How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%60+4.2Craft & service penalty84−1.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORENovasteam LLC
Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 4.9★ from 484 Google reviews
Report card
Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Novasteam LLC for 7 kinds of job.
Novasteam LLC for general carpet cleaning
Clear ✕All 166 Google reviews tagged “General carpet cleaning” · showing 60
Terrific customer service that provides quality work. Highly recommend.
Very informative and professional. Took a little longer than I expected for carpet to dry. But other than that the carpet came out very nice.
Fantastic job!
Nathan was great! Professional and got the job done.
Great experience with these guys.
I am very pleased with the service and I will continue to use this company on a yearly bases.
I am very satisfied with a job well done by Nathan at Novasteam. My carpets came out looking great and clean. Thank you Novasteam.
Nathan was absolutely the best. Wonderful job. All spots gone in 2 hours time. Now if dry time was the same, I’d really be a happy camper. Thanks again and see you in the future.
efficient, helpful, job well done.
Have used other services ,yet return to Novasteam for a superior outcome.
Great service. I have had them at least three times. Very professional and fair. Will Continue to use Novasteam in the future.
Great job, good service , very professional workers
Fantastic Service. I was overwhelmed & shocked at the results. 100% recommend!
Great customer service and excellent carpet cleaning! Thank you!
On time, friendly and efficient. Great job!
I cannot recommend Novasteam enough! I submitted a request on their website and received a phone call back the exact same day. The entire scheduling process was incredibly quick and completely painless. Kya was absolutely amazing to work with. He is so friendly, deeply professional, and went above and beyond to work…
HANDS DOWN this was the best customer service experience I have ever had!!! Not only did Kya do a PHENOMENAL job with my carpets (made them like new!), he also brought amazing energy and positivity into my home!!! I would trust him to do the job even I wasn’t present! 10 out of 10!!!
My carpets look new and smell great! They cleaned urine spots from my puppy. Price is great! So worth every penny! I will be a regular customer!
Novasteam has cleaned our carpets, ducts, and detailed our boat and truck. Kya does a wonderful job every time and we will continue to use and recommend him to everyone we know!
My stairs and carpet were brought back to life! The care that was put into cleaning the carpets was five star! Kya did an amazing job! Thorough in explaining what he was going to do.
Great attention to detail! We bundled many services today. Vent cleaning, dry vent, carpet cleaning, window washing, gutters, solar panels,you name it! Gave us some great tips. We will definitely use them every year.
Did a super amazing job on our living room and carpets. Very easy going and has great pricing. Will be booking again for sure!
We have used them for a few years for anything from carpet cleaning to cleaning our windows to cleaning our gutters. They’ve always done an outstanding job for us and their customer service is great.
Fast, efficient, extremely knowledgeable!
Novasteam did an excellent job cleaning my carpets! He is super knowledgeable and personable. I will call them again the next time I need my carpet done.
I have used a lot of different companies for carpet cleaning over the years working in property management and am extremely impressed with Novasteam after trying them out. Their communication and notification system is perfect, quality of work was above expectations, and price still came in lower than comparatives.…
Novasteam was fantastic. I will definitely be using their services again!
Excellent service, very professional staff, affordable price.
Phenomenal experience with Kya. The products work so well to take out all of the stains and smells! Kya was quick, efficient, professional, and I couldn't ask for a better experience!
Great service as usual. Won't use anybody else!
Kya was amazing! Super professional and got the job done quickly. The house looks great and I feel like I can breathe again. Highly recommend using Novasteam. You'll be more than happy with the results. Super professional and knowledgeable about not only their products, but about all the variables that impact the…
The man did a great job very fast and efficient kept me informed of everything he was doing.
10/13/25 Novasteam came to the rescue again. My light couch has survived 15 years with 12 grandkids. This weekend was the real test when I found a paint smudge left by little hands on my ivory couch. Kya showed up on Monday and first tested the material of my couch for colorfast ability and then used his…
We have had Novasteam come clean our carpets, and upholstery about once a year for the last 5 years. We recently had foster puppies so the carpets were especially bad, and had urine spots. After Novasteam they are looking almost brand new. We are always happy with the outcome and they are kind and professional as well. Highly recommend!
Kia did an amazing job. Nice young man.
This was our second time having Kya from Novasteam clean our carpets, and once again he did an excellent job. The entire process, from scheduling to completion, was seamless and communication was clear and professional. Kya not only left our carpets looking great, but also took the time to inspect our vents and…
The process before and after the cleaning was amazing super easy smooth fast, and being able to txt made everything easier. I absolutely love the results 💯% recommend. Great service! P.S I took this picture in the middle of the cleaning not the best one but you can clearly see a difference already.
I have used nova steam multiple times for everything. Grout cleaning, vent cleaning, carpets, hard wood. They continue to do an outstanding job and will continue to use their expertise. 100/10 would recommend
Always on time. Kya and his team are professional and fast.
As always, Novasteam is absolutely the best in all ways! Great deals, service, and professional! Thank you!!
We just had Novasteam at our home again. They shampooed our carpets paying extra attention to dog potty stains and they cleaned our gutters. They returned in better weather to do our windows, inside and out. They are always courteous and professional and they care about doing exactly what you need. They are also…
Wonderful service , I love looking at my carpets when he is done. My really old carpet almost looks new and it has a bright and shinny look. Would definitely highly recommend.
Excellent service, remove stains and they don’t come back. Technician/owner Kaya polite and professional!
Michael was very professional, and did an excellent job! I will refer this company to every I know who needs their carpets cleaned. I will not use any other company for carpet cleaning in the Tri- Cities. Novasteam is top notch.
Great job. My carpets look great
Very professional, you could tell he was fairly new. He told me latter this was his second day. Carpets aren’t as clean as first time I used this company but a decent job.
Need to start right on time, but other than that excellent!
Hands down one of the best carpet cleaning services I ever had. I have a rescue cat with urinating issue. This service has minimized the odors. The perfumes in the cleaner smelled so nice. I've tried several companies and this company by far has my vote. They got spots out other competitors didn't. Like the hard…
Incredible service. Fast and friendly. Made my area rug look brand new again. Highly recommend for both professionalism and quality of work.
They were suppose to use corner guard protectors to protect the wall edges. Overpriced service!
Very professional. I will use this company again. They made my carpet look like new very impressed.
They always have done a great job for us.
I use Novasteam 3 or 4 times a year and they are amazing every time. I'll never use anyone else.
My carpets look amazing! We will definitely use NovaSteam again. Thank you for your professionalism and service .
Time will tell the real story.
Absolutely fantastic service, and my carpets never looked better! Very professional, yet very friendly, and outgoing. Michael was amazing! Quick response to my inquiry, and scheduling was super easy. Arrived ON TIME, and after a quick walk through of all areas to be cleaned, he went straight to work, and did an…
Tech called ahead of time to see if it was okay to heading out, very polite, great customer service will definitely use Novasteam in the future carpets look great.
Michael was professional, knowledgeable, and thorough. He explained the process, especially the problem stains and the cleaning process for them. The result of his effort was a clean, beautiful carpet. I am very satisfied with all he accomplished and with the reasonable cost.
Very satisfied with the cleaning I had done. Michael is so awesome!
Great service!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 166 | $176–$353 |
| Pet stain & odor removal | 120 | $175–$310 |
| Carpet steam cleaning | 110 | $153–$297 |
| Area rug cleaning | 42 | $126–$261 |
| Upholstery cleaning | 12 | $203–$354 |
| HVAC duct & vent cleaning | 2 | $536–$1.1k |
| Drapes & curtain cleaning | 2 | — |