Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

Experts Reviews · Company report
NTB-National Tire & Battery logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

NTB-National Tire & Battery

Chattanooga, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 98 tire shops · 4.7★ from 758 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NTB-National Tire & Battery is better than 83% of tire shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NTB-National Tire & Battery is better than 74% of tire shops.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.NTB-National Tire & Battery is better than —% of tire shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NTB-National Tire & Battery is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NTB-National Tire & Battery is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NTB-National Tire & Battery is better than 100% of tire shops.A
100

Reviews for your job

Customers hired NTB-National Tire & Battery for 8 kinds of job.

NTB-National Tire & Battery for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.33
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 53/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Steering & suspension repair”

BenLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I worked with Paul and Avery and they were great! They were honest and the price I was quoted was what I paid. The work was done in a timely manner. I definitely recommend NTB.

TiresSteering & suspension repair
Avery11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Clean shop, clean lobby, organized Mechanics. Exactly what I hope to see when coming to my local neighborhood shop. Very convenient location 5 minutes from my house. The front desk people are polite, and they do a good job of explaining whatever the situation is. Would recommend to my friends and family.

Reasonable priceSteering & suspension repairWheel alignmentBrakes
LindseyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jason, Paul, and Austin were fantastic and completed my oil change and tire rotation so quickly! This is my third time visiting this location, and I will absolutely return. I love being able to call and ask questions because the staff is always so friendly. Plus, having a spotless showroom to enjoy during the wait is wonderful!

Great priceAir & cabin filter replacementTiresSteering & suspension repair
jeremiah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Paul was great. Nicest and most trustworthy place in Chattanooga for most of you automotive needs

Great priceAir & cabin filter replacementTiresSteering & suspension repair
Davon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★

I visited this shop for my 2020 Chevrolet Trax, I honestly will start saying that these people will waste your time this was my 2nd visit and I told them specifically that I have a clicking noise when my wheel turns I told them to check everything for a front end inspection at first they said it was my tires making…

Steering & suspension repair
convictors2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brought my 2018 sti in for tires, alignments, and services with this location and a tech named Avery has always done the work. Avery has done amazing jobs on my car with alignments, oil changes, and providing excelent results every time and always a very friendly face. Made the east brainerd store my go to location for getting services that i need done.

Great priceTiresSteering & suspension repairWheel alignment

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 38%Overpriced 0%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Tires136—
Oil change34—
Wheel alignment20—
Brakes17—
Battery8—
Steering & suspension repair6—
General repairs5—
Air & cabin filter replacement4—

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