Analyzing 6,697,4816.7M ReviewsFor 18,77118.8K Experts

Experts Reviews · Company report
Nur HVAC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%81+5.7Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Nur HVAC

Sunnyvale, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #41Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 5.0★ from 509 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nur HVAC is better than 96% of HVAC contractors.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nur HVAC is better than 98% of HVAC contractors.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nur HVAC is better than 100% of HVAC contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nur HVAC is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nur HVAC is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nur HVAC is better than 81% of HVAC contractors.A
81

Reviews for your job

Customers hired Nur HVAC for 8 kinds of job.

Nur HVAC for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 87
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Heating system repair”

Jim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Furnace replacement. Very professionally done. Price was significantly below a competitive bid. I would recommend. English as a second language for the installers presented a challenge, but the end result, so far, has been great.

Paid $2,000+Reasonable priceHeating system repairHeating system installation
Karthik10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The best in service, as always! Thanks, David and team

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
MaksimLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Phenomenal Service – Furnace Replacement & Heat Pump Installation! ​I can’t say enough good things about the team at Nur HVAC! They recently installed a brand-new AC heat pump system for us and replaced our old gas furnace, and the experience was top-tier from start to finish. ​The installation was completed with…

Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Kathy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Our technician was so professional and knowledgeable. He explained everything clearly and fixed all our issues. I'll call them again whenever I have HVAC issues.

Paid $1,000+Reasonable priceHVAC system maintenanceHeating system repair
NeeradLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service. Our heating system was not working. Adlan from Nur HVAC helped fix it. He discovered that the original installer had not properly installed our furnace and fixed all the issues related to the install. Really impressed by his dedication to doing things properly and his attention to detail!

Reasonable priceHeating system repair
Dylan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

These folks were great. They came out right away and really took their time to see what was going on with my system. I was open to replacing but they told me it wasn't needed and they could repair a part and make some adjustments. The whole system is working so much better.

Paid $400–500Great priceHeating system repair
Igor4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great service and highly appreciated professional attitude ? Will recommend this company to my friends and family.

Paid $500–600Reasonable priceHeating system repair
IoannisLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Adlan was great. He examined everything thoroughly, and explained my options clearly.

Paid $1–100Heating system repair
Brent5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Great service. Very courteous and knowledgeable. My technician was friendly and knew what he was doing.

Heating system repair
SeanD2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Adlan was fantastic on time, polite and explained the repair and maintenance. Very fast repair. Nur HVAC communications via email and text was proactive and even included a picture of Adlan in advance of arrival so we knew who was arrived. Highly recommend Adlan and Nur HVAC.

Paid $400–500Reasonable priceHVAC system maintenanceHeating system repair
PaulLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Need help with HVAC? Don't hesitate to get in touch with Nur HVAC! You will love their job quality.

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Maxime3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Efficient and very quick. Adlan really helped me understand what was wrong and what I need to do to keep my system in perfect shape. Really appreciated the advice.

Paid $700–800Great priceHVAC system repairHVAC system maintenanceHeating system repair
Christine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Nur HVAC was great! Made fixing our heater quick and easy. Will definitely use their services again for any future needs!

Paid $600–700Reasonable priceHeating system repair
Pete1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Adlan did a great job fixing my furnace. Very knowledgeable and informed me of all the things he was doing.

Reasonable priceHeating system repair
CathyLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Called them over the weekend and they arrived on time on Monday. Quick fix for a failed furnace motor. Finished the job in an hour. Very nice technician although a bit difficult to understand because English was not his first language.

Heating system repair+ Responsiveness+ Punctuality+ Quality
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

5 stars across the board. So lovely to do business with these folks. Super polite, clean, professional, and responsive. It's hard to find friendly folks like this, glad I was recommended to them from another friend.

HVAC system maintenanceHVAC system repairHeating system repair+ Responsiveness+ Punctuality+ Quality
Hui-Min4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

David is very professional and responsible to help diagnose our heater’s problems. Highly recommend!!!

Customer photo from Hui-Min's review
Heating system maintenanceHeating system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Knowledgeable, efficient and friendly. Fixed our very old forced air gas furnace and provided a reasonable quote for a replacement. Very satisfied.

Heating system repair
Ryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Rating only, no written review.

Paid $1,000–1,200Not sureHeating system repair
Bob3 months ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable priceHVAC system repairHeating system repair

Price

$1.1k+226% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 63%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair85$205–$959
Heating system installation54$1.4k–$2.8k
Install AC51$1.6k–$3.2k
HVAC system maintenance50$37–$295
HVAC duct & vent installation27$1.2k–$2.8k
A/C system repair26$216–$807
Heating system repair20$161–$1.2k
Install thermostat20$50–$437

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