How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORENTB-National Tire & Battery
Chattanooga, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 98 tire shops · 4.7★ from 758 Google reviews
Report card
Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired NTB-National Tire & Battery for 8 kinds of job.
NTB-National Tire & Battery for tires
Clear ✕All 136 Google reviews tagged “Tires” · showing 120
Joe and the others who assisted us with our F150 were wonderful to work with. They showed us what we needed so we didn’t have any doubts about their suggested repairs.
Great customer service with Joe!! Very helpful.
Fast service, great experience
They did a great job getting my car in the shop quickly when I needed a repair that fell under my covered road hazards insurance for the tires. Highly recommend.
Aaron was a great help, and even helped me get a better price on four tires! Service was fast and friendly, would highly recommend.
Excellent customer service, great prices and fast work.
great place to go definitely recommend! very friendly staff! :)
Great! Quick and easy.
No issues, all was great.
Great and fast service highly recommend!!
Jason was honest. Fast work. Much appreciated.
Spoke with Austin regarding a set of tires. He was most helpful in the selection and arranging installation. Ordered tires, scheduled day, time and had project completed when expected. Many places to purchase tires in town but for me this is the place.
Incredibly helpful and friendly
Paul was very helpful. The service was great!
Jason and his team were great! Very nice, quick, and professional service. Would definitely recommend. Thank you!
Flat tire. Paul took care of it quickly.
I worked with Paul and Avery and they were great! They were honest and the price I was quoted was what I paid. The work was done in a timely manner. I definitely recommend NTB.
NTB is always great - great service! Speedy and efficient.
Always do a great job of being transparent about what your car needs and not overselling you services. Quick and easy.
Great service
Great service great prices!
Scheduled appt online. Seen immediately and checked in upon arrival. Had a diagnosis within 15 minutes.
The company ntb changed the oil on my Honda,that company rotated my tires which prevented me from having to pay in 10 months for a new set of 4 instead I'll get 2 more year s ,they also made all the idiot lights go off,my wife was impressed ,brought it all in for under $90.00 I'm a happy man
Had 2 tires replaced. Have gotten all my tires with NTB for over 20 years. They also let me know my battery needed to be replaced.
Received great service!!
Jason, Paul, and Austin were fantastic and completed my oil change and tire rotation so quickly! This is my third time visiting this location, and I will absolutely return. I love being able to call and ask questions because the staff is always so friendly. Plus, having a spotless showroom to enjoy during the wait is wonderful!
Great service
Just got a tire repaired. Very quick, nice and efficient!
They did a great job- worked my urgent situation I. As quickly as they could! Timely and customer service oriented.
NTB on East Brainerd in Chattanooga has always helped me when I needed it. They have great customer service, great prices, and they do quality work that you can trust. They are my go to for tires, oil changes, and batteries.
Salesman did not seem to be personable at all..didn’t take any of our info about our tire info, just asked for the keys and went outside without telling us what he was doing to our car. Will not be back because of the people only for the pricing.
NTB were real easy to work with and did a great handling my tire issues. I appreciate their support.
Come here for all tire rotations. Always done well
The service was professional, and very informative of what needed to be done.
Came in with some tires out of roundness. They processed my warranty and swapped for new tires
Always gets us in and honors a Military discount. Appreciate all the help!
Paul was able to help me immediately with my tire. I was in and out of the service station in less than an hour. Friendly and professional service at a reasonable price point. Highly recommend.
The East Brainerd location in Chattanooga, TN was so accommodating when I came in for a last minute tire repair before driving to the beach! Jason was so nice, courteous, and helpful to work with! Thanks NTB!
Paul did a great job. Fast too
Service was great and quick. I would recommend NTB for fast service.
Great quality, service and price.
Fantastic experience working with NTB! They were fast and efficient with an exceptionally friendly, helpful and knowledgeable staff!
It’s raining really hard and I needed to get my 4 tires changed I waited infront of bay 1 employees standing around looking Dumb and lost at the same time.. this was unprofessional they expected me to get out in the rain instead of pulling me in and asking what services I need but instead just left me hanging I will…
Quick, efficient & informative from check in to check out.
They do a great job
Always a great experience! Thanks for your help!
Amazing service , fast and attentive ! Kind group of individuals who not only did a quick check but also walked me thru the process and allowed me to see for myself what the issue was ! 10/10 definitely recommend
NTB / Mavis on E. Brainerd, Chattanooga is a well run business. Paul is a great manager and always makes things happen. Thank You Gentleman!!! Happy Hethcox
10/10 customers service and work! I had just left my home for a quick drink and suddenly my tire pressure dropped and I had a flat. I brought my car in and in less than 30 mins I was out of there. I usually get my car taken to the dealership and wait hours and get charged hundreds. I wasn’t charged a dime for this…
Great service
Great timely service.Clean and comfortable waiting area.
Xxxxx at this location went above and beyond for me. I moved here last year, but before I moved I had my truck fully set up to go by Mavis in Mooresville NC. New tires, alignment, oil change, the works. Long story short, they messed up my truck pretty bad and also put on different tires than what I bought,…
Had a slow air leak in my tire. Came at the end of the day right before they closed. Gave me some free air. Came back the next day had it fixed within an hour.
Excellent service
Excellent customer service from start to finish! The staff at NTB was professional, friendly, and got me in and out in a timely manner.
Amazing! Had a flat and they were closing in just a few minutes. They stayed open late to get my tire fixed and were incredibly helpful and friendly. Great customer service and I truly appreciate their help.
Drove in and took care me without an appointment or hesitation. Ask for Jason at NTB top notch customer service in every way. He even went out of his way to find me a discount.
Anytime Ive had issues with a tire that has a warranty they get me in and out quickly! Great prices and great service!
So glad I took my car to NTB! They were great all the way around. Great service! Quick and friendly and efficient. Jason was great and helped tremendously.
Jason did a great job for me. He was professional, honest and helpful. He gets my business!
Great service and super quick! Walked in and was able to get a battery installed and tires replaced and aligned in a couple hours. Polite and attentive staff as well, highly recommend.
These guys were awesome I broke down in my rental car had to cancel the appointment I had scheduled to fix the tire I was having issues with and they still got me in and fixed quickly very impressed with them James was very helpful
Guys here were great! I needed to get my tires changed and alignment fixed. Very helpful and fast.
Really fast service i Really liked
Thank you so much Jason, he provided great customer service & the technicians did such a great job .
This is a review for two seperate visits to the NTB on East Brainerd, Chattanooga, TN. I made an appointment to have my Santa Fe brakes replaced. After inspection, they told me I didn't need to do it yet, gave me a recommendation on when to come back and have the brakes re-examined and explained what they base…
Friendly staff and fast service. The guy I talked to knew his stuff and explained things very well.
Great service, very friendly
Very friendly.
Friendly, courteous staff. Took care of a nail that had fortunately not punctured the inner tire. No patch needed and no expense charged. Thanks NTB!
Fast service and friendly staff.
Neil was a great help when I got a flat tire on a rainy day, great customer service. I recommend you stop here for all your tire needs and emergencies.
Paul was great. Nicest and most trustworthy place in Chattanooga for most of you automotive needs
Highly recommend. Outstanding service, great price. Super nice people. I had an unexpected flat, they fixed it within hours on a Saturday. I am a repeat customer, and will continue to do business here.
Neil was wonderful, respectful and efficient. Thank you for all of your help!
Thank you to Paul at the East Brainerd NTB location! Was able to get my mom’s car serviced in a timely and efficient manner. Your kindness, professionalism and excellent customer service is greatly appreciated! Best experience I’ve had in years!!
Paul was excellent in meeting all of our needs. Very professional and outgoing. Will definitely return!!
Paul Edwards provides great service. My tire problems are resolved and he explains things very well.
Neil and team were friendly and helpful by staying late to help after an unexpected tire blow out
Paul always helps me out great! Merry Christmas!
Quick! Excellent and efficient service!
These guys were life savers. I needed a tire immediately, as well as a fix to the lug nut, and they got me done and back on my way. I appreciate them so much.
Have come to the NTB on East Brainerd multiple times over the past few years and have always had the best service. If you need anything I would recommend.
Plugged tire and fixed flat. Friendly service and faster than expected!
Top notch professionals!
Able to take care of my problem and provided great info on new tires.
This store is very well managed and quickly identified our car had two out of balance tires where another NTB location in North Augusta, SC failed to fix four days ago. If your time constrained this is place in East Brainerd very prompt and courteous.
Paul and the whole NTB team are great. They've worked on all of my vehicles over the years. I've been going to them for my tires and other automotive needs and have always gotten great service. I highly recommend them.
It seems like I am always dealing with tire pressure issues or a nail in a tire and NTB always does a great job at helping me! Neil is so friendly - ask for him if you stop by this location.
Paul was incredibly helpful and kind and generous. Take your vehicles here for whatever you need.
These guys are awesome!
Friendly and fast service. Nice area to work while you wait!
Great service always!
Always great service and customer service
Want the cleanest, quietest place to wait on your car maintenance? It was new tires for me. Friendly staff, where you can even make an appointment, read a book or even get a little work done while you wait! Highly recommend.
It was a great experience! Quick and timely!! They always do a great job!
only place i bring my car!
Neil and Paul took care of a tire that needed to be patched for me. They were quick to take me in, day of, ran a through check for leaks and patched it right up. Great service and care.
Always appreciate the customer service I recieve here.
Brought my 2018 sti in for tires, alignments, and services with this location and a tech named Avery has always done the work. Avery has done amazing jobs on my car with alignments, oil changes, and providing excelent results every time and always a very friendly face. Made the east brainerd store my go to location for getting services that i need done.
Excellent service. My son got a flat tire late in the afternoon and they were able to take us in real quick even though they were about to close. Thank you so much!
Neil worked me in on a Sunday afternoon when I had a bolt in my tire keeping me from getting home. He was so communicative and kept me informed while they completed the repair. I’m thrilled. I highly recommend this location for great work and great service.
Very courteous staff. Very helpful. Highly recommend
Helpful and got me out quick.
Very professional and efficient. Walked in and had my tire patched within 30 minutes! Kind staff as well.
I had a wonderful experience today. The staff is very knowledgeable and friendly. I felt right at home. Many thanks!
Have always had a pleasant experience at this location!
Been coming here for all my car repairs and they're the best I've stuck with since I drive Lyft everyday! Honest mechanics and always do their best to help customers.
Friendly, fast, and reliable. They handled everything I needed effectively.
Prompt service. Fair price.
Paul is always very helpful, and I’m happy to have the help when needed! Today it happened to be replacing a popped tire. My family will continue coming in when we need it!
I had a massive bolt in my tire and drove it to this shop, they quickly repaired it and didn’t charge me a dime. I appreciate the fast and reliable service! Will be back for future repairs !
National Tire and Battery, located on East Brainerd Road, has historically and definitively been the best location for me to go and get my sedan routinely serviced. Today, while getting the tires on my sedan balanced and rotated, both Paul and Lee truly showed what it means to be the most effective automotive…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 136 | — |
| Oil change | 34 | — |
| Wheel alignment | 20 | — |
| Brakes | 17 | — |
| Battery | 8 | — |
| Steering & suspension repair | 6 | — |
| General repairs | 5 | — |
| Air & cabin filter replacement | 4 | — |


