Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Customers frequently praise the company for punctual arrivals, polite demeanor, and clear explanations of HVAC, plumbing, and electrical repairs. Recurring themes highlight professional communication and efficient service completion. However, several low-star reviews criticize high pricing, lack of transparent fee disclosures, and perceived overcharging for parts, with some noting that customer service did not resolve billing disputes.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
2,031 Google reviews we collected
Phrases our text analysis found in 1,591 written reviews
Price verdicts customers left with their Google review
Middle half of what 281 customers paid ($251–$1.4k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,591 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…e were very pleased with both the Tech’s Ryan and Wade both were very nice, friendly and professional and answered all our questions.…”
“I told her ut was really not nice to leave like that.”
“They were on time within their time slot and called before they came.”
“There was right there on a Friday afternoon And they said they would be back Monday and they never showed up but they took my money.”
“They came out to just do a Service call and found an issue and fixed it right on the spot.”
“Then they left my yard a HORRIBLE MESS, which they did ask that we allow the ground to settle.”
“I would recommend your company and Andrew I would recommend you and him to my friends”
“We cannot recommend them to anyone looking for an honest, reliable, and professional service provider.”
“…ch’s Ryan and Wade both were very nice, friendly and professional and answered all our questions.…”
“DJ came up with great suggestions and amount to pay is reasonable.”
“Where to begin price gouging this company tried to charge me between $600 and $800 to change out the thermostat on a water heater.”
“DJ was extremely professional, honest, and very knowledgeable.”
“If a company is not transparent with its billing, it naturally raises concerns about the quality, integrity, and credibility of the services it provides.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired NuBlue Electric, Plumbing and Air for 8 kinds of job. Pick one to see what they paid and said.
This was the first time using this Company and we were very pleased with both the Tech’s Ryan and Wade both were very nice, friendly and professional and answered all our questions. They were on time within their time slot and called before they came. They came out to just do a Service call and found an issue and…
Franklin did an outstanding job. He provided good explanations and recommendations.
DJ came early and finished a couple of plumbing issues within an hour. He was quick and efficient. Professional all the way.
Getting estimates on thermostat and cost of mini split.....still waiting on estimate for mini split.
DJ did a great job explaining the procedure to install septic port. Very knowledgeable and professional. As you can see from the pictures he had to call in the Calvary for parts. Everyone pitched in for a successful completion. Really nice seeing a team work together.
Bunny was friendly and very professional. He answered all of our questions and told us to call him if we had any concerns
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 153 | $295–$755 |
| Plumbing leak repair | 90 | $209–$680 |
| HVAC system repair | 82 | $271–$1.4k |
| Plumbing leak detection | 71 | $172–$888 |
| Toilet repair | 64 | $227–$585 |
| Drain cleaning | 62 | $276–$493 |
| Water heater installation | 58 | $1.2k–$2.5k |
| Faucet repair | 51 | $228–$858 |
4.8 ★★★★★ 2,031 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
He is a very experienced at his job with a great personality!
Thank you for the perfect rating! We're pleased to know you had a great experience.
This was the first time using this Company and we were very pleased with both the Tech’s Ryan and Wade both were very nice, friendly and professional and answered all our questions. They were on time within their time slot and called before they came. They came out to just do a Service call and found an issue and fixed it right on the spot. We will continue using them if we have any more issues. Thank you
Thank you, Chris!
DJ was extremely professional, honest, and very knowledgeable.
Thank you, Lacey!
Very polite and professional
We appreciate your feedback and the 5-star rating! It means a lot to us.
Franklin did an outstanding job. He provided good explanations and recommendations.
We appreciate your feedback and the 5-star rating! It means a lot to us.
DJ and Josh both were fantastic to work with. Josh quickly and efficiently replaced my hot heater heater. DJ walked me through the process and both were kind and courteous. Would highly recommend.
Thank you for the perfect rating! We're pleased to know you had a great experience.
The technician was excellent He took the time to explain to a senior customer how to handle cutting off heater and water on case this happens Very patient. I would recommend your company and Andrew I would recommend you and him to my friends And family
Thank you for the high praise! We're glad you enjoyed our service.
Where to begin price gouging this company tried to charge me between $600 and $800 to change out the thermostat on a water heater. All those other four star five star reviews are freeing the family they're just trying to bring in business to this company. The thermostat for my water heater is located at our local Lowe's for $19.98. Also a new water heater at Lowe's cost $452 for 40 gallon electric water heater.
Thank you for your feedback. We have looked in our system and cannot see where we have actually given you a quote. Please contact the office and ask to speak to the Customer Service Manager. He will address any concerns that you have.
Thorough and professional.
Thank you for the high praise! We're glad you enjoyed our service.
Great people! Highly recommend! Daniel R was knowledgeable and professional. I can't thank NuBlue enough!
Thank you for the high praise! We're glad you enjoyed our service.
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
