Analyzing 6,599,9706.6M ReviewsFor 18,33318.3K Experts

Experts Reviews · Company report
NuBlue Electric, Plumbing and Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%77+18.7Value 14%90+12.7Replies to reviews 7%51+3.6Craft & service penalty94−0.6Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

NuBlue Electric, Plumbing and Air

Greenville, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 24 tank installation · 4.8★ from 2,031 Google reviews

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Report card

Percentile vs other tank installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.NuBlue Electric, Plumbing and Air is better than 83% of tank installation.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.NuBlue Electric, Plumbing and Air is better than 77% of tank installation.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.NuBlue Electric, Plumbing and Air is better than 94% of tank installation.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.NuBlue Electric, Plumbing and Air is better than 90% of tank installation.A
90
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.NuBlue Electric, Plumbing and Air is better than 100% of tank installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.NuBlue Electric, Plumbing and Air is better than 51% of tank installation.C
51

Reviews for your job

Customers hired NuBlue Electric, Plumbing and Air for 8 kinds of job.

NuBlue Electric, Plumbing and Air for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–500
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “A/C system repair”

AshleyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Ryan had been extremely helpful this summer helping us figure out the issue with our HVAC system. Each time he was called out when the system froze over and stopped blowing cold air Ryan was timely, friendly and helpful. Ultimately this last service call revealed that the system had to be replaced and he provided…

Reasonable priceA/C system repair
helen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ryan was polite and new exactly what was wrong with the air conditioner. He was very helpful and knows what he was doing. Thank you for sending him

Not sureA/C system repair
Lakeeta4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

There services were the best. I called them and their technician responded immediately.. Thank you so much!

Reasonable priceHVAC system maintenanceA/C system repair
Makayla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very kind and gets the job done

Paid $400–500A/C system maintenanceA/C system repair
Katie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great customer service and quick to answer questions I had. They spent a lot of time talking me through what was going on so I was informed and understood.

Reasonable priceHVAC system repairHeating system repairA/C system repair
Rod4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great company that follows up and ensures the job has been done right. The technician (Mr. John Baca) sent out to my residence was extremely knowledgeable and professional. He took the time to answer all questions and explain the process every step of the way with my HVAC repairs. This technician is a staple within…

Paid $500–600Great priceGeneral repairs+ Responsiveness+ Punctuality+ Quality
Kristy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jacob was great! He listened to me as I described the issue and also showed me what he was doing to fix the issue with my clogged drain. Very polite, patient, and helpful.

Reasonable priceA/C system repair+ Responsiveness+ Punctuality+ Quality
Gabriela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Got my AC back on quickly! And the professionalism of the customer service experience is top tier. Highly recommend!

A/C system maintenanceA/C system repair

Price

$5560% vs typical tank installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 57%Overpriced 7%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair153$295–$755
Plumbing leak repair90$209–$680
HVAC system repair82$271–$1.4k
Plumbing leak detection71$172–$888
Toilet repair64$227–$585
Drain cleaning62$276–$493
Water heater installation58$1.2k–$2.5k
Faucet repair51$228–$858

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