Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts
Google reviewers rate Novasteam LLC 4.9 out of 5 based on 484 reviews, with the owner responding to 62% of feedback. Customers frequently praise the company for punctual arrivals, professional conduct, and effective removal of stains and odors from carpets, upholstery, and air ducts. Some lower-rated experiences cite issues with incomplete cleaning results, lingering odors, or insufficient detail in pricing breakdowns, though many clients report satisfaction with the overall service quality.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
484 Google reviews we collected
Phrases our text analysis found in 389 written reviews
Price verdicts customers left with their Google review
Middle half of what 76 customers paid ($114–$278) · gold mark = category median.
How often each topic comes up in the written reviews
We read 389 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Terrific customer service that provides quality work.”
“Besides doing the work well, they are also very personable.”
“We super appreciated him coming back and grabbing a missed spot the next day, due to us not moving our couch properly.”
“I’m so happy with how it turned out and would definitely recommend novasteam to anyone looking for a great carpet cleaning service.”
“We have full trust in these guys, I wouldn't recommend anyone else.”
“And I must say was worth it the add ones they said I need Vary fair priced, nothing like the last company I was using for my rentals, all the add ones…”
“This company is not a cleaning company maybe a steaming company but NOT CLEANING honestly feel ripped off.”
“The technician was incredibly polite, arrived on time and explained the whole process.”
“I thought Nathan was honest and professional in his service.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Novasteam LLC for 7 kinds of job. Pick one to see what they paid and said.
Nathan came and cleaned a sofa and a chair along with the tile in two upstairs bathrooms. I’m very pleased with his service.
Nathan did a Fantastic job! I had another carpet cleaner come out and leave my carpet feeling like it had wax, the Steam worked out Great and has my carpet feeling new again.
Set up was easy! Nathan was there on time and he did a great job. I’d use them again.
They did a great job. Nathan was kind and professional. We super appreciated him coming back and grabbing a missed spot the next day, due to us not moving our couch properly.
Nathan was professional courteous and quick ! Will definitely be calling for more next cleaning
This company was amazing, I have rental properties in tri cites and made a call to them and was amazed at pricing, so I gave them a shot!!! And I must say was worth it the add ones they said I need Vary fair priced, nothing like the last company I was using for my rentals, all the add ones cost more then the…
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 166 | $176–$353 |
| Pet stain & odor removal | 120 | $175–$310 |
| Carpet steam cleaning | 110 | $153–$297 |
| Area rug cleaning | 42 | $126–$261 |
| Upholstery cleaning | 12 | $203–$354 |
| HVAC duct & vent cleaning | 2 | $536–$1.1k |
| Drapes & curtain cleaning | 2 | — |
4.9 ★★★★★ 484 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very pleasant tech that did the job.
Thanks for the great review, Elizabeth! Our team works hard to provide friendly service on every job here in the Tri-Cities. We appreciate you choosing a local business and hope you have an amazing day (:
Terrific customer service that provides quality work. Highly recommend.
Excellent job, I would definitely use them again
Thank you, Sally. We appreciate your kind words and are thrilled the work met your expectations. We look forward to the opportunity to help you again.
We’ve had novasteam clean 2 houses, air ducts and sectionals in last 60 days and it’s been an absolute great experience each time.
Thanks, Amanda. We really appreciate you having us out to take care of your air duct cleaning, sectional cleaning, and both homes over the last couple months! It means a lot to our local Tri-Cities carpet and air duct cleaning crew to know everything turned out great for you each visit. Have an amazing day (:
I’m absolutely thrilled with the results! Nathan did an amazing job cleaning my carpet. It looks beautiful, fresh, and like new again! He was professional, thorough, and very friendly. I’m so happy with how it turned out and would definitely recommend novasteam to anyone looking for a great carpet cleaning service.
We are so glad you are thrilled with the carpet cleaning results, Maria! Thank you for choosing a locally owned and operated carpet cleaning company here in Tri-Cities to help you out! We are blessed to have amazing customers such as yourself. Thank you for recommending Novasteam! ❤️
Very informative and professional. Took a little longer than I expected for carpet to dry. But other than that the carpet came out very nice.
Thank you for reviewing our locally owned and operated carpet cleaning company here in Kennewick, Traci! We are grateful for your support. Note for dry times - usually once it’s starts cooling down the humidity tends to stick around a bit longer, usually 6-8 hour dry times vs 2-4 in summer months. Glad it turned out great for you! Cheers!
If you are in Tri Cities, Washington or surrounding areas and need your carpets cleaned, you’ve found them! They took care of the carpets in my house and it smells brand new! Give them a call!
Thanks for the great review, Tim! We are grateful for you supporting a locally owned and operated carpeted cleaner here in Tri-Cities, Wa!
Nathan came and cleaned a sofa and a chair along with the tile in two upstairs bathrooms. I’m very pleased with his service.
Thank you so much for taking the time to leave us a review, Khristine! We love cleaning sofas and tile here in Kennewick and we are grateful that you are helping support a locally owned and operated carpet and air duct cleaning business here in Tri-Cities. Have an amazing day (:
Nathan did a Fantastic job! I had another carpet cleaner come out and leave my carpet feeling like it had wax, the Steam worked out Great and has my carpet feeling new again.
Thanks, Corren. Leftover residue from other cleanings is tough to live with, so I'm glad our steam process pulled that film out and got your carpet soft again. Nathan will appreciate the shoutout. Reach us online whenever you need another refresh.
Set up was easy! Nathan was there on time and he did a great job. I’d use them again.
Thank you for the fantastic review, Kathy. We are glad setup was easy and that Nathan arrived on time and did an excellent job. We appreciate your trust and would be happy to assist you again.
Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts
