Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Customers frequently cite fast service, friendly staff, and clear communication regarding repairs and tire options. Positive reviews highlight competitive pricing and the ability to explain vehicle needs effectively. However, several negative reviews describe instances of poor communication, such as staff ignoring customers or failing to identify mechanical issues correctly. Some complaints also mention specific service limitations, like refusing alignment for lowered vehicles, and incidents involving lost keys or unprofessional behavior during busy periods.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
758 Google reviews we collected
Phrases our text analysis found in 586 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 586 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“As a young woman, I usually hate dealing with any car shops, but this was exactly the kind of experience I needed.”
“this was unprofessional they expected me to get out in the rain instead of pulling me in and asking what services I need but instead just left me hang…”
“I came in having a terrible day, and Joe immediately came outside as soon as I parked.”
“They did a great job getting my car in the shop quickly when I needed a repair that fell under my covered road hazards insurance for the tires.”
“…st left me hanging I will not recommend this place at all to any one horrible service…”
“I would definitely recommend this location to anyone needing tire or alignment services!”
“Will not be back because of the people only for the pricing.”
“Friendly and professional service at a reasonable price point.”
“I trusted for a second time that they would fix my vehicle since they already overcharged me and did not perform the service that I asked for.”
“It’s always nice to find a place you can trust to take care of your car and treat you right.”
“I’ll go elsewhere from now on because it seems shady.”
“Great experience, great customer service kept me updated throughout the whole experience”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired NTB-National Tire & Battery for 8 kinds of job. Pick one to see what they paid and said.
I came in having a terrible day, and Joe immediately came outside as soon as I parked. As a young woman, I usually hate dealing with any car shops, but this was exactly the kind of experience I needed. Joe was friendly, inviting, and had me in and out of there in under a hour with an appointment to get things done…
Joe and the others who assisted us with our F150 were wonderful to work with. They showed us what we needed so we didn’t have any doubts about their suggested repairs.
They did a great job getting my car in the shop quickly when I needed a repair that fell under my covered road hazards insurance for the tires. Highly recommend.
I had a great experience with NTB on East Brainerd! They did my wheel alignment and provided excellent service. The staff was friendly, professional, and helpful, and I really appreciated the attention they gave to my vehicle. It’s always nice to find a place you can trust to take care of your car and treat you…
Great experience, great customer service kept me updated throughout the whole experience
Aaron was a great help, and even helped me get a better price on four tires! Service was fast and friendly, would highly recommend.
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 136 | — |
| Oil change | 34 | — |
| Wheel alignment | 20 | — |
| Brakes | 17 | — |
| Battery | 8 | — |
| Steering & suspension repair | 6 | — |
| General repairs | 5 | — |
| Air & cabin filter replacement | 4 | — |
4.7 ★★★★★ 758 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great prices and exceptional service!
Thank you so much for this fantastic rating! This exactly where we want to be for you!
I came in having a terrible day, and Joe immediately came outside as soon as I parked. As a young woman, I usually hate dealing with any car shops, but this was exactly the kind of experience I needed. Joe was friendly, inviting, and had me in and out of there in under a hour with an appointment to get things done that I needed. I’ve always been rough on cars, so NTB and Joe will definitely be seeing more of me due to the customer service alone.
Thank you so much for this fantastic rating! This exactly where we want to be for you!
Good job.
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Joe and the others who assisted us with our F150 were wonderful to work with. They showed us what we needed so we didn’t have any doubts about their suggested repairs.
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
Great customer service with Joe!! Very helpful.
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
Fast service, great experience
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
They did a great job getting my car in the shop quickly when I needed a repair that fell under my covered road hazards insurance for the tires. Highly recommend.
Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!
I had a great experience with NTB on East Brainerd! They did my wheel alignment and provided excellent service. The staff was friendly, professional, and helpful, and I really appreciated the attention they gave to my vehicle. It’s always nice to find a place you can trust to take care of your car and treat you right. I would definitely recommend this location to anyone needing tire or alignment services!
Thank you so much for this fantastic rating! This exactly where we want to be for you!
Great experience, great customer service kept me updated throughout the whole experience
Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!
Aaron was a great help, and even helped me get a better price on four tires! Service was fast and friendly, would highly recommend.
Thank you so much for taking the time to rate us. We know how busy life can get and it means so much. We look forward to delivering this level of service every visit!
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
