Experts Reviews · Company report
NTB-National Tire & Battery logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

NTB-National Tire & Battery

Chattanooga, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 98 tire shops · 4.7★ from 758 Google reviews

Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NTB-National Tire & Battery is better than 83% of tire shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NTB-National Tire & Battery is better than 74% of tire shops.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.NTB-National Tire & Battery is better than —% of tire shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NTB-National Tire & Battery is better than 100% of tire shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NTB-National Tire & Battery is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NTB-National Tire & Battery is better than 100% of tire shops.A
100

Reviews for your job

Customers hired NTB-National Tire & Battery for 8 kinds of job.

NTB-National Tire & Battery for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 45
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Wheel alignment”

LydLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Joe and the others who assisted us with our F150 were wonderful to work with. They showed us what we needed so we didn’t have any doubts about their suggested repairs.

Reasonable priceTiresWheel alignmentBrakes
Leslie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I had a great experience with NTB on East Brainerd! They did my wheel alignment and provided excellent service. The staff was friendly, professional, and helpful, and I really appreciated the attention they gave to my vehicle. It’s always nice to find a place you can trust to take care of your car and treat you…

Great priceWheel alignment
Paul7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Spoke with Austin regarding a set of tires. He was most helpful in the selection and arranging installation. Ordered tires, scheduled day, time and had project completed when expected. Many places to purchase tires in town but for me this is the place.

Reasonable priceTiresWheel alignment
Luis9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Jason and his team were great! Very nice, quick, and professional service. Would definitely recommend. Thank you!

Great priceTiresWheel alignment
Sam6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Professional service at a reasonable price.

Reasonable priceWheel alignment
Avery11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Clean shop, clean lobby, organized Mechanics. Exactly what I hope to see when coming to my local neighborhood shop. Very convenient location 5 minutes from my house. The front desk people are polite, and they do a good job of explaining whatever the situation is. Would recommend to my friends and family.

Reasonable priceSteering & suspension repairWheel alignmentBrakes
LindseyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jason, Paul, and Austin were fantastic and completed my oil change and tire rotation so quickly! This is my third time visiting this location, and I will absolutely return. I love being able to call and ask questions because the staff is always so friendly. Plus, having a spotless showroom to enjoy during the wait is wonderful!

Great priceAir & cabin filter replacementTiresSteering & suspension repair
Matthew14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

NTB on East Brainerd in Chattanooga has always helped me when I needed it. They have great customer service, great prices, and they do quality work that you can trust. They are my go to for tires, oil changes, and batteries.

Air & cabin filter replacementTiresWheel alignment
Trent1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Super helpful, very fair, highly recommend!

Great priceWheel alignment
Matt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Tire rotation and wheel alignment. Quick, efficient work.

Reasonable priceWheel alignment
Katie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Guys here were great! I needed to get my tires changed and alignment fixed. Very helpful and fast.

TiresWheel alignment
Anna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very friendly.

Reasonable priceTiresWheel alignment
SusanLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I purchased tires from national battery and tire in April. I had a recent service appointment at Lexus of Chattanooga who recommended I rotate my tires. I returned to NBT as I recalled tire rotation was included in the purchase of the tires in April 2025. I saved over $100 getting my tires rotated at MBT. Once again they were efficient kind and attentive.

Great priceWheel alignment
MarcusLocal Guide · 832 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

This store is very well managed and quickly identified our car had two out of balance tires where another NTB location in North Augusta, SC failed to fix four days ago. If your time constrained this is place in East Brainerd very prompt and courteous.

Customer photo from Marcus's review
Reasonable priceTiresWheel alignmentBattery
ElaineLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Paul and the whole NTB team are great. They've worked on all of my vehicles over the years. I've been going to them for my tires and other automotive needs and have always gotten great service. I highly recommend them.

Great priceTiresWheel alignment
convictors2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brought my 2018 sti in for tires, alignments, and services with this location and a tech named Avery has always done the work. Avery has done amazing jobs on my car with alignments, oil changes, and providing excelent results every time and always a very friendly face. Made the east brainerd store my go to location for getting services that i need done.

Great priceTiresSteering & suspension repairWheel alignment
BethanyEdited 4 months ago★★★★★

Rating only, no written review.

Reasonable priceWheel alignmentOil change
David7 months ago★★★★★

Rating only, no written review.

Reasonable priceWheel alignmentService not listed
BLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★

Rating only, no written review.

Reasonable priceWheel alignmentService not listed
Marylou5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Great priceWheel alignmentOil changeService not listed

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 38%Overpriced 0%Not sure 1%

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