Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts

Experts Reviews · Company report
Novasteam LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%60+4.2Craft & service penalty84−1.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Novasteam LLC

Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 4.9★ from 484 Google reviews

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Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Novasteam LLC is better than 95% of move-in/move-out cleaning services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Novasteam LLC is better than 94% of move-in/move-out cleaning services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Novasteam LLC is better than 84% of move-in/move-out cleaning services.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Novasteam LLC is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Novasteam LLC is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Novasteam LLC is better than 60% of move-in/move-out cleaning services.B
60

Reviews for your job

Customers hired Novasteam LLC for 7 kinds of job.

Novasteam LLC for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.111
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$297
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 111 Google reviews tagged “Carpet steam cleaning” · showing 20

Sally3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Excellent job, I would definitely use them again

Paid $1–200Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Maria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’m absolutely thrilled with the results! Nathan did an amazing job cleaning my carpet. It looks beautiful, fresh, and like new again! He was professional, thorough, and very friendly. I’m so happy with how it turned out and would definitely recommend novasteam to anyone looking for a great carpet cleaning service.

Carpet steam cleaning
Tim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

If you are in Tri Cities, Washington or surrounding areas and need your carpets cleaned, you’ve found them! They took care of the carpets in my house and it smells brand new! Give them a call!

Carpet steam cleaningPet stain & odor removal
corren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nathan did a Fantastic job! I had another carpet cleaner come out and leave my carpet feeling like it had wax, the Steam worked out Great and has my carpet feeling new again.

Paid $1–200Great priceCarpet steam cleaning
KathyLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Set up was easy! Nathan was there on time and he did a great job. I’d use them again.

Paid $200–400Reasonable priceCarpet steam cleaning
rick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I thought Nathan was honest and professional in his service. I feel he did a very good job in cleaning an obviously challenging carpet cleaning. I will recommend your company to my friends.

Reasonable priceCarpet steam cleaning
Jessica8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They did a great job. Nathan was kind and professional. We super appreciated him coming back and grabbing a missed spot the next day, due to us not moving our couch properly.

Paid $1–200Great priceCarpet steam cleaning
Keely1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The employee was very polite and professional.

Paid $200–400Reasonable priceCarpet steam cleaning
Kris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Nathan was professional courteous and quick ! Will definitely be calling for more next cleaning

Paid $1–200Great priceCarpet steam cleaning
RobertLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

One of the best crept cleans I have had. They were friendly and helpful and the carpet wasn’t overly wet when they were done. Would recommend!

Paid $1–200Reasonable priceCarpet steam cleaning
Jeffery3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Did a wonderful job, it looks great 👍😃

Paid $1–200Great priceCarpet steam cleaning
Clairetta1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I am very pleased with the service and I will continue to use this company on a yearly bases.

HVAC system maintenanceCarpet steam cleaningGeneral carpet cleaning
Robin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Nathan from Novasteam arrived early to clean my upstairs carpet and stairs today. Fantastic job as always!

Paid $1–200Reasonable priceCarpet steam cleaning
Letty7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Novasteam has done it again! I have never been disappointed. Nathan came out today and did a great job, very professional.

Paid $1–200Great priceCarpet steam cleaning
Joan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great service. I have had them at least three times. Very professional and fair. Will Continue to use Novasteam in the future.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
LauraLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★

They gave me a quote without looking first and at the end the bedroom carpet looked worse, just like when you wash an area rug with a hose 🤪 I didn’t expect all the stains to be gone but didn’t expect the carpet to look dirty still or even worse than before. It also started smelling moldy. I ended up ripping…

Paid $1–200Reasonable priceCarpet steam cleaning
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great job, good service , very professional workers

Carpet steam cleaningGeneral carpet cleaning+ Professionalism
AL2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Fantastic Service. I was overwhelmed & shocked at the results. 100% recommend!

Paid $200–400Great priceCarpet steam cleaningGeneral carpet cleaning
Denine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I am thrilled with the results. The technician was incredibly polite, arrived on time and explained the whole process. Highly recommend Novasteam.

Paid $1–200Great priceCarpet steam cleaning
Shirley10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a dog eat a whole bag of dog food and got sick all over my bedroom floor and carpet. These gentlemen came right out, clean the carpet so good! It smells wonderful in there and the carpet is so soft

Paid $1–200Great priceCarpet steam cleaningPet stain & odor removal

Show more carpet steam cleaning reviews (91 more) →

Price

$176-27% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 61%Reasonable 39%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning166$176–$353
Pet stain & odor removal120$175–$310
Carpet steam cleaning110$153–$297
Area rug cleaning42$126–$261
Upholstery cleaning12$203–$354
HVAC duct & vent cleaning2$536–$1.1k
Drapes & curtain cleaning2—

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