always happy to hear that we've provided an exceptional experience for our patients. We wish you all the best!
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
