Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts

Experts Reviews · Company report
Novasteam LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%60+4.2Craft & service penalty84−1.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Novasteam LLC

Pasco, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 84 move-in/move-out cleaning services · 4.9★ from 484 Google reviews

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Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Novasteam LLC is better than 95% of move-in/move-out cleaning services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Novasteam LLC is better than 94% of move-in/move-out cleaning services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Novasteam LLC is better than 84% of move-in/move-out cleaning services.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Novasteam LLC is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Novasteam LLC is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Novasteam LLC is better than 60% of move-in/move-out cleaning services.B
60

Reviews for your job

Customers hired Novasteam LLC for 7 kinds of job.

Novasteam LLC for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.120
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$175–$310
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 120 Google reviews tagged “Pet stain & odor removal” · showing 20

Sally3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Excellent job, I would definitely use them again

Paid $1–200Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Tim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

If you are in Tri Cities, Washington or surrounding areas and need your carpets cleaned, you’ve found them! They took care of the carpets in my house and it smells brand new! Give them a call!

Carpet steam cleaningPet stain & odor removal
Tim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fantastic job!

Paid $200–400Reasonable priceGeneral carpet cleaningPet stain & odor removal
Kendra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Nathan was great! Professional and got the job done.

General carpet cleaningPet stain & odor removal
Michael12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This company was amazing, I have rental properties in tri cites and made a call to them and was amazed at pricing, so I gave them a shot!!! And I must say was worth it the add ones they said I need Vary fair priced, nothing like the last company I was using for my rentals, all the add ones cost more then the…

Paid $1–200Great pricePet stain & odor removal
Clairetta1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I am very pleased with the service and I will continue to use this company on a yearly bases.

HVAC system maintenanceCarpet steam cleaningGeneral carpet cleaning
Jeanne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Nathan was absolutely the best. Wonderful job. All spots gone in 2 hours time. Now if dry time was the same, I’d really be a happy camper. Thanks again and see you in the future.

General carpet cleaningPet stain & odor removalArea rug cleaning
Joan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great service. I have had them at least three times. Very professional and fair. Will Continue to use Novasteam in the future.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
Shirley10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a dog eat a whole bag of dog food and got sick all over my bedroom floor and carpet. These gentlemen came right out, clean the carpet so good! It smells wonderful in there and the carpet is so soft

Paid $1–200Great priceCarpet steam cleaningPet stain & odor removal
Poetically11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

HANDS DOWN this was the best customer service experience I have ever had!!! Not only did Kya do a PHENOMENAL job with my carpets (made them like new!), he also brought amazing energy and positivity into my home!!! I would trust him to do the job even I wasn’t present! 10 out of 10!!!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
KukalaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My carpets look new and smell great! They cleaned urine spots from my puppy. Price is great! So worth every penny! I will be a regular customer!

Paid $100–200Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Tiffany1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Novasteam has cleaned our carpets, ducts, and detailed our boat and truck. Kya does a wonderful job every time and we will continue to use and recommend him to everyone we know!

Paid $100–200Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
LakieshaLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

He was quick and made the carpets look great. I really appreciated his honesty. We would definitely book again

Paid $100–200Reasonable priceCarpet steam cleaningPet stain & odor removal
sabina13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

My stairs and carpet were brought back to life! The care that was put into cleaning the carpets was five star! Kya did an amazing job! Thorough in explaining what he was going to do.

Paid $100–200Reasonable priceGeneral carpet cleaningPet stain & odor removalArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Johnthomas14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Always very pleased with their work! Very friendly and professional! Reasonable prices too!

Paid $200–300Great priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Patricia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We have used them for a few years for anything from carpet cleaning to cleaning our windows to cleaning our gutters. They’ve always done an outstanding job for us and their customer service is great.

Paid $200–300Great priceGeneral carpet cleaningPet stain & odor removal
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Novasteam did an excellent job cleaning my carpets! He is super knowledgeable and personable. I will call them again the next time I need my carpet done.

General carpet cleaningPet stain & odor removal+ Responsiveness
ShayLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I have used a lot of different companies for carpet cleaning over the years working in property management and am extremely impressed with Novasteam after trying them out. Their communication and notification system is perfect, quality of work was above expectations, and price still came in lower than comparatives.…

Paid $100–200Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Katy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent service, very professional staff, affordable price.

Paid $100–200Great priceGeneral carpet cleaningPet stain & odor removal
Tiffany2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Phenomenal experience with Kya. The products work so well to take out all of the stains and smells! Kya was quick, efficient, professional, and I couldn't ask for a better experience!

Paid $100–200Great priceGeneral carpet cleaningPet stain & odor removal

Show more pet stain & odor removal reviews (100 more) →

Price

$176-27% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 61%Reasonable 39%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning166$176–$353
Pet stain & odor removal120$175–$310
Carpet steam cleaning110$153–$297
Area rug cleaning42$126–$261
Upholstery cleaning12$203–$354
HVAC duct & vent cleaning2$536–$1.1k
Drapes & curtain cleaning2—

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