Analyzing 7,506,8087.5M ReviewsFor 21,14521.1K Experts

Experts Reviews · Company report
NOVUS Glass of Rifle logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

NOVUS Glass of Rifle

Rifle, CO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 5.0★ from 42 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NOVUS Glass of Rifle is better than 99% of auto repair shops.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NOVUS Glass of Rifle is better than 96% of auto repair shops.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.NOVUS Glass of Rifle is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NOVUS Glass of Rifle is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NOVUS Glass of Rifle is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NOVUS Glass of Rifle is better than —% of auto repair shops.–
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Reviews for your job

Customers hired NOVUS Glass of Rifle for 3 kinds of job.

NOVUS Glass of Rifle for auto windshield repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto windshield repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Auto windshield repair”

Lisa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

I caught a rock in Debeque Canyon at 3pm on a Friday afternoon. Called in and they fixed a big chip as soon as I got there!! Great price, great service!

Great priceAuto windshield repair
Sara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had an incredible experience with Novus Glass in Rifle today. The guy in the office (Sorry I didn’t catch his name!) was amazing—he took all my insurance information and handled the entire claim process quickly and efficiently, making it completely hassle-free.My technician, Alex, went above and beyond. I…

Great priceAuto windshield repairService not listed
Casey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Easy to schedule and the price was fair. Glass looks great!

Great priceAuto windshield repairInstallation
Sean7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Novus Glass of Rifle is great! Had Safelite cancel on me last minute, and took my car straight to Novus and they repaired my rock chip on the spot in minutes. Highly recommend this company and will definitely be using them for all my auto glass needs!

Great priceAuto windshield repair
Ruby6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dillon was kind and courteous, quick and efficient. I was very pleased with my services. I would absolutely recommend Novus to others.

Great priceAuto windshield repair
MaribelLocal Guide · 141 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We took our rusty Jeep in to get a windshield replaced. We receive great service and very reasonable price. Thank you Dillon

Customer photo from Maribel's review
Great priceAuto windshield repairInstallation
KyleLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This place is amazing. The staff is so incredibly helpful and accommodating. I cannot recommend them enough. Cracked windshields is never fun, but working with Novus is such a pleasure.

Great priceAuto windshield repair
MSLocal Guide · 105 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Excellent service and customer service! Always accommodating to my needs and schedule. HIGHLY RECOMMEND!

Not sureAuto windshield repair
LydiaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great team to work with for our auto glass repairs. Glad they are a guaranteed repair shop with my insurance.

Auto windshield repairAuto windshield replacement
TaylorLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great experience with Novus Glass. The team was professional, responsive, and easy to work with from start to finish. They explained the process clearly, showed up on time, and the quality of the work was excellent. It’s clear they take pride in what they do. Highly recommend Novus Glass for anyone needing reliable,…

Great priceAuto windshield repair
Shelby4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Amazing customer services, reasonable prices, and quick! Highly recommend them for any new windshields or chip and crack till!

Great priceAuto windshield repair
TerriLocal Guide · 212 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They got me right in. Great price, friendly staff.

Great priceAuto windshield repair
David10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Great priceAuto windshield repair
whisperza2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Great priceAuto windshield repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 86%Reasonable 5%Overpriced 0%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Auto windshield repair14—
Installation6—
Auto windshield replacement3—

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