Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts

Experts Reviews · Company report
Novasteam LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%60+4.2Craft & service penalty84−1.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Novasteam LLC

Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 4.9★ from 484 Google reviews

📞 Call (509) 420-3699Request a call backWebsite ↗

Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Novasteam LLC is better than 95% of move-in/move-out cleaning services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Novasteam LLC is better than 94% of move-in/move-out cleaning services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Novasteam LLC is better than 84% of move-in/move-out cleaning services.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Novasteam LLC is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Novasteam LLC is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Novasteam LLC is better than 60% of move-in/move-out cleaning services.B
60

Reviews for your job

Customers hired Novasteam LLC for 7 kinds of job.

Novasteam LLC for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.166
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$353
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 166 Google reviews tagged “General carpet cleaning” · showing 20

Beth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Terrific customer service that provides quality work. Highly recommend.

Paid $200–400Great priceGeneral carpet cleaningService not listed
Traci1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very informative and professional. Took a little longer than I expected for carpet to dry. But other than that the carpet came out very nice.

General carpet cleaning
Tim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fantastic job!

Paid $200–400Reasonable priceGeneral carpet cleaningPet stain & odor removal
Kendra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Nathan was great! Professional and got the job done.

General carpet cleaningPet stain & odor removal
Summer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great experience with these guys.

Paid $200–400Great priceGeneral carpet cleaning
Clairetta1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I am very pleased with the service and I will continue to use this company on a yearly bases.

HVAC system maintenanceCarpet steam cleaningGeneral carpet cleaning
Antonio2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I am very satisfied with a job well done by Nathan at Novasteam. My carpets came out looking great and clean. Thank you Novasteam.

Great priceGeneral carpet cleaning
Jeanne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Nathan was absolutely the best. Wonderful job. All spots gone in 2 hours time. Now if dry time was the same, I’d really be a happy camper. Thanks again and see you in the future.

General carpet cleaningPet stain & odor removalArea rug cleaning
Catherine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

efficient, helpful, job well done.

Paid $1–200Great priceGeneral carpet cleaning
JanetLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Have used other services ,yet return to Novasteam for a superior outcome.

General carpet cleaning
Joan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great service. I have had them at least three times. Very professional and fair. Will Continue to use Novasteam in the future.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great job, good service , very professional workers

Carpet steam cleaningGeneral carpet cleaning+ Professionalism
AL2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Fantastic Service. I was overwhelmed & shocked at the results. 100% recommend!

Paid $200–400Great priceCarpet steam cleaningGeneral carpet cleaning
Janice2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great customer service and excellent carpet cleaning! Thank you!

Paid $1–200Great priceGeneral carpet cleaning
Rose5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

On time, friendly and efficient. Great job!

Paid $1–200Great priceGeneral carpet cleaning
E5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I cannot recommend Novasteam enough! I submitted a request on their website and received a phone call back the exact same day. The entire scheduling process was incredibly quick and completely painless. Kya was absolutely amazing to work with. He is so friendly, deeply professional, and went above and beyond to work…

Paid $100–200Great priceGeneral carpet cleaning
Poetically11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

HANDS DOWN this was the best customer service experience I have ever had!!! Not only did Kya do a PHENOMENAL job with my carpets (made them like new!), he also brought amazing energy and positivity into my home!!! I would trust him to do the job even I wasn’t present! 10 out of 10!!!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
KukalaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My carpets look new and smell great! They cleaned urine spots from my puppy. Price is great! So worth every penny! I will be a regular customer!

Paid $100–200Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Tiffany1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Novasteam has cleaned our carpets, ducts, and detailed our boat and truck. Kya does a wonderful job every time and we will continue to use and recommend him to everyone we know!

Paid $100–200Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
sabina13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

My stairs and carpet were brought back to life! The care that was put into cleaning the carpets was five star! Kya did an amazing job! Thorough in explaining what he was going to do.

Paid $100–200Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning+ Responsiveness+ Punctuality+ Quality

Show more general carpet cleaning reviews (146 more) →

Price

$176-27% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 61%Reasonable 39%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning166$176–$353
Pet stain & odor removal120$175–$310
Carpet steam cleaning110$153–$297
Area rug cleaning42$126–$261
Upholstery cleaning12$203–$354
HVAC duct & vent cleaning2$536–$1.1k
Drapes & curtain cleaning2—

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