How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%60+4.2Craft & service penalty84−1.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORENovasteam LLC
Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 4.9★ from 484 Google reviews
Report card
Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Novasteam LLC for 7 kinds of job.
Novasteam LLC for carpet steam cleaning
Clear ✕All 111 Google reviews tagged “Carpet steam cleaning” · showing 40
Excellent job, I would definitely use them again
I’m absolutely thrilled with the results! Nathan did an amazing job cleaning my carpet. It looks beautiful, fresh, and like new again! He was professional, thorough, and very friendly. I’m so happy with how it turned out and would definitely recommend novasteam to anyone looking for a great carpet cleaning service.
If you are in Tri Cities, Washington or surrounding areas and need your carpets cleaned, you’ve found them! They took care of the carpets in my house and it smells brand new! Give them a call!
Nathan did a Fantastic job! I had another carpet cleaner come out and leave my carpet feeling like it had wax, the Steam worked out Great and has my carpet feeling new again.
Set up was easy! Nathan was there on time and he did a great job. I’d use them again.
I thought Nathan was honest and professional in his service. I feel he did a very good job in cleaning an obviously challenging carpet cleaning. I will recommend your company to my friends.
They did a great job. Nathan was kind and professional. We super appreciated him coming back and grabbing a missed spot the next day, due to us not moving our couch properly.
The employee was very polite and professional.
Nathan was professional courteous and quick ! Will definitely be calling for more next cleaning
One of the best crept cleans I have had. They were friendly and helpful and the carpet wasn’t overly wet when they were done. Would recommend!
Did a wonderful job, it looks great 👍😃
I am very pleased with the service and I will continue to use this company on a yearly bases.
Nathan from Novasteam arrived early to clean my upstairs carpet and stairs today. Fantastic job as always!
Novasteam has done it again! I have never been disappointed. Nathan came out today and did a great job, very professional.
Great service. I have had them at least three times. Very professional and fair. Will Continue to use Novasteam in the future.
They gave me a quote without looking first and at the end the bedroom carpet looked worse, just like when you wash an area rug with a hose 🤪 I didn’t expect all the stains to be gone but didn’t expect the carpet to look dirty still or even worse than before. It also started smelling moldy. I ended up ripping…
Great job, good service , very professional workers
Fantastic Service. I was overwhelmed & shocked at the results. 100% recommend!
I am thrilled with the results. The technician was incredibly polite, arrived on time and explained the whole process. Highly recommend Novasteam.
I had a dog eat a whole bag of dog food and got sick all over my bedroom floor and carpet. These gentlemen came right out, clean the carpet so good! It smells wonderful in there and the carpet is so soft
Great guy's, left our carpets looking great and great deals.
Great Experiance Kai was very friendly fast and very honest about what the outcome was going to look and smell like. would use his services again hands down.
I want to say over the years I have used many carpet cleaning companies. I was told about NovaSteam so I thought I would give them a try. From the moment Ty arrived I knew this was a good choice. He walked me thru the process showed me the trouble spots and got right on it. The results are amazing! I don’t need to…
Absolutely amazing experience!! The technician (and company owner) Kya cleaned all of my upstairs carpets thoroughly and efficiently and they look incredible. He was extremely friendly and personable as well and gave me advice on our air duct needs without being pushy or salesy. Would absolutely recommend this company!
The technician was knowledgeable about the different types of fibers being cleaned and how best to clean each. Our carpet is clean and smells great!
HANDS DOWN this was the best customer service experience I have ever had!!! Not only did Kya do a PHENOMENAL job with my carpets (made them like new!), he also brought amazing energy and positivity into my home!!! I would trust him to do the job even I wasn’t present! 10 out of 10!!!
My carpets look great!! Thank you for the great service!!
My carpets look new and smell great! They cleaned urine spots from my puppy. Price is great! So worth every penny! I will be a regular customer!
Novasteam has cleaned our carpets, ducts, and detailed our boat and truck. Kya does a wonderful job every time and we will continue to use and recommend him to everyone we know!
He was quick and made the carpets look great. I really appreciated his honesty. We would definitely book again
NovaSteam was absolutely THE BEST! Not only was he so professional but he was personable too. He took extra time to work out some mess that previous cleaners failed to address and I really appreciated it. We’ll be booking them for our window and exterior house cleaning too - why not stick with the best once you find them?!?!
Always very pleased with their work! Very friendly and professional! Reasonable prices too!
Great attention to detail! We bundled many services today. Vent cleaning, dry vent, carpet cleaning, window washing, gutters, solar panels,you name it! Gave us some great tips. We will definitely use them every year.
It was most definitely a Great experience. The carpets look fantastic. I would definitely have kayak anytime.
Did a super amazing job on our living room and carpets. Very easy going and has great pricing. Will be booking again for sure!
Kya did an amazing job cleaning the carpets in our home. He was very professional, took the time to assess everything, and explained the process clearly. You can tell he knows what he’s doing. The carpets look so much better and feel fresh and clean. I would definitely recommend him and will be using him again!
The carpet cleaning service at our store “Cricket Wireless” location was absolutely Superb and satisfying to see! The transformation was incredible — Kya made the carpets look completely brand new. Every trace of grease and dirt that had built up over time was thoroughly removed, leaving the entire space fresh and…
Fast, efficient, extremely knowledgeable!
I have used a lot of different companies for carpet cleaning over the years working in property management and am extremely impressed with Novasteam after trying them out. Their communication and notification system is perfect, quality of work was above expectations, and price still came in lower than comparatives.…
Novasteam was fantastic. I will definitely be using their services again!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 166 | $176–$353 |
| Pet stain & odor removal | 120 | $175–$310 |
| Carpet steam cleaning | 110 | $153–$297 |
| Area rug cleaning | 42 | $126–$261 |
| Upholstery cleaning | 12 | $203–$354 |
| HVAC duct & vent cleaning | 2 | $536–$1.1k |
| Drapes & curtain cleaning | 2 | — |
