Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts
Google reviewers rate Novella Medical Services five stars based on 228 reviews, with the owner responding to 99% of them. Customers frequently praise the friendly staff, punctual appointments, and thorough explanations provided during Botox, filler, microneedling, and laser hair removal treatments. Many highlight the natural results and honest pricing, noting that providers avoid unnecessary procedures. A minor criticism involves dissatisfaction with specific Botox outcomes in the glabellar and under-eye areas.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
228 Google reviews we collected
Phrases our text analysis found in 175 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 175 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend her, she’s very knowledgeable and did a great job.”
“Definitely recommend coming here for any treatment and I love that they partner with the alle app.”
“I was very comfortable with her honesty and advice.”
“She’s super sweet & thorough, and makes the entire process comfortable from start to finish.”
“She explains everything so well, knows exactly what you want, and always comes through.”
“Everybody in the office is very friendly, patients are seen on time maybe just 5 minutes waiting in lobby , and the doctor is very kind and fair.”
“If you’re curious about tox/fillers give Novella a call, it is so worth it to feel that you look like “yourself” again.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Novella Medical Services for 6 kinds of job. Pick one to see what they paid and said.
Lisa is the BEST! She Is so informative and I trust her! Love my results! Wouldn't go anywhere else!
Microneedling w/ PDRN done by Alexis. I highly recommend her, she’s very knowledgeable and did a great job. It was my first time getting this treatment and I’d get it done again. Can’t wait for my next session (:
Dr. Sam is the best!!!!!!! Dr Lisa is wonderful too! I feel 100% confident with either one of them! Their staff is so friendly and I feel in such good hands with both Dr Sam and Dr. Lisa! Thank you for your wonderful care ❤️
Always very professional. The office staff are all very friendly and Dr. Lisa will not steer you wrong always very helpful
Alexis is the best! She was nothing but honest and exceptional! Has a gentle hand didn’t feel a pinch! She made me feel comfortable as a newbie and made sure I was okay the entire time. Truly an amazing person!
I have been here multiple times to see Alexis and I sooo enjoy going !!! The atmosphere is amazing, so relaxing and enjoyable. Alexis is amazing at what she does, listens to your concerns and wants & gives her input on what would look best ! She has the best personality and is so personable. Definitely recommend…
| Job | Reviews | Category typical |
|---|---|---|
| BOTOX treatments | 23 | — |
| Lip fillers | 13 | — |
| JUVÉDERM treatments | 6 | — |
| Microneedling | 3 | — |
| BBL photo facial | 3 | — |
| Laser hair removal | 2 | — |
5.0 ★★★★★ 228 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Lisa is the BEST! She Is so informative and I trust her! Love my results! Wouldn't go anywhere else!
Thank you so much! We love hearing how much you trust Dr. Lisa and are happy you’re loving your results. We’re lucky to have you as part of the Novella family!
Microneedling w/ PDRN done by Alexis. I highly recommend her, she’s very knowledgeable and did a great job. It was my first time getting this treatment and I’d get it done again. Can’t wait for my next session (:
We’re so happy you loved your first PDRN microneedling experience! Alexis will be so glad to hear this, and we can’t wait to have you back for your next session!
Dr. Sam is the best!!!!!!! Dr Lisa is wonderful too! I feel 100% confident with either one of them! Their staff is so friendly and I feel in such good hands with both Dr Sam and Dr. Lisa! Thank you for your wonderful care ❤️
Thank you so much! We’re truly grateful for your trust and are so glad you feel well cared for by our team. It means a lot to us. :)
Love Dr. Romeo and staff. I wouldn’t trust anyone else.
Thank you so much for your kind words! ❤️ We truly appreciate your trust in Dr. Romeo and our team. It means the world to us to be part of your care, and we're so grateful for your support. We look forward to seeing you again soon!
Always very professional. The office staff are all very friendly and Dr. Lisa will not steer you wrong always very helpful
Thanks so much! We’re glad you feel that way — it means a lot to us!
Alexis is the best! She was nothing but honest and exceptional! Has a gentle hand didn’t feel a pinch! She made me feel comfortable as a newbie and made sure I was okay the entire time. Truly an amazing person!
Thank you so much for your sweet review! 🤍 We’re so happy Alexis made your first experience comfortable and easy. She truly takes the time to listen, be honest about recommendations, and make sure her patients feel at ease throughout the entire process. We appreciate you trusting us and can’t wait to see you again!
I have been here multiple times to see Alexis and I sooo enjoy going !!! The atmosphere is amazing, so relaxing and enjoyable. Alexis is amazing at what she does, listens to your concerns and wants & gives her input on what would look best ! She has the best personality and is so personable. Definitely recommend coming here for any treatment and I love that they partner with the alle app. Getting money back for treatments is great.
Thank you so much for such a thoughtful review! 🤍 We love hearing that you enjoy your visits with Alexis and feel comfortable sharing your goals and concerns with her. She truly cares about creating results that feel right for each patient. We appreciate your continued trust in Alexis and our team, and we’re so glad you’re taking advantage of the Alle rewards too! We can’t wait to see you again!
Alexis was super friendly and knowledge. She made me feel safe and most importantly I loved the results of my Botox.
Thank you so much for your kind words! We’re so happy to hear that Alexis made you feel comfortable and confident throughout your treatment. Even better that you’re loving your Botox results! 🤍 We truly appreciate you trusting us with your care and look forward to seeing you again!
Honestly, Alex is the best! She explains everything so well, knows exactly what you want, and always comes through. She’s so knowledgeable and just amazing at what she does. I 100% recommend her! ❤️
Thank you so much for your kind words! ❤️ We’re so happy to hear you had such a great experience with Alexis. She truly loves making sure her patients feel comfortable, informed, and confident in their results. We appreciate your recommendation and can’t wait to see you again!
Absolutely love this place! I’ve gone to Alexis for my filler and Botox and I’m obsessed with the results after each visit. She’s super sweet & thorough, and makes the entire process comfortable from start to finish. + their entire staff is super friendly and welcoming! 10/10
Thank you so much for the amazing review! 🫶🏼 We love hearing how happy you are with your results with Alexis. Making sure you feel comfortable and confident every step of the way is so important to us. We truly appreciate your kind words about our entire team and can’t wait to see you again!
Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts
